{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AlternateActionCards":false,"AppliedJobsView":false,"CandidateDatabase":false,"CandidateRedesign":false,"FullCandidateProfile":false,"HeaderJobsButton":false,"ImageOptimization":true,"LayoutRedesign":true,"LoadExpiredJobs":true,"LogosFromSameDomain":true,"MakeWaves":false,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":false,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1730368808531,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"id":"10a6b1b7-82eb-42ac-b5f6-050b1b7dc500","title":"Senior Customer Contact Advisor","synonyms":["Senior Customer Contact Advisor"],"reference":"REQ000883","description":"<p class=\"customHTML\"><strong class=\"customHTML\">Job Title:</strong> Senior Customer Contact Adviser – Service Development & Delivery<br class=\"customHTML\"><strong class=\"customHTML\">Location of work</strong>: Town Hall <br class=\"customHTML\"><strong class=\"customHTML\">Salary:</strong> £30,582 - £35,724 <br class=\"customHTML\"><strong class=\"customHTML\">Basis</strong>: Permanent, Full time</p>\n<p class=\"customHTML\"><strong class=\"customHTML\">About the Role</strong><br class=\"customHTML\">If you are seeking a career where Customers come first and are passionate for delivering great Customer Service then this is a fantastic opportunity to join a supportive, fun & friendly Team who are full of pride and passion for what they do. With no sales targets and a Monday to Friday pattern you will be one of the main points of contact within the Team.</p>\n<p class=\"customHTML\"><strong class=\"customHTML\">About the Person</strong><br class=\"customHTML\">Proven record of motivating & supervising a Team. <br class=\"customHTML\">Strong digital skills & experience of using digital & social media in Customer Contact environments an advantage.<br class=\"customHTML\">Handling Customer complaints.<br class=\"customHTML\">Monitoring & quality checking to ensure residents are receiving the best possible service.<br class=\"customHTML\">Be organised and able to plan your time effectively.<br class=\"customHTML\">Confident & clear communication skills including written, verbal and IT skills.<br class=\"customHTML\">Ability to manage changing priorities.<br class=\"customHTML\">Logical and practical approach to problem solving.</p>\n<p class=\"customHTML\"><strong class=\"customHTML\">Staff Benefits</strong><br class=\"customHTML\">In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.</p>\n<p class=\"customHTML\">We provide you with competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.</p>\n<p class=\"customHTML\"><strong class=\"customHTML\">Additional Information</strong><br class=\"customHTML\">For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager. lisa.apostolakis@reigate-banstead.gov.uk</p>\n<p class=\"customHTML\">We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.</p>\n<p class=\"customHTML\"><strong class=\"customHTML\">Closing date:</strong> 15 November 2024<br class=\"customHTML\"><strong class=\"customHTML\">Interview date:</strong> w/c 25 November 2024</p>\n<p class=\"customHTML\"><strong class=\"customHTML\">Values and Behaviours</strong><br class=\"customHTML\">Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.<br><br class=\"customHTML\">See 'Who we are' as a council, to find out more click <a href=\"{{SIGN-IN-REQUIRED}}\">here</a>.</p>\n<p class=\"customHTML\"> </p>\n<p class=\"customHTML\"> </p>","shortDescription":"","jobType":"Customer Service","employerType":"Local Government","howToApplyText":"<p>Please apply online via the link provided.</p>\n<p> </p>\n<p>Please note, we do not accept CVs submitted without a fully completed online application form.</p>","employer":"Reigate & Banstead Borough Council","employerId":"50d9cd29-3c80-4764-8c0c-10683bf2d980","department":"","departmentId":"","location":"Town Hall, Reigate","locationHierarchy":[{"types":["postal_code"],"value":"RH2 0SH"},{"types":["postal_town"],"value":"Reigate"},{"types":["administrative_area_level_2","political"],"value":"Surrey"},{"types":["administrative_area_level_1","political"],"value":"England"},{"types":["country","political"],"value":"United Kingdom"}],"locationType":3,"salaryDescription":"£30,582 - £35,724","salaryFrom":30582,"salaryTo":35724,"exactSalary":null,"salaryFrequency":"year","workingPatterns":[1],"workingHoursDescription":"36 hours","contractType":1,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2024-10-23T10:39:00.000Z","expirationDate":"2024-11-15T23:59:00.000Z","applicationMethod":1,"applicationUrl":null,"documents":[{"fileId":"486dc3c8-35f7-4e5f-a202-cbb8285d95e0.pdf","fileName":"Full_Employment_Pack-_Senior_Customer_Contact_Advisor.pdf"}],"logoUri":"https://www.jobsgopublic.com/logos/logos/7d073a4a-c991-4037-a116-9c8e03719388.png","awardLogoUris":[],"canonicalUrl":"https://www.jobsgopublic.com/jobs/10a6b1b7-82eb-42ac-b5f6-050b1b7dc500","createdDate":"2024-10-23T10:47:33.000Z","applicationFormName":"","onHold":false,"expired":false,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false,"applied":false},"dataUpdateCount":1,"dataUpdatedAt":1730368808549,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobDetails","10a6b1b7-82eb-42ac-b5f6-050b1b7dc500"],"queryHash":"[\"jobDetails\",\"10a6b1b7-82eb-42ac-b5f6-050b1b7dc500\"]"},{"state":{"data":[{"jobId":"0d1c24ac-fc44-4882-ac5c-0edf0eba6b82","jobTitle":"Civil Enforcement Officer","employerName":"Liverpool City Council"},{"jobId":"5789278b-3c28-4c15-905c-2aec8ea3f354","jobTitle":"Customer Operations Adviser","employerName":"Elmbridge Borough Council"},{"jobId":"6dad5123-5681-40e1-afb4-dfe5c1d540e7","jobTitle":"Quality Inspector","employerName":"London and Quadrant Housing Trust"}],"dataUpdateCount":1,"dataUpdatedAt":1730368809042,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["similarJobs","10a6b1b7-82eb-42ac-b5f6-050b1b7dc500"],"queryHash":"[\"similarJobs\",\"10a6b1b7-82eb-42ac-b5f6-050b1b7dc500\"]"}]}