{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1741530186620,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"id":"19eb4400-7692-45c6-b847-99bc21523853","title":"Homeownership Collections Officer","synonyms":["Homeownership Collections Officer"],"reference":"3767165","description":"<strong>The vacancy</strong><br><br>Your typical day could start with monitoring and managing new accounts to ensure our new homeowners receive a warm welcome along with the support they needed to meet their payment obligations from the outset. Later, you could negotiate a repayment plan, or work with colleagues to resolve a disputed account. You will work 17.5 hours per week. <br><br>As a Homeownership Collections Officer, you'll be responsible for a dedicated patch, playing a crucial role in supporting your homeowners to meet their financial obligations and providing wellbeing advice when needed . With a particular focus on managing arrears, you'll work with shared owners, leaseholders, freeholders, and equity loan borrowers to ensure they feel supported in managing their accounts.<br><br>You'll:<ul> <li>Be responsible for collecting arrears and general account management of shared ownership, leasehold, freehold and equity loan accounts.</li> <li>Monitor and manage new customer accounts to provide early support, ensuring that our residents avoid falling into arrears.</li> <li>Place accounts in dispute, when necessary, actively monitor progress, and collaborate with other teams to resolve disputes promptly.</li> <li>Negotiate and administer repayment agreements.</li>\n</ul>You'll manage the legal process for arrears recovery from start to finish, including issuing legal notices and attending court as required. You thrive in a targeted role and are enthusiastic about achieving your KPIs. With a results-driven mindset, you'll embrace challenges and stay focused on meeting operational and customer service targets to drive down arrears.<br><br>You're a people person who likes to get things done. You'll enjoy working collaboratively with other teams and are first-rate at building meaningful relationships across the business to enable creative solutions to issues. You'll need to be in the office a minimum of two days per week.<br><br>Your role covers all aspects of income management - from managing arrears and account monitoring to ensuring legal compliance and representing Peabody in legal proceedings. If you're creative in problem-solving, energised by helping residents, and committed to delivering excellent service, we want to hear from you.<br><br><strong>To be successful in this role, you're:</strong><ul> <li>Experienced in arrears management for leasehold accounts.</li> <li>An excellent communicator able to demonstrate your negotiation skills.</li> <li>Committed to representing Peabody by demonstrating first-class customer service, supporting residents with compassion and efficiency.</li> <li>Resilient, proactive, and flexible, with a can-do approach to challenges.</li> <li>Organised, capable of managing a diverse caseload and meeting deadlines.</li> <li>Enthusiastic about working in a targeted environment, with a proven track record of meeting or exceeding KPIs.</li> <li>A motivated self-starter who's able to continue delivering whilst under blended working conditions.</li>\n</ul><strong>Here just a few of the benefits for working at Peabody: </strong><ul> <li>30 days' annual holiday, plus bank holidays </li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul><strong>Are you ready to apply? </strong><br><br><strong>Interviews will be taking place week commencing 17th March</strong><br><br>If you need to ask us anything else at all, feel free to drop an email to chloe.singleton@peabody.org.uk and one of our team will be in touch. <br><br>PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.<br><br>Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.","shortDescription":"","jobType":"Administration","employerType":"Social Housing","howToApplyText":"","employer":"Peabody","employerId":"67b49a2d-c6c1-4d85-8f12-6e87cf21f064","department":"","departmentId":"","location":"South East London","locationHierarchy":[{"types":["postal_code"],"value":"SE1 7JB"},{"types":["route"],"value":"Westminster Bridge Road"},{"types":["postal_town"],"value":"London"},{"types":["administrative_area_level_2","political"],"value":"Greater London"},{"types":["administrative_area_level_1","political"],"value":"England"},{"types":["country","political"],"value":"United Kingdom"}],"locationType":3,"salaryDescription":"£18,850 pro rata. £37,700 FTE","salaryFrom":18850,"salaryTo":37700,"exactSalary":null,"salaryFrequency":"year","workingPatterns":[2],"workingHoursDescription":"","contractType":2,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2025-02-28T01:03:01.000Z","expirationDate":"2025-03-11T23:59:00.000Z","applicationMethod":1,"applicationUrl":null,"documents":[],"logoUri":"https://www.jobsgopublic.com/logos/logos/deb851a8-eadc-498e-9ae5-758cd0b9d36e.png","awardLogoUris":[],"canonicalUrl":"https://www.jobsgopublic.com/jobs/19eb4400-7692-45c6-b847-99bc21523853","createdDate":"2025-02-28T07:04:12.000Z","applicationFormName":"","onHold":false,"expired":false,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false,"applied":false},"dataUpdateCount":1,"dataUpdatedAt":1741530186599,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobDetails","19eb4400-7692-45c6-b847-99bc21523853?signup=true"],"queryHash":"[\"jobDetails\",\"19eb4400-7692-45c6-b847-99bc21523853?signup=true\"]"},{"state":{"data":{"id":"19eb4400-7692-45c6-b847-99bc21523853","title":"Homeownership Collections Officer","synonyms":["Homeownership Collections Officer"],"reference":"3767165","description":"<strong>The vacancy</strong><br><br>Your typical day could start with monitoring and managing new accounts to ensure our new homeowners receive a warm welcome along with the support they needed to meet their payment obligations from the outset. Later, you could negotiate a repayment plan, or work with colleagues to resolve a disputed account. You will work 17.5 hours per week. <br><br>As a Homeownership Collections Officer, you'll be responsible for a dedicated patch, playing a crucial role in supporting your homeowners to meet their financial obligations and providing wellbeing advice when needed . With a particular focus on managing arrears, you'll work with shared owners, leaseholders, freeholders, and equity loan borrowers to ensure they feel supported in managing their accounts.