{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AlternateActionCards":false,"AppliedJobsView":false,"CandidateDatabase":false,"CandidateRedesign":false,"FullCandidateProfile":false,"HeaderJobsButton":false,"ImageOptimization":true,"LayoutRedesign":true,"LoadExpiredJobs":true,"LogosFromSameDomain":true,"MakeWaves":false,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":false,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1730251263947,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"d17afe79-0e9a-457a-97a4-772fc8e4c92a","title":"General Manager – Billingsgate Market","employer":"City of London","department":"","location":"City of London","locationType":2,"description":"<p><strong>Workplace Plus - </strong>Workplace plus – During your probationary period you will be expected to attend the workplace five days a week. Following successful completion of your probationary period you will have, subject to business needs, the flexibility to work one day a week from home.</p>\n<p><strong>Manage an iconic market in the heart of London. </strong></p>\n<p><strong>About us</strong></p>\n<p>At the City of London, we’re committed to putting people first. Billingsgate Market does just that. A thriving, industry leading market, it brings together over 50 merchants to provide unrivalled support for its customers. And it’s staffed by some equally incredible people. In return for the work they do for the communities they serve, we invest in our people, giving them all the tools they need to do the best work they can - plus a generous benefits package. Join us and do all kinds of extraordinary things. </p>\n<p><strong>About the role</strong></p>\n<p>As the General Manager of Billingsgate Market, you’ll be responsible for its day-to-day management. Through the supervision of several teams, you’ll ensure that the market is well maintained, effectively cleaned, and appropriately staffed. You’ll also act as the Markets Division’s security lead. You’ll represent the City of London on matters relating to Billingsgate Market at meetings, conferences, seminars and working parties, developing, and maintaining effective working relationships and speaking with authority when required. Most importantly, you’ll help instil a team culture that values collaboration, inclusivity, and teamwork, working to deliver continuous improvements, motivate your staff, and meet team objectives. </p>\n<p><strong>About you </strong></p>\n<p>Ideally a specialist in either security or safety, you’ll have a strong background in the general management of diverse teams. Ideally a member of a relevant professional institute, you’ll have experience managing and holding budgets, and significant demonstratable experience in a leadership position. You’ll have good knowledge of risk management, health & safety, and food hygiene regulations, and the ability to motivate and encourage members of your team. On a personal level, you’ll be highly organised, capable of delivering at pace, and a person passionate about providing an excellent service for the benefit of the community you serve. You’ll represent the City of London and its residents with pride and drive change that delivers service improvements within your team.</p>\n<p>We particularly encourage applications from candidates who are currently underrepresented in our workforce at this grade. These include people who are Black, Asian and from global ethnic majority backgrounds, people with disabilities and women. </p>\n<p>Interested? Apply today, or for an informal discussion about this role, please contact Ben Milligan, Markets Director, on 020 7332 1678 or Emma Beard, New Spitalfields Market General Manager, on 020 8518 7670 (then press option 3).<em> </em></p>\n<p>Closing date: 12 noon on 4 November 2024</p>\n<p>Interviews will be held on Monday 18 November & Tuesday 19 November 2024</p>\n<p>To apply online please click the apply button. </p>\n<p>Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number OSUR0646. A minicom service for the hearing impaired is available on 020 7332 3732</p>\n<p>The City of London Corporation want to ensure that everyone has the opportunity to thrive in the work that we do. The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable. We are committed to regularly benchmarking and reviewing pay across the whole organisation and against external sectors. </p>\n<p>Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.</p>\n<p>For more information on our categories for workplace attendance, please view our guides <a href=\"https://careers.cityoflondon.gov.uk/working-here/\">here</a> </p>\n<p>We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs. </p>","shortDescription":"<p>General manager role at City of London's Billingsgate Market: manage daily operations, represent City at meetings, lead teams, and ensure safety.</p>","salaryDescription":"Salary: £72,390 - £82,160 (inclusive of London Weighting) (pay award pending)","publishDate":"2024-10-08T12:12:05.342Z","expirationDate":"2024-11-04T12:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/bc158db7-b7e7-4402-9b5b-53b5d66f4b2b.jpg","score":1,"featured":true,"enhanced":true},{"id":"0b9459ce-6769-4376-9aaa-e217a4b68280","title":"Utilities Officer","employer":"Origin Housing","department":"","location":"Euston, London","locationType":2,"description":"<p><strong>Origin – Great homes, positive people and strong communities</strong></p>\n<p><strong>An inspiring past and a bright future</strong></p>\n<p>A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.</p>\n<p>Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.</p>\n<p><strong>The role – Utilities Officer (1 year fixed term contract)</strong></p>\n<p>As Utilities Officer<strong> </strong>you will work closely with and support the Utilities Manager in delivering a high-quality utilities and council tax management service to our organisation.<em> Y</em>ou will challenge invoices and bills that you do not think are accurate, resolve associated queries and orchestrate the timely and accurate processing of invoices and bills. This is a great opportunity to take ownership of specific projects which support effective utilities management.</p>\n<p><strong>What you’ll do</strong></p>\n<p>You will:</p>\n<ul>\n<li>Develop and maintain site databases for contract management and oversee accounting for Combined Heat and Power plants.</li>\n<li>Act as the main contact for the Utilities team, supporting annual utilities tariff calculations and new development processes.</li>\n<li>Prepare monitoring reports to ensure supplier billing aligns with usage and meter readings, and process payments for utilities and council tax.</li>\n<li>Review consolidated invoices for errors and collaborate with colleagues to ensure uninterrupted utility supplies and resolve issues.</li>\n<li>Respond to queries regarding communal utilities, liaise with suppliers for management information, and monitor utilities and council tax performance.</li>\n<li>Address legacy issues to maximise income, stay updated on utilities legislation, and provide technical advice and training to key stakeholders.</li>\n</ul>\n<p><strong>Skills and experience we'd like you to have</strong></p>\n<p>We’re looking for someone who:</p>\n<p> </p>\n<ul>\n<li>is able to demonstrate accurate record keeping and reporting including data extract, analysis and the ability to draw conclusions and devise crosschecks</li>\n<li>has experience in a busy environment working to tight deadlines.</li>\n<li>is able to work on own initiative.</li>\n<li>is technically proficient in Microsoft Word and Excel and use of formulas</li>\n<li>is a confident communicator across all channels and have experience of responding to queries. </li>\n<li>has experience of maintaining successful partnerships; working in either a customer-facing and/or supplier-facing role with problem-resolution duties.</li>\n</ul>\n<p> </p>\n<p><strong>Our Values</strong></p>\n<p>Our <strong>core values</strong> are at the heart of how we work</p>\n<ul>\n<li>Take the lead</li>\n<li>Create energy</li>\n<li>Build trust</li>\n<li>Be generous</li>\n<li>Stay grounded</li>\n<li>Remember the little things</li>\n</ul>\n<p>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.</p>\n<p><strong>Our benefits to you</strong></p>\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>\n<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>\n<li>2 additional ‘giving something back’ volunteer days</li>\n<li>A pension scheme with contributions from 4% - 8% of your salary</li>\n<li>Family leave, compassionate leave and enhanced maternity pay</li>\n<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>\n<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>\n<li>Annual staff conference, team away days and annual team meal allowance</li>\n<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>\n<li>Free employee assistance programme</li>\n<li>Opportunities to join staff network groups</li>\n<li>Refer a friend bonus</li>\n</ul>\n<p>We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.