{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AlternateActionCards":false,"AppliedJobsView":false,"CandidateDatabase":false,"CandidateRedesign":false,"FullCandidateProfile":false,"HeaderJobsButton":false,"ImageOptimization":true,"LayoutRedesign":true,"LoadExpiredJobs":true,"LogosFromSameDomain":true,"MakeWaves":false,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":false,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1730251279156,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"064ca408-b6c5-44cc-975d-0e4cf31469d6","title":"Care Charging & Monitoring Officer","employer":"North Somerset Council","department":"","location":"Weston-super-Mare","locationType":3,"description":"About Us North Somerset Council is dedicated to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community. The Role The Care Charging & Monitoring Team are looking for an enthusiastic, organised, and flexible person to join our busy, friendly team on a permanent basis. Under the supervision of the Care Charging and Client Debt Manager, you will play a crucial part in ensuring that non-residential care services (such as domiciliary care and supported living) are monitored and that appropriate charges are applied to service users, in line with council policies and procedures. This role offers the flexibility of mobile working, where you'll work from home most of the time and may only need to come into the office once a week. Key Responsibilities: <ul> <li>Ensuring the council's authorised providers are paid accurately and in accordance with the relevant contract.</li> <li>Ensuring applicable charges are passed to the service user in a timely and accurate manner to maximise income for the council.</li> <li>Monitoring service delivery levels in line with commissioned services.</li> <li>Implementing the non-residential charging policies in relation to various care services commissioned by the council.</li> </ul> <ul> <li>Advising and assisting service users and colleagues with queries/issues relating to charges.</li> </ul> About You We are looking for an individual who has experience in a financial/administrative role, while also maintaining a compassionate and empathetic approach to Adult Social Care. Essential Skills and Experience: <ul> <li>NVQ Level 2 in literacy and numeracy, with a Level 3 qualification or equivalent work experience in a relevant technical area.</li> <li>Proficiency in Microsoft Excel is essential, along with knowledge of database software and financial management systems.</li> <li>Practical experience in service monitoring and financial processes.</li> <li>Strong communication skills, with the ability to engage with contractors, stakeholders, and the public.</li> <li>Excellent customer service skills, remaining professional and calm under pressure.</li> </ul> If you have a solid understanding of financial management within care services and are looking to make a positive impact, we would love to hear from you! What We Offer At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:<ul> <li>Competitive salary and benefits</li> <li>Flexible working arrangements</li> <li>Opportunities for professional development</li> <li>Staff groups</li> <li>Opportunity to purchase up to an additional 10 days annual leave each year</li> <li>Dedicated Wellbeing Team</li> <li>Salary sacrifice cycle to work and Electric vehicle schemes</li> </ul> Further details of our excellent rewards package can be found in our Benefits booklet . How to Apply If you share our vision and values and are ready to make an impact to North Somerset, please select the apply button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role. Contact Information: For further information about the role, please contact Sharon Brigden, Care Charging & Client Debt Manager, at Sharon.brigden@n-somerset.gov.uk Important Information Interview Date: Friday 15 November 2024. We are currently only able to accept applications from candidates who have full permission to work in the UK. Equal Opportunities At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment. As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.","shortDescription":"","salaryDescription":"Level 4:- £25,584 - £27,269 per annum, pro rata","publishDate":"2024-10-29T18:00:00.000Z","expirationDate":"2024-11-11T00:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/09cf8ce8-0a53-45d6-9120-c3f6af2ccc8c.jpg","score":1,"featured":false,"enhanced":false},{"id":"07a9d78d-7c20-4eb2-af8c-ba6e858ca9bd","title":"Customer Resolution Officer - 12 Month Fixed Term - (Maternity Cover)","employer":"Origin Housing","department":"","location":"Euston, London","locationType":2,"description":"Customer Resolution Officer (12 Month Fixed term Contract)\nOrigin – Great homes, positive people and strong communities\nSalary - £29,586 per annum \n \nAn inspiring past and a bright future\nA home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.