Luton (On-Site)
Permanent, Full time
GBP 32,115.00 - 35,235.00 per year;GBP 8,000.00
About the job
Salary: £32,115 - £35,235 a year
Hours per week: 37
Contract type: Permanent
We're seeking an experienced IT Customer Support professional to join our team and provide top-tier support across a range of IT services. You'll be working with a variety of end-user devices and systems, from desktop and server environments to cloud-based applications. Your role will involve troubleshooting, resolving complex technical issues, and delivering exceptional support to ensure that our users can work effectively.
You'll have the opportunity to work with the latest Microsoft technologies, including Azure, Office 365, Exchange, and Active Directory. A key part of this role is ensuring smooth operation of End User devices, including desktops, laptops, tablets, and mobile phones. In addition, you'll support large-scale desktop and technology refresh programs, manage deployments through tools like Intune or SCCM, and create robust processes to streamline workflows.
Working within a public sector environment, you'll liaise closely with internal teams, external partners, and a wide range of customers to ensure their IT needs are met. Your ability to communicate effectively, provide clear documentation, and maintain a customer-focused approach will be critical to success in this role.
Please note this role does not attract sponsorship.
About you
We're looking for someone with demonstrable experience in IT customer support, particularly within a Microsoft environment. You have hands-on knowledge of Microsoft Windows, Office 365, Exchange, and Active Directory, along with experience troubleshooting and supporting complex end-user environments. Your expertise in managing Windows deployments, applying support tools, and delivering software rollouts will be invaluable.
You're comfortable working on large-scale IT projects and have a solid understanding of IT Service Management (ITSM) frameworks like ITIL. Your excellent communication skills allow you to work with stakeholders at all levels, always maintaining a customer-first approach. You're proactive, able to work independently, and skilled at managing your time and responsibilities with minimal supervision. A background in the public sector or local authority environments is a bonus.
If you're looking to bring your technical expertise and problem-solving skills to a new role where you can make a real impact, we'd love to hear from you. Ready to take the next step in your IT career? Apply now!
About us
Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce thatreflects the diversity of our borough
Application Process
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days' annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
Salary: £32,115 - £35,235 a year
Hours per week: 37
Contract type: Permanent
We're seeking an experienced IT Customer Support professional to join our team and provide top-tier support across a range of IT services. You'll be working with a variety of end-user devices and systems, from desktop and server environments to cloud-based applications. Your role will involve troubleshooting, resolving complex technical issues, and delivering exceptional support to ensure that our users can work effectively.
You'll have the opportunity to work with the latest Microsoft technologies, including Azure, Office 365, Exchange, and Active Directory. A key part of this role is ensuring smooth operation of End User devices, including desktops, laptops, tablets, and mobile phones. In addition, you'll support large-scale desktop and technology refresh programs, manage deployments through tools like Intune or SCCM, and create robust processes to streamline workflows.
Working within a public sector environment, you'll liaise closely with internal teams, external partners, and a wide range of customers to ensure their IT needs are met. Your ability to communicate effectively, provide clear documentation, and maintain a customer-focused approach will be critical to success in this role.
Please note this role does not attract sponsorship.
About you
We're looking for someone with demonstrable experience in IT customer support, particularly within a Microsoft environment. You have hands-on knowledge of Microsoft Windows, Office 365, Exchange, and Active Directory, along with experience troubleshooting and supporting complex end-user environments. Your expertise in managing Windows deployments, applying support tools, and delivering software rollouts will be invaluable.
You're comfortable working on large-scale IT projects and have a solid understanding of IT Service Management (ITSM) frameworks like ITIL. Your excellent communication skills allow you to work with stakeholders at all levels, always maintaining a customer-first approach. You're proactive, able to work independently, and skilled at managing your time and responsibilities with minimal supervision. A background in the public sector or local authority environments is a bonus.
If you're looking to bring your technical expertise and problem-solving skills to a new role where you can make a real impact, we'd love to hear from you. Ready to take the next step in your IT career? Apply now!
About us
Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce thatreflects the diversity of our borough
Application Process
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days' annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
Closing date: Sun 11/05/2025 at 01:00
Job reference: LBC03536