</p>\n<p><strong>Tell us your story</strong></p>\n<p>We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the requirements for the role of Utilities Officer.</p>\n<p><strong>Closing date for applications: 7 November 2024</strong></p>\n<p><strong>Interviews will be held: 14 November 2024</strong></p>\n<p><em>Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.</em></p>\n<p> </p>","shortDescription":"","salaryDescription":"£30,737pa","publishDate":"2024-10-29T15:31:00.000Z","expirationDate":"2024-11-07T15:31:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/53c6629e-7a04-460c-8fdb-fee8b093fc43.png","score":1,"featured":false,"enhanced":false},{"id":"f55f6c78-1a4c-4a70-908a-1e254f39bb1c","title":"Home Ownership Manager","employer":"Origin Housing","department":"","location":"Euston, London","locationType":2,"description":"<p><strong>Origin – Great homes, positive people and strong communities</strong></p>\n<p><strong>An inspiring past and a bright future</strong></p>\n<p> </p>\n<p>A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.</p>\n<p>Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.</p>\n<p> </p>\n<p><strong>The role – Home Ownership Manager</strong></p>\n<p>Reporting into the Home Ownership Team Manager, this role will manage our portfolio of Homeowners across London and Hertfordshire.</p>\n<p>You will manage a number of Homeownership functions including, solicitors enquiries, lease extensions and section 20 consultations.</p>\n<p>You will also be responsible for completing Estate Inspections and troubleshooting any issues that arise across your portfolio.</p>\n<p> </p>\n<p><strong>What you’ll do</strong></p>\n<ul>\n<li>You will manage a portfolio of properties across your patch and be responsible for all Homeownership functions. (Lease extensions, solicitors enquiries §ion 20 consultations)</li>\n<li>Completing Estate Walkabouts on a quarterly basis with some of our residents</li>\n<li>Managing Anti-social behaviour</li>\n<li>Be the champion for the customer</li>\n<li>Manage our third party relationships (Managing Agents)</li>\n</ul>\n<p> </p>\n<p><strong>What you’ll need</strong></p>\n<ul>\n<li>We’re looking for someone who has previous experience within a similar role</li>\n<li>Solution focused with a can-do attitude</li>\n<li>Ability to multitask and manage conflicting deadlines</li>\n<li>Problem solves</li>\n<li>Committed to providing a good service</li>\n</ul>\n<p><strong>Our Values</strong></p>\n<p>Our core values are at the heart of how we work</p>\n<ul>\n<li>Take the lead</li>\n<li>Create energy</li>\n<li>Build trust</li>\n<li>Be generous</li>\n<li>Stay grounded</li>\n<li>Remember the little things</li>\n</ul>\n<p> </p>\n<p>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.</p>\n<p><strong>Our benefits to you</strong></p>\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>\n<li>Competitive salary of £39,238pa - £44,547pa</li>\n<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>\n<li>2 additional ‘giving something back’ volunteer days</li>\n<li>A pension scheme with contributions from 4% - 8% of your salary</li>\n<li>Family leave, compassionate leave and enhanced maternity pay</li>\n<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>\n<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>\n<li>Annual staff conference, team away days and annual team meal allowance</li>\n<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>\n<li>Free employee assistance programme</li>\n<li>Opportunities to join staff network groups</li>\n<li>Refer a friend bonus</li>\n</ul>\n<p><br>We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.</p>\n<p> </p>\n<p><strong>Tell us your story</strong></p>\n<p>We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Home Ownership Manager outlined above.</p>\n<p><strong>Closing date for applications 15 November 2024</strong></p>\n<p> </p>\n<p>Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.</p>","shortDescription":"","salaryDescription":"£39,238pa - £44,547pa","publishDate":"2024-10-29T15:29:00.000Z","expirationDate":"2024-11-15T15:28:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/e334219e-e4c0-4f3f-92c6-49e2c0ba959b.png","score":1,"featured":false,"enhanced":false},{"id":"07a9d78d-7c20-4eb2-af8c-ba6e858ca9bd","title":"Customer Resolution Officer - 12 Month Fixed Term - (Maternity Cover)","employer":"Origin Housing","department":"","location":"Euston, London","locationType":2,"description":"<p><strong>Customer Resolution Officer (12 Month Fixed term Contract)</strong></p>\n<p><strong>Origin – Great homes, positive people and strong communities</strong></p>\n<p><strong>Salary - £29,586 per annum </strong></p>\n<p><strong> </strong></p>\n<p><strong>An inspiring past and a bright future</strong></p>\n<p>A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.</p>\n<p>Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.</p>\n<p><strong>The role – Customer Resolution Officer (12 month fixed term contract)</strong></p>\n<p>As a Customer Resolution Officer you will be answering telephone calls from residents with new queries every day, a chance to make a difference and help mould the relationship Origin has with the communities we serve.</p>\n<p>You’ll be Interacting with a range of customers and residents, and finding the right resolution for them and you’ll have opportunities to get involved with community projects as well as internal projects as the Customer Resolution Team interact with internal stakeholders daily.</p>\n<p><strong>What you’ll need</strong></p>\n<p>We’re looking for someone who has</p>\n<ul>\n<li>The ability to give great customer service</li>\n<li>Good verbal and written communication skills</li>\n<li>A hardworking and team player attitude</li>\n<li>Determination to carry tasks through to completion</li>\n</ul>\n<p>For this particular role you will work as part of a wider team along with our other Customer Resolution Officers and will need to cover a rota that requires you to be in the office 3 days one week and 2 days the following week .</p>\n<p><strong>Our Values</strong></p>\n<p>Our <strong>core values</strong> are at the heart of how we work</p>\n<ul>\n<li>Take the lead</li>\n<li>Create energy</li>\n<li>Build trust</li>\n<li>Be generous</li>\n<li>Stay grounded</li>\n<li>Remember the little things</li>\n</ul>\n<p>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.</p>\n<p><strong>Our benefits to you</strong></p>\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>\n<li>The salary of £29,586pa</li>\n<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>\n<li>2 additional ‘giving something back’ volunteer days</li>\n<li>A pension scheme with contributions from 4% - 8% of your salary</li>\n<li>Family leave, compassionate leave and enhanced maternity pay</li>\n<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>\n<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>\n<li>Annual staff conference, team away days and annual team meal allowance</li>\n<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>\n<li>Free employee assistance programme</li>\n<li>Opportunities to join staff network groups</li>\n<li>Refer a friend bonus</li>\n</ul>\n<p>We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.</p>\n<p><strong>Tell us your story</strong></p>\n<p>We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description outlined above.</p>\n<p><strong>Closing Date for applications - 10 November 2024<br></strong></p>\n<p> </p>","shortDescription":"","salaryDescription":"£29,586 per annum","publishDate":"2024-10-29T15:26:00.000Z","expirationDate":"2024-11-10T15:22:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/a0f29fc2-8d43-4809-8cb5-dffdcac9bf82.png","score":1,"featured":false,"enhanced":false},{"id":"63d5e6a2-c987-4a96-bcb6-27f128441d91","title":"Research and Impact Communications Manager","employer":"Breast Cancer Now","department":"","location":"London","locationType":2,"description":"<p><strong>About us</strong></p>\n<p>We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. </p>\n<p>The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer. </p>\n<p><strong>About the role</strong></p>\n<p>This is a fast paced and ambitious team who are looking to raise the bar for research and impact communications at Breast Cancer Now. While your main focus will be on producing engaging stories about the impact of our research, you will also use your communications expertise to support the wider organisation to communicate the impact of Breast Cancer Now’s support and influencing activities for a variety of external audiences. You’ll oversee and coordinate the provision of captivating research and support content to support fundraising bids, proposals and updates. Acting as the main link between the research communications and the research and health PR team, you will develop inspiring, scientifically sound stories for the media, maximise our ability to respond to ad-hoc requests from journalists, and build on Breast Cancer Now’s status as the go to charity for breast cancer expertise.