\nFocused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.\nThe role – Customer Resolution Officer (12 month fixed term contract)\nAs a Customer Resolution Officer you will be answering telephone calls from residents with new queries every day, a chance to make a difference and help mould the relationship Origin has with the communities we serve.\nYou’ll be Interacting with a range of customers and residents, and finding the right resolution for them and you’ll have opportunities to get involved with community projects as well as internal projects as the Customer Resolution Team interact with internal stakeholders daily.\nWhat you’ll need\nWe’re looking for someone who has\n<ul>\n<li>The ability to give great customer service</li>\n<li>Good verbal and written communication skills</li>\n<li>A hardworking and team player attitude</li>\n<li>Determination to carry tasks through to completion</li>\n</ul>\nFor this particular role you will work as part of a wider team along with our other Customer Resolution Officers and will need to cover a rota that requires you to be in the office 3 days one week and 2 days the following week .\nOur Values\nOur core values are at the heart of how we work\n<ul>\n<li>Take the lead</li>\n<li>Create energy</li>\n<li>Build trust</li>\n<li>Be generous</li>\n<li>Stay grounded</li>\n<li>Remember the little things</li>\n</ul>\nWe're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.\nOur benefits to you\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>\n<li>The salary of £29,586pa</li>\n<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>\n<li>2 additional ‘giving something back’ volunteer days</li>\n<li>A pension scheme with contributions from 4% - 8% of your salary</li>\n<li>Family leave, compassionate leave and enhanced maternity pay</li>\n<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>\n<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>\n<li>Annual staff conference, team away days and annual team meal allowance</li>\n<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>\n<li>Free employee assistance programme</li>\n<li>Opportunities to join staff network groups</li>\n<li>Refer a friend bonus</li>\n</ul>\nWe’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.\nTell us your story\nWe are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description outlined above.\nClosing Date for applications - 10 November 2024 \n ","shortDescription":"","salaryDescription":"£29,586 per annum","publishDate":"2024-10-29T15:26:00.000Z","expirationDate":"2024-11-10T15:22:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/a0f29fc2-8d43-4809-8cb5-dffdcac9bf82.png","score":1,"featured":false,"enhanced":false},{"id":"c7ac8f56-bcb3-49d4-a7be-fef01bc9c9a1","title":"Casual Platform Duty Officer","employer":"Lancaster City Council","department":"","location":"The Platform","locationType":3,"description":"The Role\nLancaster City Council is currently seeking a highly motivated, skilled, and enthusiastic individual to provide duty management cover at the Platform Live Entertainment venue in Morecambe, and where necessary to support, at other Council venues, including facilitating, supporting and delivering a comprehensive programme of events and activities safely and successfully.\nThe post holder may also be requested to work at other Council commercial properties, or support the delivery of the Council’s outdoor events programme.\nEssential skills required or agreement to work towards in post –\n<ul>\n<li>First aid at work</li>\n<li>Personal licence holder</li>\n</ul>\nAs part of your role, you will be a key holder with responsibility of staff supervision whilst you are on shift, including a small team of event stewards, bar staff, box office operator, and volunteers.\nThis post is casual, with available hours including bank holidays, evenings & weekends.\nThis post is based at the Platform.\nAbout You\nYou will identify with our organisational values of Pride, Ownership, Working Together and Ambition.\nOur Benefits\nLancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.\nWe are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.\nAt Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.\nWe are a disability confident committed employer.\nPlease note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date then your application will have unfortunately been unsuccessful in progressing to interview.