Customer Transformation Officer

Can you improve our customer journey?

At Sevenoaks, the customer experience is at the heart of all we do, and you’ll seek to make a positive impact to this through digital transformation.

You’ll work in conjunction with our IT & Customer Solutions teams to develop online forms and case management systems using a low-code platform as well as providing insight into customer contact. You’ll be comfortable analysing data and will seek to find innovative ways to simplify our processes.

If you have experience of a customer focused role, then you’ll know how important communication is and you’ll be comfortable providing information to a wide range of audiences.

So, if you share our passion for improving the customer journey then we would love to hear from you and how you can enhance a customer’s experience.

Full training will be given for this role, therefore previous technical experience is not essential. Candidates who can demonstrate a systematic approach to problem solving, and can visualise a process flow identifying improvements, would be ideal. This role could be suited to a graduate or a school leaver looking to start their career or someone looking for a career change.

This role will be based at our Council Offices, Argyle Road, Sevenoaks Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles where your working time will be divided between the office (2-3 days) and home working (2-3 days).

Do you want to know more about the role?

Please contact Gemma Johnstone, Customer Insights Team Leader, on 01732 227499 for an informal discussion about the role.

Do you want to ensure you have the best chance of being shortlisted?

Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.

Closing date: Sunday 11 May 2025

Interviews: Tuesday 20 May 2025