</p>\n<p><strong>About you</strong></p>\n<p>You’ll be excited about the prospect of utilising your scientific expertise and impact communications experience to bolster breast cancer research and support. You’ll be comfortable in a people-facing role working across multiple teams and building strong working relationships with internal and external stakeholders.</p>\n<p>You’ll be confident working autonomously, with excellent verbal and written communication skills who enjoys managing multiple diverse projects.</p>\n<p><strong>Job description and benefits</strong></p>\n<p>Please download the job description and our attractive benefits package. </p>\n<p><strong>Primary location of role and hybrid working</strong></p>\n<p>This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home. </p>\n<p><strong>When applying</strong></p>\n<p>We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email <a href=\"mailto:Recruitment@breastcancernow.org\">Recruitment@breastcancernow.org</a></p>\n<p><strong>Our commitment to equity, diversity and inclusion</strong></p>\n<p>We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.</p>\n<p><strong>Closing date: </strong>9am on Monday 18 November 2024</p>\n<p><strong>Interview dates: </strong>W/C 2 December and 9 December 2024</p>","shortDescription":"","salaryDescription":"£42,000 to £46,000 per annum","publishDate":"2024-10-29T10:00:00.000Z","expirationDate":"2024-11-18T09:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/b812bbd5-2aed-41a4-a5ea-7cb4026538a4.png","score":1,"featured":false,"enhanced":false},{"id":"cb67efda-4a30-40b4-99fb-371183a04dae","title":"Tenant and landlord Liaison Officer","employer":"Borough of Broxbourne","department":"","location":"Bishops College, Cheshunt, Waltham Cross","locationType":2,"description":"<p><strong>Tenant/Landlord Liaison Officer– Fixed Term Contract (TLO)</strong></p>\n<p><strong>6 month fixed contract with possibility to extend</strong></p>\n<p><strong>Salary </strong><strong>£</strong><strong>30,322.24 pa</strong></p>\n<p>Are you compassionate about helping people to find and maintain a home? </p>\n<p>If you are, then you will be interested to join our small and friendly Simple Lets team, who as part of the Housing Solutions section assist clients to find accommodation in the private sector. In this job you will play an important role in helping maintain high standards in accommodation and support tenants in sustaining their tenancies. This is an excellent opportunity for someone who is organised, communicative, and passionate about housing and tenant welfare. </p>\n<p>This role also involves liaising with tenants, landlords and other third parties to resolve concerns. You will guide them on tenancy matters and promote positive relationships. You will conduct regular property inspections, documenting your findings and addressing any issues. Therefore, an important part of the role will be ensuing compliance with housing standards, including awareness of Health and Housing Safety Rating System (HHSRS) guidelines. Knowledge of this is desirable but not essential as training will be provided for the right candidate.</p>\n<p>Ideally, you will have experience in a similar role, such as property management, housing or community services. Strong communication skills with the ability to build positive working relationships is essential. You should be educated to GSCE level in maths and English or equivalent. The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post.<strong> </strong>Attention to detail and working effectively under pressure are key, so you will need to be very well organised. Join us in helping to create safe, sustainable, and supportive housing for our community.</p>\n<p><strong>This role requires a disclosure and barring service check as it is working with children or vulnerable clients.</strong></p>\n<p> </p>\n<p><strong>We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). </strong></p>\n<p><strong>The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.</strong></p>\n<p><strong> </strong></p>\n<p><strong>We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.</strong></p>\n<p><strong> </strong></p>\n<p><strong>The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.</strong></p>\n<p><strong> </strong></p>\n<p><strong>Broxbourne Council is an Equal Opportunities employer.</strong></p>\n<p><strong> </strong></p>\n<p><strong>Details and application forms for all job vacancies are listed on the Council’s website.</strong></p>\n<p> </p>\n<p><strong>Application forms must be submitted online by 18/11/2024 quoting the above reference.</strong></p>\n<p><strong> </strong></p>\n<p>Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.</p>\n<p>Telephone: 01992 785509, Email: <a href=\"mailto:personnel@broxbourne.gov.uk\">personnel@broxbourne.gov.uk</a></p>","shortDescription":"","salaryDescription":"Salary £30,322.24 pa","publishDate":"2024-10-28T14:59:00.000Z","expirationDate":"2024-11-18T23:58:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/358c9d01-d365-4e1d-adbe-bf9a05f40ea4.jpg","score":1,"featured":false,"enhanced":false},{"id":"c1c00a90-1f98-4dad-bc7a-b16f448cc3d1","title":"Neighbourhood Housing Lead - Waltham Forest","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Neighbourhood Housing Lead - Waltham Forest - 6208</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n<p> </p>\n<p> </p>\n<div>\n\n\n\n\n<p><strong>Job Title</strong></p>\n\n\n<p><strong>Neighbourhood Housing Lead</strong></p>\n\n\n\n\n<p><strong>Contract Type</strong></p>\n\n\n<p><strong>Permanent</strong></p>\n\n\n\n\n<p><strong>Hours</strong></p>\n\n\n<p><strong>Full time</strong></p>\n\n\n\n\n<p><strong>Persona</strong></p>\n\n\n<p><strong>Agile 20-40% office attendance required</strong></p>\n\n\n\n\n<p><strong>Reporting Office</strong></p>\n\n\n<p><strong>West Ham Lane, Stratford</strong></p>\n\n\n\n\n<p><strong>Patch Location</strong></p>\n\n\n<p><strong>Waltham Forest</strong></p>\n\n\n\n\n<p><strong>Salary</strong></p>\n\n\n<p><strong>£34,904 (plus ECU* if policy requirements are met)</strong></p>\n\n\n\n\n<p><strong>Closing date for completed applications</strong></p>\n\n\n<p><strong>8<sup>th</sup> November 2024</strong></p>\n\n\n\n\n</div>\n<p> </p>\n<p><strong> </strong></p>\n<p><strong>Interviews will be held in person at our West Ham Lane Office on a date to be confirmed. </strong></p>\n<p><strong> </strong></p>\n<p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated</strong></p>\n<p><strong> </strong> </p>\n<p><strong> </strong></p>\n<p><strong><a title=\"Role Profile - Neighbourhood Housing Lead.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZgO3RkIBDPkYUpfpGH8q2qP3HWpII3MeaixJ2ymwZ3P8HRhSmnYMFuUGm3ouKi4Hkx\">Role Profile - Neighbourhood Housing Lead.docx</a><br></strong><strong> </strong><br>Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.</p>\n<p> </p>\n<p><strong>Why choose L&Q?</strong></p>\n<p> </p>\n<p>We offer a competitive annual salary and staff benefits package.</p>\n<p> </p>\n<ul>\n<li>Strong family-friendly policies </li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women </li>\n</ul>\n<p> </p>\n<p><strong>As the Neighbourhood Housing Lead, you’ll be responsible for the following:</strong></p>\n<ul>\n<li>Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li>\n<li>You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.</li>\n<li>You’ll be the primary relationship holder with <a>the residents living in homes on your patch</a>. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.</li>\n</ul>\n<p><strong>The successful candidate should:</strong></p>\n<ul>\n<li>You should be good at building relationships with people and be able to communicate well with colleagues and residents.</li>\n<li>You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.</li>\n<li>You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li>\n<li>You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li>\n<li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li>\n<li>Have previous experience </li>\n<li>Be able to drive and have access to a car for work</li>\n</ul>\n<p> </p>\n<p>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department</p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p> </p>\n<p><strong>We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. </strong> </p>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our commitments:</strong></p>\n<p><strong> </strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p> </p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance</strong>.</p>\n<p> </p>\n<p>For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. </p>\n<p> </p>\n<p>We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p> </p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p> </p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.