\nProvisional Interview date: 28/11/24","shortDescription":"","salaryDescription":"£13.26 per hour","publishDate":"2024-10-29T11:58:00.000Z","expirationDate":"2024-11-17T23:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/cf2e990c-710c-46e2-843a-2077ea32997a.png","score":1,"featured":false,"enhanced":false},{"id":"9367167f-1f6f-4012-b5f1-f3d7a4f0c2c5","title":"Fitness Instructors (Full-time and Casual hours available)","employer":"Impulse Leisure","department":"","location":"Thurrock (Essex) - Corringham Leisure Centre , Thurrock (Essex)","locationType":3,"description":"We want every visit to our clubs to be inclusive and motivating experience for our customers. Our Fitness Instructors are integral to delivering this and helping our customers to achieve their fitness goals. Additionally, our Fitness Instructors assist the Leisure Centre Management in the supervision, safety, maintenance of equipment and customer retention within the Fitness Suite. The successful candidates must have a CIMSPA accredited Gym Instructor Qualification of level 2 or above (previously REPS accredited).\nDue to the nature of activities undertaken (i.e. regulated activity with children), this post is exempt under the Rehabilitation of Offenders Act. Any provisional offer of employment made will be subject to receipt of a satisfactory enhanced Disclosure and Barring Service (DBS) Certificate, to include an annually renewed DBS Update Service subscription for the purposes of ongoing satisfactory status checks throughout employment, in accordance with Company Policies.\n \n ","shortDescription":"","salaryDescription":"£11.44 - £12.22 an hour. Optional personal training opportunities available upon request.","publishDate":"2024-10-29T09:05:00.000Z","expirationDate":"2024-11-24T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8d72a0fa-7a98-4258-afbc-9b2dc8daab85.jpg","score":1,"featured":false,"enhanced":false},{"id":"df779380-6e04-4d52-919f-a5fbc6a3e611","title":"Lead IT Analyst Developer","employer":"Peabody","department":"","location":"South East London","locationType":3,"description":"The vacancy Peabody is looking for an experienced Lead IT Analyst Developer to drive high-impact change and innovation within our tenancy services IT systems. With deep expertise in core business systems such as NEC Rents, NEC Service Charges, and Swordfish, you'll oversee the delivery of system enhancements and projects that are critical to supporting business objectives, while also providing support across other IT capabilities as needed. As a Lead IT Analyst Developer, you'll be responsible for defining project tasks, delegating effectively to IT Analyst Developers, and maintaining a clear line of communication with both IT and business colleagues. With a particular focus on ensuring expectations are met, progress is monitored, and outcomes are delivered on time. Your expertise in managing escalations and coordinating with suppliers will be vital for developing custom requirements, managing system upgrades, and implementing continual service improvements. You'll actively work closely with project leads and stakeholders, you'll keep documentation up to date, monitor success metrics, and drive improvements in our approach to IT change management. You're a strong communicator who enjoys building collaborative relationships with key stakeholders, aligning on objectives, and ensuring that all project updates are shared clearly and proactively. You're first rate at delivering exceptional customer support, prioritising tasks, and managing multiple projects in a fast-paced environment. A degree-level qualification or equivalent industry experience is required. You'll need to be in the office for 2 days per week and the remaining time you'll be able to work remotely. A key focus of this role is to streamline processes, reduce repeatable activities, and foster increased engagement between business and IT teams. As a mentor and coach to Application Support Analysts and IT Analyst Developers, you'll lead by example, sharing your expertise and fostering a culture of high performance, continuous improvement, and strong team engagement. If you're a driven, proactive professional with a passion for leading IT teams and a commitment to continuing professional development, we want to hear from you. We're looking for someone with extensive experience in applications solutions delivery, particularly in the social housing sector, and a strong understanding of frameworks such as ITIL and Agile. You'll bring hands-on expertise across the full development lifecycle, including requirements gathering, testing, deployment, and transition to operations, alongside substantial experience in managing third-party vendors and contracts for application development. Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays </li> <li>\ntwo additional paid volunteering days each year </li> <li>\nflexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul>Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Harry at harry.lund@peabody.org.uk . We may close this advert before the advertised closing date, depending on the number of applications received. Interviews will be taking place during the week commencing 18th November. