198 Latimer Road (On-Site)
Permanent, Full time
£25,600
Are you a compassionate and resilient individual with a passion for supporting people to overcome homelessness and rebuild their lives?
ABOUT THE SUPPORT MENTOR ROLE
We are seeking a dedicated Support Mentor to join our team and make a real difference in the lives of residents who have experienced long-term street homelessness. Many of our residents have faced significant challenges, including mental health issues, substance misuse, and alcohol dependency, and have struggled to sustain engagement with support services. Work as part of a 24-hour staffing team, with concierge support, to ensure the safety and well-being of residents working with entrenched rough sleepers with dual diagnosis. This is a varied role where no two days are the same. You will need to be adaptable, empathetic, and proactive in supporting residents to feel safe and empowered.
Shift Pattern: Full Time – 37.5 per week. Shift Rota: Rolling schedule covering Early Shifts: 08:30 – 16:30 and Late Shift: 13:30 – 21:30.Onsite face to face service, flexibility to work evenings, weekends, and bank holidays as needed. Weekend & Bank Holiday Work: Required on a rotational basis. Flexibility: Must be available to work evenings, weekends, and bank holidays as needed. Onsite Role: This is a face-to-face service delivery position.
Salary: £25,600
What are we looking for from a Support Mentor?
- Build trusting, professional relationships with residents, helping them to achieve their goals and aspirations.
- Provide emotional and practical support, including key work sessions, accompanying residents to appointments (e.g., GP visits), and engaging in activities such as walks or coffee outings.
- Take responsibility for maintaining support plans and risk assessments, ensuring they are up-to-date and person-centred.
- Step in to manage crisis situations as they arise, maintaining a calm and trauma-informed approach.
- Carry out regular cleaning duties and contribute to the overall maintenance and health and safety of the service.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.