</p>\n<p> </p>\n<p class=\"Body\">As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n<p> </p>\n</div>","shortDescription":"","salaryDescription":"£34,904 plus ECU (if requirements met), plus company benefits of 28 days holiday with additional bank holidays - pension scheme, life assurance, health cash plan and more","publishDate":"2024-10-25T15:22:00.000Z","expirationDate":"2024-11-08T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/057941c3-c61a-4f8d-ae53-7ae2aba2defd.jpg","score":1,"featured":false,"enhanced":false},{"id":"a3d738a4-af27-4207-ba12-4694d9d6a3fb","title":"Resolution Team Leader","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Resolution Team Leader - Housing Management - 6207</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n<p> </p>\n<p> </p>\n\n\n\n\n<p><strong>Title</strong></p>\n\n\n<p><strong>Resolution Team Leader</strong></p>\n\n\n\n\n<p><strong>Contract Type</strong></p>\n\n\n<p><strong>Permanent </strong></p>\n\n\n\n<strong> Hours</strong>\n<strong>Full Time</strong>\n\n\n\n<p><strong>Location</strong></p>\n\n\n<p><strong>Stratford, London, E15 4PH</strong></p>\n\n\n\n\n<p><strong>Persona</strong></p>\n\n\n<p><strong>Agile - 20-40% office attendance required.</strong></p>\n\n\n\n\n<p><strong>Salary</strong></p>\n\n\n<p><strong>£39,465 - £43,519 per annum</strong></p>\n\n\n\n\n<p><strong>Closing date for completed applications</strong></p>\n\n\n<p><strong>8th November 2024 - 23:00</strong></p>\n\n\n\n\n<p> </p>\n<p><strong>Interviews will be held on a date to be confirmed via Microsoft Teams</strong></p>\n<p><strong> </strong></p>\n<p><strong><a title=\"Role Profile - Resolutions Team Leader - Housing Management.pdf\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALLZoT83UOL+t5s5fnJ1LT+NBSF4v+DQ73sblKNu2ZV9zj3cEmhVVC+pltJqiAeZayBzSLP22qXinoUbuP+dGt8\">Role Profile - Resolutions Team Leader - Housing Management.pdf</a></strong></p>\n<p><strong> </strong></p>\n<p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.</strong></p>\n<p><strong> </strong></p>\n<p>We have an exciting opportunity for a Resolution Team Leader to join our Housing Quality Assurance complaint team. The Resolution Team Leader will manage and develop a team of Complaint Resolution Officers who are responsible for handling all Housing management-related complaints.</p>\n<p><strong>Why choose L&Q?</strong></p>\n<p> </p>\n<p>We offer a competitive annual salary and staff benefits package.</p>\n<p> </p>\n<ul>\n<li>Strong family-friendly policies </li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women</li>\n</ul>\n<p class=\"BulletList\"> </p>\n<p class=\"BulletList\">You will be expected to act as the Subject Matter Expert on complaints for Housing Management therefore a detailed understanding and ability to put the Housing Ombudsman's complaint Handling Code and our Standard Operating Processes into practice is essential.</p>\n<p class=\"BulletList\"> </p>\n<p class=\"BulletList\">To succeed in this role, you must be exceptionally customer-focused with experience of leading a successful, high-performing team. You will be experienced in exceeding targets and thrive under pressure in a fast-paced environment. You will need to have strong influencing skills and be an effective communicator to inspire and motivate your team to achieve targets.</p>\n<p class=\"BulletList\"> </p>\n<p class=\"BulletList\">The ideal candidate will be responsible to ensure compliance with policies, procedures, and regulatory requirements while fostering a culture of learning and continuous improvement in complaint handling.</p>\n<p class=\"BulletList\"> </p>\n<p class=\"BulletList\">As a Resolution Team Leader, you will role model the L&Q Values and Behaviours within the team and promote the value of complaints within the organisation, using insights from complaints to learn lessons and drive toward service improvement and customer service excellence.</p>\n<p class=\"BulletList\"> </p>\n<p class=\"BulletList\">Supporting the Resolution Team Manager as an escalation point for complaints in Housing Management and act as the lead in ensuring the resolution of complex issues</p>\n<p class=\"BulletList\"> </p>\n<p class=\"BulletList\">This role will see you balance fifty percent of your time spent providing essential leadership to your team and twenty percent allocating the team's day-to-day activities to ensure they deliver team and individual targets in compliance with the Housing Ombudsman Complaint Handling Code.</p>\n<p> </p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<h4>Our commitments</h4>\n<p> </p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p> </p>\n<p>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.</p>\n<p> </p>\n<p>We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.</p>\n<p> </p>\n<p>We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p> </p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.</p>\n<p>As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.</p>\n<p> </p>\n<p>In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. </p>\n<p> </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n</div>","shortDescription":"","salaryDescription":"Salary £39,465 - £43,519 per annum, plus company benefits of 28 days holiday with additional bank holidays - pension scheme, life assurance, health cash plan and more","publishDate":"2024-10-25T15:17:00.000Z","expirationDate":"2024-11-08T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/f9926893-b3bc-4bba-ac8e-6da4ec13d0c4.jpg","score":1,"featured":false,"enhanced":false},{"id":"f1308f12-9028-40af-b44f-185a7fe6470f","title":"Private Sector Liaison Officer (hybrid)","employer":"Hertsmere Borough Council","department":"","location":"Civic Offices, Borehamwood","locationType":2,"description":"<p>The Private Sector Liaison Officer is an exciting role, working as part of successful and highly driven Housing team, supporting families into long term housing. The post holder will work with households who have approached the council as homeless to secure longer term housing in the private rented sector.</p>\n<p>This is a fantastic opportunity to help prevent homelessness and this role forms part of our commitment to support everyone in housing need.</p>\n<p>The successful candidate will have a customer facing background, and be excellent at communicating in writing, face to face and on the phone. Knowledge of relevant legislation within Housing and Homelessness is essential for this role, as is knowledge of housing issues relating to homelessness and the services and benefits available to applicants. You should be experienced in using Microsoft Office and be confident in grasping specialised computer packages quickly.</p>\n<p>The job will involve actively engaging with private sector landlords, sourcing properties and providing support and guidance to landlords and tenants. Providing a competitive, professional service will be key to the success of the team.</p>\n<p>A commitment to helping vulnerable individuals and good communication skills to build a rapport with landlords, individuals and partners is essential. Working in homelessness can be challenging but highly rewarding.</p>\n<p>For an informal chat about the role, please contact Taiwo Kaffo, Housing Initiatives Team Leader on taiwo.kaffo@hertsmere.gov.uk or call 020 8207 2277</p>\n<p>The post is offered on a full time, permanent basis (36 hours per week). </p>\n<p>Benefits include 26 – 31 days annual leave (depending on the length of Local Government Service) plus one floating day per annum, local government pension scheme, flexible working hours (including the opportunity to take up to 2 days flexi leave per month), free car parking, free gym membership, free yoga classes, cycle scheme, free Beryl Bike scheme, and season ticket loans. </p>\n<p>The Council operates a hybrid working system where employees may work two days per week from home.</p>\n<p><strong>Closing date: Monday 25<sup> </sup>November 2024, 10am</strong></p>","shortDescription":"","salaryDescription":"£32,800 - £36,986 (depending on experience)","publishDate":"2024-10-25T09:42:00.000Z","expirationDate":"2024-11-25T10:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/3921b577-6a51-41d4-ac4b-0912549d84ee.png","score":1,"featured":false,"enhanced":false},{"id":"b4f9186c-0c54-4f04-85de-a16bfc58c43f","title":"Principal Environment Lawyer","employer":"Hertfordshire County Council","department":"","location":"Stevenage","locationType":2,"description":"<h2 class=\"lumesse-section-header lumesse-section-header-1\">About the team</h2>\n<p class=\"lumesse-section-body lumesse-section-body-1\"> </p>\n<p>Herts Legal is a large, innovative and vibrant legal team providing high quality legal services to Hertfordshire County Council and a variety of other organisations including Stevenage Borough Council in which they operate a shared legal service.</p>\n<p>We are looking a Principal Lawyer to join our team Environment Law Team.</p>\n<p>The Environment Law Team is a key part of a diverse portfolio of legal work related to Hertfordshire’s planning, highways, environmental and rights of way work, helping the wider growth and development agenda for the County and its Districts, and supporting some of the Councils major infrastructure and community facing projects.