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.","shortDescription":"","salaryDescription":"Circa 65,000","publishDate":"2024-10-29T05:07:03.000Z","expirationDate":"2024-11-11T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/11720835-4ac1-4cfc-9db4-7bc854b00d8a.png","score":1,"featured":false,"enhanced":false},{"id":"48142659-cdfe-4289-abec-cb19bede21c7","title":"Technology Adoption & Engagement Co-ordinator","employer":"Southern Housing","department":"","location":"Sittingbourne","locationType":3,"description":"This a 9 month Fixed Term Contract. Southern Housing are looking for a Technology Adoption & Engagement Coordinator to join us on a 12 month FTC, based out of our Sittingbourne office. This role is key to helping us to continue to support all stakeholders to ensure adoption of new technology and systems are efficient and seamless. Key aspects of the role are detailed below:<ul> <li>Fostering user engagement, and driving the successful adoption of new systems, upgrades, and changes.</li> <li>Plan and produce clear and concise communications.</li> <li>Organise workshops, presentations, and training sessions to demonstrate the value of technology tools in achieving business goals.</li> <li>Develop user guides, FAQs, videos, and instructional materials.</li> <li>Excellent presentation skills</li>\n</ul>What you will have:<ul> <li>A strong willingness to learn.</li> <li>Ability to develop and maintain relationships across departments</li> <li>Experience of delivering training to a group of people.</li> <li>The ability and confidence to speak to a large group of people.</li> <li>The ability to plan and produce clear and concise communication, both verbal and written.</li>\n</ul> For further information, please see attached Job Profile. In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Advert closing date: 10th November 2024 2024 at 23:59 Shortlisting: 11th November 2024 Interview dates: week commencing 18th November 2024 Please note, we will be reviewing applications on an ongoing basis. We reserve the right to close the advert early, so it is important that you submit your application as early as possible.","shortDescription":"","salaryDescription":"£45,468","publishDate":"2024-10-29T05:07:00.000Z","expirationDate":"2024-11-10T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/b95db8c5-950a-42d6-8bd6-970828f48a23.jpg","score":1,"featured":false,"enhanced":false},{"id":"eab984e6-3206-4ad5-8550-3e163f5473e2","title":"Cloud Application Specialist","employer":"Southern Housing","department":"","location":"Sittingbourne","locationType":3,"description":"Join Our Team as a Cloud Application Specialist! Are you passionate about cloud technology and eager to make a significant impact? We're looking for a dynamic Cloud Application Specialist to lead our cloud application estate with a product-led approach. What You'll Do:<ul> <li>\nMaximize Value: Enhance our knowledge and understanding to fully leverage cloud-deployed applications, SaaS, and business-owned off-network tools.</li> <li>\nAdvocate for Cloud: Drive the adoption of cloud tools across Southern Housing, championing their benefits and efficiencies.</li> <li>\nSupport Business Needs: Understand and support the business requirements to effectively manage third-party applications and drive cost efficiencies.</li> <li>\nOperational Excellence: Provide top-notch operational and technical support to ensure business applications are available and accessible within defined SLAs.</li>\n</ul>Your Role:<ul> <li>\nOwnership: Take charge of our cloud platforms and SaaS applications, including those owned and deployed directly by the business.</li> <li>\nHybrid Work Environment: Based at one of our main offices in Farringdon, Croydon, or Sittingbourne, with flexible hybrid working options as agreed with your manager.</li>\n</ul>What you'll bring<ul> <li>\n Knowledge and practical experience of Cloud platforms, products and services.</li> <li>Working Knowledge of IT infrastructure - with a specific understanding of Cloud based infrastructure.</li> <li>Excellent communications skills - both written and verbal. </li> <li>Excellent customer and stakeholder management skills. </li> <li>\nAbility to understand the business impact that business systems have on end users. </li> <li>\nAbility to manage your own workload. </li>\n</ul>Why Join Us?<ul> <li>\nInnovative Environment: Be part of a forward-thinking team that values innovation and continuous improvement.</li> <li>\nCareer Growth: Opportunities for professional development and career advancement.</li> <li>\nSupportive Culture: Work in a supportive and collaborative environment where your contributions are valued.