ICT Services Support Officer

We Are St Helens Borough Council.

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as a ICT Services Support Officer in the Policy & Transformation Department.

A vacancy has become available for a highly motivated individual who wants to play a key part in the delivery of ICT services and support to our customers.

Working within the IT Technical Service Desk, you will primarily be responsible for user administration including the creation, modification and deletion of Active Directory network accounts and Microsoft Outlook email accounts as part of our Microsoft 365 environment.

The individual we’re looking for will have;

· Experience of Active Directory administration
· Experience of Microsoft 365 administration
· Experience of working within a demanding customer-focused front-line service, ideally within an IT Service Desk environment
· Good written, telephone and face-to-face communication skills
· Ability to work on your own and use your initiative and multitask
· Good IT skills and use of IT hardware, software operating systems and packages

It is important that you can cope with a demanding workload, work to tight deadlines, and be able to support other team members with the overall responsibilities of the service in a fast-paced, ever-changing environment. You must be flexible in your approach to work to meet the needs of the service and have a desire to develop and learn further skills.

This post is primarily home based but the individual would be expected to attend site a minimum of once per week.

For any further information about this post, please contact.

This post is subject to Disclosure.

Interested to Find Out More?

You can review our full job description details, and person specification information here.

You are also welcome to contact us for a chat before applying by contacting Jennifer Platts on jenniferplatts@sthelens.gov.uk

Thank you for your interest in working for us. If you are experiencing issues with applying online, you can contact a member of the team at Recruitment@sthelens.gov.uk and a form will be sent to you to complete.

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity

St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality

St Helens Council is a Disability Confident Employer. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.

NOLAN Principles of Conduct in Public Life.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.