</p>\n<p> </p>\n<h2 class=\"lumesse-section-header lumesse-section-header-2\">About the role</h2>\n<p class=\"lumesse-section-body lumesse-section-body-2\"> </p>\n<p>Principal Lawyers are instrumental in ensuring the service provided is of a consistently high quality. You will be client facing, regularly meeting with key clients and external partners to discuss service delivery.</p>\n<p>You will support, oversee, develop and motivate the team to enable them to reach their full potential and realise their career goals. </p>\n<p>You will also contribute to the maintenance of Legal Services’ Lexcel accreditation</p>\n<p>As a member of the Legal Services Management team you will, with the support of the Director and Assistant Chief Legal Officers, be responsible for budget monitoring, service planning and resourcing within the team.</p>\n<p>Alongside these management responsibilities you will also hold an active case load and will advise on a range of complex matters within your specialist experience.</p>\n<p> </p>\n<h2 class=\"lumesse-section-header lumesse-section-header-3\">About you</h2>\n<p class=\"lumesse-section-body lumesse-section-body-3\"> </p>\n<p><strong>Essential </strong></p>\n<ul>\n<li>Recognised legal qualification as a Solicitor, Barrister, or Chartered Legal Executive</li>\n<li>Significant post qualification experience in Environment Law (Planning or Highways)</li>\n<li>Demonstrable ability in managing a team of people along with the competing demands of an active case load</li>\n<li>Experience of building strong working relationships with clients and internal teams</li>\n</ul>","shortDescription":"","salaryDescription":"66,469 Progressing to 72,945","publishDate":"2024-10-24T16:07:00.000Z","expirationDate":"2024-11-30T23:05:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/136352a1-c03b-4d16-becc-a5aa4dac5507.png","score":1,"featured":false,"enhanced":false},{"id":"97ae8959-f9be-4daf-bd07-ed5ddfb03f6f","title":"Energy Manager ","employer":"Westminster City Council","department":"","location":"Westminster","locationType":2,"description":"<p><strong>About Us:</strong></p>\n<p><strong>THE EXTRAORDINARY STORY OF SERENA’S VISION</strong></p>\n<p>Leasehold Services in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places.</p>\n<p>Take Serena. She is an absolute force of nature at the heart of our Church Street regeneration. And she puts the residents first in everything. Serena’s vision is clear. Regeneration isn’t just about bricks and concrete. It’s about communities. It’s about the environment. It’s about the lives of people and how they feel about where they call home. Serena is their advocate, making sure residents’ voices aren’t just heard, but drive the changes we’re making. The future is safe in her hands.</p>\n<p><strong>The Role:</strong></p>\n<p>As an Energy Manager, you can make your own valuable contribution by seeking to secure the best deals for our residents, and putting them at the heart of every decision.</p>\n<p>The issue of energy usage and billing has never been more topical than it is now. Our residents quite rightly expect and demand correct service charges and to receive value for money, and as such, our work is consistently high-profile.</p>\n<p>As a member of our small yet dynamic team, you will therefore take responsibility for energy management across our housing stock. Working with energy providers, external agencies and our regeneration teams to ensure our residents are receiving a first-class service, you will deal with thousands of properties in which you will strive to provide low tariffs for residents, and deliver highly transparent and accurate calculations.</p>\n<p>Seeing to it that we are complying with the relevant requirements and standards (including the Heat Network (Metering and Billing) Regulations and those set out by the Office for Product Safety and Standards, you will handle everything from communal electricity projects through to gas and electricity meter mapping. Whether overseeing the installation of smart metres and defining the billing process for any new housing developments, or overseeing the heating and hot water billing of all residents, you will ensure energy bills are accurate first time, every time, and that metering and billing contractors are upholding our high standards. Managing the renewal or re-procurement of these contracts, you will maintain oversight of their execution, always striving to secure a better deal for our residents.</p>\n<p>Please refer to the Job Description via the apply button for more information.</p>\n<p><strong>About You:</strong></p>\n<p>We are committed to ensuring all bills are correctly paid, and that charges are being accurately applied to the right households and individuals, so this role would be well-suited to a detail-focused individual who has a passion for delivering great customer service.</p>\n<p>There will be plenty of scope to further your knowledge, so you will excel in our team if you can balance the needs of multiple projects, and you will champion the resolution of complex problems such as fuel poverty. With the ability to work with a wide variety of teams within the organisation (such as our communication colleagues in promoting energy saving measures) you will bring a collaborative approach to every challenge.</p>\n<p>From a practical viewpoint you will have a good understanding of heat networks, metering and billing. With the capacity to analyse performance data and use this when managing the performance of our contractors, you will be an inspirational leader who communicates well both verbally and in writing. With a background in working with residents and residents’ groups and investigating complaints, you will have the capacity to identify and resolve problems quickly. Crucially, you will be able to understand how financial decisions will impact on our residents.</p>\n<p>The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a global majority background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background, you can self-declare this to the hiring manager as</p>\n<p><strong>What We Offer:</strong></p>\n<p>Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.</p>\n<p>At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit <a href=\"https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties\">https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties</a></p>\n<p>As a forward thinking Council, we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.</p>\n<p>The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.</p>\n<p><strong>Interview date: </strong>Week Commencing 11 November 2024</p>\n<p><strong>Contact details for Informal discussion:</strong> Paul Halpin, Head of Leasehold Income and Engagement via email on <a href=\"mailto:PHALPIN@WESTMINSTER.GOV.UK\"><strong>PHALPIN@WESTMINSTER.GOV.UK</strong></a></p>","shortDescription":"","salaryDescription":"£53,109 - £72,669 per annum (depending on experience)","publishDate":"2024-10-23T12:45:56.452Z","expirationDate":"2024-11-06T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/af753f9d-dcc1-45a0-b254-89807fa9edb7.png","score":1,"featured":false,"enhanced":false},{"id":"f42bc7d4-f036-4ab7-a927-2bf6c1f5c899","title":"Marketing Officer, Health Information and Support","employer":"Breast Cancer Now","department":"","location":"London, EC3N 1DY","locationType":2,"description":"<p><strong>About us</strong></p>\n<p>We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. </p>\n<p>The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer. </p>\n<p><strong>About the role</strong></p>\n<p>We’re here for anyone affected by breast cancer. And we’re only here because of the amazing people that work with us.</p>\n<p>We’re looking for a marketing officer to join our busy brand marketing and planning team, to work on our health information and support marketing. It’s an exciting time to join the team and Breast Cancer Now as we continue to make progress towards our ambition to be recognised as the place to turn for anything and everything to do with breast cancer.</p>\n<p>You’ll be working closely with services, nursing and health information teams and responsible for delivering innovative and effective marketing communications which grows awareness of Breast Cancer Now’s health information and support offer amongst key audiences.</p>\n<p>You’ll use your skills and experience to work across a full range of paid and owned channels to collaborate with both in-house and external, creative and media agencies to increase the reach and engagement of Breast Cancer Now’s support offer by planning and implementing targeted communications and campaigns. </p>\n<p><strong>About you</strong></p>\n<p>You will have good experience managing marketing campaigns across a range of media channels and a demonstrable interest in health marketing.