<br><br>You'll:<ul> <li>Be responsible for collecting arrears and general account management of shared ownership, leasehold, freehold and equity loan accounts.</li> <li>Monitor and manage new customer accounts to provide early support, ensuring that our residents avoid falling into arrears.</li> <li>Place accounts in dispute, when necessary, actively monitor progress, and collaborate with other teams to resolve disputes promptly.</li> <li>Negotiate and administer repayment agreements.</li>\n</ul>You'll manage the legal process for arrears recovery from start to finish, including issuing legal notices and attending court as required. You thrive in a targeted role and are enthusiastic about achieving your KPIs. With a results-driven mindset, you'll embrace challenges and stay focused on meeting operational and customer service targets to drive down arrears.<br><br>You're a people person who likes to get things done. You'll enjoy working collaboratively with other teams and are first-rate at building meaningful relationships across the business to enable creative solutions to issues. You'll need to be in the office a minimum of two days per week.<br><br>Your role covers all aspects of income management - from managing arrears and account monitoring to ensuring legal compliance and representing Peabody in legal proceedings. If you're creative in problem-solving, energised by helping residents, and committed to delivering excellent service, we want to hear from you.<br><br><strong>To be successful in this role, you're:</strong><ul> <li>Experienced in arrears management for leasehold accounts.</li> <li>An excellent communicator able to demonstrate your negotiation skills.</li> <li>Committed to representing Peabody by demonstrating first-class customer service, supporting residents with compassion and efficiency.</li> <li>Resilient, proactive, and flexible, with a can-do approach to challenges.</li> <li>Organised, capable of managing a diverse caseload and meeting deadlines.</li> <li>Enthusiastic about working in a targeted environment, with a proven track record of meeting or exceeding KPIs.</li> <li>A motivated self-starter who's able to continue delivering whilst under blended working conditions.</li>\n</ul><strong>Here just a few of the benefits for working at Peabody: </strong><ul> <li>30 days' annual holiday, plus bank holidays </li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul><strong>Are you ready to apply? </strong><br><br><strong>Interviews will be taking place week commencing 17th March</strong><br><br>If you need to ask us anything else at all, feel free to drop an email to chloe.singleton@peabody.org.uk and one of our team will be in touch. <br><br>PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.<br><br>Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.","shortDescription":"","jobType":"Administration","employerType":"Social Housing","howToApplyText":"","employer":"Peabody","employerId":"67b49a2d-c6c1-4d85-8f12-6e87cf21f064","department":"","departmentId":"","location":"South East London","locationHierarchy":[{"types":["postal_code"],"value":"SE1 7JB"},{"types":["route"],"value":"Westminster Bridge Road"},{"types":["postal_town"],"value":"London"},{"types":["administrative_area_level_2","political"],"value":"Greater London"},{"types":["administrative_area_level_1","political"],"value":"England"},{"types":["country","political"],"value":"United Kingdom"}],"locationType":3,"salaryDescription":"£18,850 pro rata. £37,700 FTE","salaryFrom":18850,"salaryTo":37700,"exactSalary":null,"salaryFrequency":"year","workingPatterns":[2],"workingHoursDescription":"","contractType":2,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2025-02-28T01:03:01+00:00","expirationDate":"2025-03-11T23:59:00+00:00","applicationMethod":1,"applicationUrl":null,"documents":[],"logoUri":"https://www.jobsgopublic.com/logos/logos/deb851a8-eadc-498e-9ae5-758cd0b9d36e.png","awardLogoUris":[],"canonicalUrl":"https://www.jobsgopublic.com/jobs/19eb4400-7692-45c6-b847-99bc21523853","createdDate":"2025-02-28T07:04:12+00:00","applicationFormName":"","onHold":false,"expired":false,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false,"applied":false},"dataUpdateCount":1,"dataUpdatedAt":1741530186580,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["similarJobs","19eb4400-7692-45c6-b847-99bc21523853?signup=true"],"queryHash":"[\"similarJobs\",\"19eb4400-7692-45c6-b847-99bc21523853?signup=true\"]"}]}
AppliedJobsView
CandidateRedesign
CvParsing
FullCandidateProfile
HeaderJobsButton
ImageOptimization
JobSearchPreferences
LogosFromSameDomain
MatchedJobs
NewJobTypes
NewNavbar
NewPlacesAutocomplete
PdfJobDocuments
ReciteMe

What:

Where:

Placeholder job title

Placeholder department

Placeholdertown (On site)

Placeholdertown (On site)

Placeholdertown (On site)

Placeholdertown (On site)

Placeholdertown (On site)

Placeholdertown (On site)