</p>\n<p>A well organised person with excellent communication skills, you will be confident managing external agencies and suppliers, as well as an in-house creative studio and in house digital team.</p>\n<p>We have a wide portfolio of campaigns that sit closely with teams across the whole organisation and you will work closely alongside internal stakeholders – all of which require excellent relationship building and stakeholder management skills. You will need to be comfortable managing several campaigns simultaneously as well as enjoy looking for fresh ways to deliver long-standing campaigns.</p>\n<p>If this sounds like you, we’d love to hear from you!</p>\n<p><strong>Job description and benefits</strong></p>\n<p>Please download the job description and our attractive benefits package. </p>\n<p><strong>Primary location of role and hybrid working</strong></p>\n<p>This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home. </p>\n<p><strong>When applying</strong></p>\n<p>We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email <a href=\"mailto:Recruitment@breastcancernow.org\">Recruitment@breastcancernow.org</a></p>\n<p><strong>Our commitment to equity, diversity and inclusion</strong></p>\n<p>We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.</p>\n<p><strong>Closing date: </strong>Monday 11 November 2024 at 9am</p>\n<p><strong>Interview date: </strong>Monday 18, Tuesday 19 and Wednesday 20 November 2024</p>\n<p> </p>\n<p> </p>","shortDescription":"","salaryDescription":"£30,474 to £32,000 per annum","publishDate":"2024-10-21T15:50:00.000Z","expirationDate":"2024-11-11T09:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/7533e8d2-bb29-4a0a-894d-ce8be95bb2e5.png","score":1,"featured":false,"enhanced":false},{"id":"813d6258-048b-445d-95a7-c7c441511fd3","title":"Planning Team Leader","employer":"Southwark Council","department":"","location":"Southwark, London","locationType":2,"description":"<p><strong>The role</strong></p>\n<p>Are you an urban planning maestro with a flair for planning policies? If so, Southwark Council is calling you to join us as a Planning Team Leader, where your expertise will shape the future of our vibrant community!</p>\n<p>Your role is not just important; it's transformative to our borough with many new developments taking place along the river Thames, residential estates at Elephant and Castle, at the former Surrey Docks at Canada Water, and through to Peckham and Camberwell.</p>\n<p><strong>Your mission:</strong></p>\n<ul>\n<li>Lead the Planning Policy team, guiding crucial work on Southwark’s Local Plan.</li>\n<li>Collaborate with consultants, partners, and internal teams on policy writing, research, and monitoring.</li>\n<li>Translate complex strategic planning issues into clear and practical development management policies.</li>\n<li>Ensure alignment of policies with both local and national planning goals.</li>\n<li>Uphold the highest standards of decision-making, ensuring our council's actions are transparent, accountable, and legally robust.</li>\n<li>Play a pivotal role in the development and execution of the Corporate Delivery Plan, aligning our strategies, policies, and operational plans with the council's ambitious objectives.</li>\n<li>Your ability to handle complex planning matters with finesse will ensure our council meets its planning objectives and delivers outstanding value to our community.</li>\n</ul>\n<p><strong>How will you make an impact</strong></p>\n<p>We need a dynamic and experienced planner who is passionate about public service and driven to make a difference who will bring a blend of the following:</p>\n<ul>\n<li>A proven understanding of urban planning issues and the ability to tackle strategic planning with clarity and creativity.</li>\n<li>Strong communication skills to simplify complex issues into effective policy.</li>\n<li>An enthusiastic, customer-first mindset, driven to help shape the future of Southwark’s urban landscape.</li>\n<li>Passion for learning, team development, and making a meaningful impact.</li>\n<li>Able to demonstrate how your insights have contributed to the achievement of strategic Planning goals.</li>\n<li>The capability to work in a fast-paced environment, maintaining high standards of attention to detail while meeting deadlines.</li>\n</ul>\n<p>This role offers flexible home working blended with travel into our London Bridge HQ.</p>\n<p><strong>About Southwark Council</strong></p>\n<p>Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population.</p>\n<p>At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities.</p>\n<p>Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.</p>\n<p><strong>Benefits and more information:</strong></p>\n<p><a href=\"https://jobs.southwark.gov.uk/why-us/\">Working for Southwark Council – Southwark</a></p>\n<p><strong>Recruitment timetable</strong></p>\n<ul>\n<li>Application closing date: 11.59pm on 10 November 2024.</li>\n<li>Interview date: 19 November 2024.</li>\n</ul>\n<p>We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.</p>\n<p><strong>Guaranteed Interview Scheme</strong></p>\n<p>As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the criteria below:</p>\n<ul>\n<li>Members of the Armed Forces and veterans.</li>\n<li>Are currently in care, or have previously been in care.</li>\n<li>If you consider yourself to be disabled or if you have a long-term health condition.</li>\n</ul>\n<p><strong>Attachments</strong></p>\n<ul>\n<li><a href=\"https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&nDocumentID=2302726&ptId=97980\">Job Description & Person Specification</a></li>\n</ul>","shortDescription":"","salaryDescription":"£51,099 - £58,197","publishDate":"2024-10-21T11:04:00.000Z","expirationDate":"2024-11-10T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/35528c69-831b-4f0b-962e-a756f275e285.jpg","score":1,"featured":false,"enhanced":false},{"id":"ad21ef74-cba2-4ca0-b04a-3a02af5c0bbb","title":"Chief Schools Adjudicator","employer":"Department For Education","department":"Office Of The Schools Adjudicator","location":"London","locationType":2,"description":"<p><strong>Chief Schools Adjudicator – join the Office of the Schools Adjudicator and make a real difference to schools, pupils and parents. </strong></p>\n<p>Do you have a proven track record of working at a senior level within the publicly funded school or education sector in England? </p>\n<p>Are you looking for a challenging and high-profile part-time role, to compliment and diversify your existing portfolio? </p>\n<p>Are you an exceptional leader who can lead and inspire a cadre of experienced peers? </p>\n<p>Then becoming the Chief Schools Adjudicator may be the right role for you!</p>\n<p>The Secretary of State for Education is seeking a passionate and dedicated individual to lead the Office of the Schools Adjudicator (OSA) as Chief Schools Adjudicator. </p>\n<p>Schools Adjudicators are independent of the DfE and make legally binding decisions on crucial school matters that make an impact on children’s lives, especially about whether a school’s admission arrangements comply with the law. </p>\n<p>We are looking for an individual who has experience of taking challenging decisions and a keen eye for detail. The successful candidate will have a proven track record of leadership in the educational field and be willing to use their knowledge and experience to oversee and lead the current cadre of Schools Adjudicators. </p>\n<p>This is a unique opportunity to play a crucial role in shaping the future of education. If you have the expertise and passion to make a difference, we encourage you to check out the full details of the role. </p>\n<p>We encourage applications from a wide range of backgrounds to enrich our team with varied perspectives. </p>","shortDescription":"","salaryDescription":"£63 per hour","publishDate":"2024-10-20T23:00:00.000Z","expirationDate":"2024-11-25T12:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/dfe43db9-8544-467a-95ee-d0c61bb84d51.png","score":1,"featured":false,"enhanced":false},{"id":"02c2f878-9757-47b7-9c3d-ad40f18afa48","title":"Assistant Finance Business Partner (P00061)","employer":"Welwyn Hatfield Borough Council","department":"","location":"Campus East, Welwyn Garden City","locationType":2,"description":"<p><strong>Assistant Finance Business Partner</strong><br><strong>(P00061)</strong></p>\n<p><strong>Starting salary £35,853pa with potential progression to £42,383pa on achieving designated skills and experience</strong></p>\n<p><strong>37 hours per week (Hybrid working)</strong></p>\n<p>We have an exciting opportunity for an enthusiastic and motivated finance professional to provide financial advice and support to specific areas of the organisation.As a fully qualified AAT or part qualified AAT or accountant actively studying towards full qualification, you will have a passion for providing high quality financial support to services.</p>\n<p>Welwyn Hatfield Borough Council pride themselves on their commitment to their people – striving to ensure that each and every employee feels valued and happy in their work.Employees are empowered to influence and transform the services they deliver, no matter what level they’re at.To be a positive influence on this environment, you’ll need to be able to support others and be a genuine team player.</p>\n<p>In this role, you will support the Finance Business Partner in all aspects of the finance service including the Housing Revenue Account, including the production of budget monitoring reports, closure of accounts as well as budget setting and financial planning.There will be opportunities to gain experience in other areas of finance to further enhance your career.</p>\n<p>You will work with the Business Partner to ensure that service managers are provided with sound financial advice and challenge, enabling them to manage their budgets effectively within existing governance arrangements, and supporting the identification of areas of risk, efficiencies, and improvement.</p>\n<p>You will have an understanding of local government and the environment in which it operates.You will also need to be a dynamic and highly motivated individual who can establish relationships and work effectively with managers at all levels.</p>\n<p>The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.</p>\n<p><strong>Closing date for application is 10 November 2024.</strong></p>\n<p><strong>Remote assessments will take place on 19 November 2024 and interviews will take place on 29 November 2024.</strong></p>","shortDescription":"","salaryDescription":"Starting salary £35,853pa with potential progression to £42,383pa","publishDate":"2024-10-18T13:23:00.000Z","expirationDate":"2024-11-10T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/92f70e9e-dae0-450f-af4b-d93e276372a0.jpg","score":1,"featured":false,"enhanced":false},{"id":"ffcc7b1d-6925-4d88-ae3e-0d924889d4a4","title":"Policy / Research Analyst","employer":"Local Trust","department":"","location":"London","locationType":2,"description":"<p><strong>Policy / Research Analyst</strong><br>Borough, London with hybrid working (moving to near Bermondsey Street in November 2024)<br><br><strong>About Us</strong><br><br>Local Trust was established in 2012 to deliver Big Local, a National Lottery Community Fund programme which committed £1 million each to 150 areas across England. We believe there is a need to put more power, resources, and decision-making into the hands of communities. We do this by trusting local people.<br><br>The Big Local programme demonstrates the value of long-term, unconditional, resident-led funding through supporting local communities to make their areas better places to live. We commit our funds at the outset, and then support local residents to develop their own plans to spend the funding in ways that they collectively agree will improve their local area and the lives of those living there. We draw on the learning from our work to promote a wider transformation in the way policy-makers, funders, and others engage with communities and places.<br><br>The Commission on Neighbourhoods is a new initiative aimed at exploring the future of policy related to neighbourhoods, particularly those facing multiple levels of disadvantage. The project will gather evidence, engage stakeholders, and provide policy recommendations to promote community-led change.<br><br>We are now looking for a Policy / Research Analyst to join us on a fixed-term contract until December 2025, working full-time, 36 hours per week.<br><br><strong>The Benefits</strong><br><br>- Salary of £45,000 - £55,000 (depending on experience)<br>- Pension plan with employer contributions of 10%<br>- 25 days’ annual leave plus public holidays and three additional days for office closure between Christmas and New Year<br>- Excellent development opportunities<br>- Interest-free travel season ticket loan<br>- Time off for volunteering (two days per annum)<br><br>This is a unique opportunity for an experienced policy or research professional to play a pivotal role in shaping the future of neighbourhood policy.<br><br>You will gain invaluable experience, working closely with leading experts and stakeholders in an impactful programme.<br><br>So, if you have a passion for community-led change and want to contribute to meaningful policy development, this rewarding and fulfilling role may be for you!<br><br><strong>The Role</strong><br><br>As a Policy / Research Analyst, you will support the Commission on Neighbourhoods by conducting thorough research and analysis to inform policy development.<br><br>Working closely with the Commission Chair, Commissioners, and the Research Advisory Group, you will help define the scope of inquiry, manage research projects, and provide accessible summaries of findings.<br><br>Your work will be essential in shaping recommendations for improving policy and practice for disadvantaged neighbourhoods and developing a sound understanding of relevant research, including social capital, social infrastructure, and previous regeneration initiatives.<br><br>Additionally, you will:<br><br>- Prepare briefing notes, papers, and research summaries for Commission meetings<br>- Build relationships with key organisations contributing evidence to the Commission, including government departments<br>- Co-ordinate and manage the commissioning of research to meet the evidence needs of the Commission<br>- Assist in drafting the Commission’s interim and final reports<br><br><strong>About You</strong><br><br>To be considered as a Policy / Research Analyst, you will need:<br><br>- Demonstrable research experience (qualitative and quantitative)<br>- Experience of research and/or policy work<br>- Strong analytical skills<br>- Excellent writing and verbal communication skills<br>- To be educated to degree level or equivalent<br>- A commitment to equality, diversity, and inclusion, with experience working with diverse communities<br><br>The closing date for this role is 8th November 2024.<br><br>Other organisations may call this role Policy Advisor, Research Officer, Public Policy Analyst, or Community Researcher.<br><br>Webrecruit and Local Trust are equal opportunities employers, value diversity, and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.<br><br>So, if you want to join us as a Policy / Research Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.</p>","shortDescription":"","salaryDescription":"Salary of £45,000 - £55,000 (depending on experience)","publishDate":"2024-10-18T12:34:57.409Z","expirationDate":"2024-11-08T17:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/6ca98395-c6cd-4545-a73a-3a21cdc678a5.png","score":1,"featured":false,"enhanced":false},{"id":"a39be506-f230-48c1-a562-84ec5c5faa58","title":"Finance Business Partner (P00066)","employer":"Welwyn Hatfield Borough Council","department":"","location":"The Campus, Welwyn Garden City, Hertfordshire","locationType":2,"description":"<p><strong>Finance Business Partner</strong><strong><br><strong>(P00066)</strong></strong></p>\n<p><strong>Starting salary £47,816pa with potential progression to £50,972pa on achieving designated skills and experience</strong><strong><br><br><strong>37 hours per week (Hybrid working)</strong></strong></p>\n<p>We have an exciting opportunity for an enthusiastic and motivated finance professional to provide financial advice and support to specific areas of the organisation.As a fully qualified or part qualified accountant actively studying towards full qualification, you will have a passion for providing high quality financial support to services.</p>\n<p>In this pivotal role, you will lead in all aspects of the finance service for a specific area of the council, including the production of budget monitoring reports, contributing to the closure of accounts as well as budget setting and financial planning. There will be opportunities to gain experience in other areas of finance to further enhance your career.</p>\n<p>In addition to providing support to services, the Business Partners provide support to the Senior Finance Business Partner to improve existing processes and controls, strengthening governance and continually improving the quality of information used to support the Council’s decision making.</p>\n<p>You will have an understanding of local government and the environment in which it operates, and the ability and confidence to work strategically.You will also need to be a dynamic and highly motivated individual who can work effectively with managers at all levels with the confidence to present and provide advice to senior managers and other stakeholders</p>\n<p><strong>Closing date for applications is 10November 2024.</strong></p>\n<p><strong>Remote assessments will take place on 18 November 2024 and interviews 27 November 2024.</strong></p>","shortDescription":"","salaryDescription":"Starting salary £47,816pa with potential progression to £50,972pa","publishDate":"2024-10-17T13:10:00.000Z","expirationDate":"2024-11-10T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/e99d7ecc-8d00-43c1-a93e-0cae1a35f5c7.jpg","score":1,"featured":false,"enhanced":false},{"id":"337cf0d7-0cab-4869-bc66-8e459f63c323","title":"Complaints Coordinator L&Q Energy","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Complaints Coordinator L&Q Energy - 6169</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n<p> </p>\n<p><strong>Title: Complaints Coordinator L&Q Energy</strong></p>\n<p><strong>Contract Type: Permanent 35 hours per week</strong></p>\n<p><strong>Persona: Agile working (home and office based)</strong></p>\n<p><strong>Location: West Ham Lane Stratford, Sale Manchester</strong></p>\n<p><strong>Salary: £29,568 London based or £25,530 Nationally based</strong></p>\n<p><strong> </strong></p>\n<p><strong>Adverts will close on: 30<sup>th</sup> October at 9am</strong></p>\n<p><strong> </strong></p>\n<p><strong>Interviews: 5<sup>th</sup> November 2024</strong></p>\n<p> </p>\n<p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated</strong></p>\n<p> </p>\n<p><a title=\"Role Profile - Complaints Coordinator L&Q Energy.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAKRbs/M0cjafrOL/6EkJiJ4pEHDAkegZTaTAc8LSq1MLTMelplgpyLN4Fx18gJcNOpmn8ttZq7PphyqzJa/L6zj\">Role Profile - Complaints Coordinator L&Q Energy.docx</a></p>\n<p>L&Q Energy are looking for 2 Complaint Coordinators to join their team. </p>\n<p> </p>\n<p>The successful candidate will be required to lead and provide administrative support on all complaints that require action across the Department, to ensure that our customer's complaints are addressed in a timely manner and are kept up to date throughout the complaints process.</p>\n<p> </p>\n<p>The Complaint Coordinators work alongside Contact Centre Advisors and Energy Operations Manager. Good working relationships with various teams within the Energy Team and the wider business will be key to the success of this role. Ensuring complaints are dealt with in line with L&Q’s policy, whilst also ensuring L&Q are adhering to the Housing Ombudsman Code of Practice which came into effect in 2020.</p>\n<p> </p>\n<p>You will be self-motivated, professional and have a desire to ensure that L&Q adheres to its complaints policies and procedures and highlight any areas of non-performance. You will be able to work on your own initiative and be able to organise and prioritise your own individual workload, as well as being aware of the overall teams’ objectives and assisting where necessary.</p>\n<p> </p>\n<p>It is desirable that candidates have past experience resolving complaints. Excellent customer service is a must in this role.</p>\n<p> </p>\n<p>To be considered for this role candidates will be able to demonstrate:</p>\n<ul>\n<li>Excellent Customer Service skills</li>\n<li>Experience in a similar role</li>\n<li>Proficient in use of MS Office packages</li>\n<li>Excellent written and verbal communication skills</li>\n<li>Experience of working in a customer focused capacity</li>\n<li>Experience of providing administrative support in a busy work environment</li>\n<li>Good organisation skills</li>\n<li>Ability to work well within a team</li>\n</ul>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our commitments:</strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance</strong>.</p>\n<p>We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.</p>\n<p>We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.</p>\n<p class=\"Body\">As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n</div>","shortDescription":"","salaryDescription":"£29,568 London based or £25,530 Nationally based","publishDate":"2024-10-16T11:56:00.000Z","expirationDate":"2024-10-30T11:20:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/6066f659-d474-401b-8e6f-2c7038d4cba9.jpg","score":1,"featured":false,"enhanced":false},{"id":"1d86fb61-dccb-4fcf-8d44-8dfe8a1c1adb","title":"Insurance & Risk Lead Officer (RP0114)","employer":"Welwyn Hatfield Borough Council","department":"","location":"Campus East, Welwyn Garden City","locationType":2,"description":"<p><strong>Insurance & Risk Lead Officer</strong><br><strong>(RP0114)</strong></p>\n<p><strong>Starting salary £43,630pa with potential progression to £46,762pa on achieving designated skills and experience</strong></p>\n<p><strong>37 hours per week (hybrid working)</strong></p>\n<p>We have a fantastic opportunity for an experienced Insurance & Risk Officer to join our team.This business-critical role would suit a highly motivated and technically astute insurance professional.With your knowledge and experience, you will use your insurance and claims handling experience to deliver excellent advice and guidance to both staff and members of the public.</p>\n<p>You would lead on arranging and managing all aspects of the Council’s insurance and risk management matters.As the expert officer, you will be responsible for providing advice and guidance for the Council on all insurance matters, identifying and mitigating risks and ensuring integrity and compliance with legal processes.</p>\n<p>You will be responsible for arranging and managing all the Council’s insurance policies and providing advice and guidance to senior management as well as developing and keeping up to date the Council’s risk framework and register.This will involve you building relationships at all levels of the organisation and being involved in a wide variety of projects and activities.</p>\n<p>We are looking for someone who has:</p>\n<ul>\n<li>Substantial insurance and claims handling experience in a large organisation at a senior level</li>\n<li>Knowledge of insurance best practice, current advice and regulations and legal principles in relation to liability</li>\n<li>Exceptional communication and negotiation skills</li>\n<li>A keen eye for detail</li>\n</ul>\n<p>You will work closely with all Council services and provide professional leadership and management of the Council’s insurance and risk management function.</p>\n<p>The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.</p>\n<p><strong>Closing date for applications is 10 November 2024.</strong></p>\n<p><strong>Remote assessment date is 18 November 2024.</strong></p>\n<p><strong>Interviews will be held on 26 November 2024.</strong></p>","shortDescription":"","salaryDescription":"Starting salary £43,630pa with potential progression to £46,762pa","publishDate":"2024-10-16T09:09:00.000Z","expirationDate":"2024-11-10T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/27629030-f042-4071-8c4e-110a22ca76aa.jpg","score":1,"featured":false,"enhanced":false},{"id":"ca49228b-8b15-4497-9050-68e89ea0b934","title":"Support Officer, Here for You","employer":"Breast Cancer Now","department":"","location":"Sheffield, London","locationType":2,"description":"<p><strong>About us</strong></p>\n<p>We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. </p>\n<p>The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer. </p>\n<p><strong>About the role</strong></p>\n<p>Here for You is Breast Cancer Now’s personalised referral route to all of our services.</p>\n<p>There are 2 roles, both of which are responsible for making initial and follow up calls to primary and secondary breast cancer patients.</p>\n<p>We’re expanding our team due to demand and to continue to ensure patients get calls within service level agreements. And to provide timely and trusted information and support to people diagnosed with breast cancer. This involves responding to safeguarding issues, collecting data, and deliver excellent information on the phone.</p>\n<p>The role also involves collaborating with colleagues focusing on the Here for You expansion and integration, as well as working with colleagues across the primary services, secondary services and personalised support services. The role also liaises with our Helpline team.</p>\n<p><strong>About you</strong></p>\n<p>For both of these roles, we’re looking for enthusiasm and people with strong communication skills (especially on the phone) and who have experience of working in a fast-paced and people-facing environment. The right candidates will provide quality phone calls and be willing to adapt and innovate. We’re looking for team players, who understand the importance of co-production and who are motivated by providing information to breast cancer patients. You’ll bring excellent verbal and written communication skills and thrive on creating an inclusive work environment and working across multiple teams.</p>\n<p><strong>Job description and benefits</strong></p>\n<p>Please download the job description and our attractive benefits package. </p>\n<p>These roles can be primarily based in either our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home. </p>\n<p><strong>When applying</strong></p>\n<p>We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. 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Registered in England & Wales as JGP Resourcing Ltd. Registration no. 07750971 Registered Office: Unit 205, Cervantes House, 5-9 Headstone Road, Harrow, Middlesex, HA1 1PD