</li>\n</ul>Ready to take your career to the next level? Apply now and be a part of our exciting journey! Closing date: 17th November 2024 at 23:59 Shortlisting: 18 November 2024 ","shortDescription":"","salaryDescription":"£49,000","publishDate":"2024-10-29T05:07:00.000Z","expirationDate":"2024-11-17T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/886bd2e2-03db-47ba-9ac8-333534551361.jpg","score":1,"featured":false,"enhanced":false},{"id":"6c71faa8-844f-4f3f-9aa7-d3ed3959fb22","title":"Data Quality & Improvement Manager","employer":"Southern Housing","department":"","location":"Farringdon","locationType":3,"description":"We have an exciting opportunity to join the Data and Business Information Directorate working in the Data Quality and Improvement Team covering maternity leave for 12 months. We're looking for an outstanding data professional with demonstrable skills in leading a team to deliver improvements in data quality and who thrives in a collaborative environment. You will be responsible for activity & projects that deliver improvements to data quality and information management across the organisation. You'll be reporting to the Head of Data Quality & Improvement working closely with the wider Data & Business Information Team, as well as various stakeholders across the business. The location You'll be based in our modern, vibrant office in Farringdon, London. However, we offer the flexibility for agile working to allow you to work from home and we'll provide the necessary mobile working equipment. What you'll be doing:<ul> <li>Coach, develop and line manage the team, ensuring they are kept up to date with sector, professional and legislative changes and best practice fostering a collaborative and high-performance environment.</li> <li>Lead team to develop and implement data quality standards, policies, and procedures in collaboration with Data and Information owners and Stewards.</li> <li>Deploy data quality framework and create tooling for Data and Information owners to self-serve and conduct regular audits and assessments to identify and address data quality issues.</li> <li>Ensure provision of training, including e-learning and face-to-face, as required to colleagues across the organisation to enable data quality self-service to appropriate levels.</li> <li>Present findings and recommendations to Information Governance Group, Data Governance Steering Group, Executive Team, senior management and other stakeholders to drive informed decision-making.</li> <li>Identify opportunities for improving data collection, processing, and reporting practices. Making efficient use of tolling and processes in place and recommending innovative ways of working where needed.</li> <li>Lead projects aimed at enhancing data quality and ensuring effective use of data across the organization. Ensure activity supports the organisations Strategic Plan, Data Strategy and other relevant strategies.</li> <li>Support the Head of Data Quality and Improvement and deputise as required.</li> <li>Build strong relationships with internal and external stakeholders to promote data quality initiatives.</li> <li>Ensure compliance with relevant regulations and standards related to data management and privacy including Statistical Data Return.</li> <li>Develop and maintain documentation for data quality policy, framework and processes.</li> <li>Evaluate and implement data management tools and technologies to support data quality efforts. Lead relationship with current Data Quality tool supplier.</li> <li>Stay informed about industry trends and best practices in data management.</li> <li>Monitor and report on data quality metrics, ensuring transparency and accountability.</li>\n</ul>What you'll need:<ul> <li>To be successful in the role you'll need strong experience of leading a data quality function where the focus is on improving the data literacy of stakeholders to effectively manage the quality of the data they own. Proven experience in data quality management, data analysis, or related roles, preferably within the social housing sector.</li> <li>A solid understanding of data quality concepts; experience of managing, controlling, reporting data quality and integrity and reporting outcomes in KPIs. An understanding of Housing Associations and RSLs and their regulatory responsibilities including the Statistical Data Return.</li> <li>You'll possess strong communication skills and the ability to convey complex data concepts to technical and non-technical stakeholders adapting styles as required.</li> <li>Experience in building relationships with various stakeholders to understand data needs and ensure alignment with organizational goals.</li> <li>Proficiency in data management tools and software (e.g., SQL, Excel, data governance and quality tools). With a familiarity with data governance frameworks and best practices.</li> <li>You'll have a proactive mindset focused on identifying opportunities for process enhancement and data quality improvement.</li> <li>Qualifications in DAMA and reporting BI solutions (including SQL Server, SSIS, SSRS and SAAS) are desirable.</li>\n</ul>Closing date: 3rd November 2024 at 11:59pm Shortlisting: 4th November 2024 ","shortDescription":"","salaryDescription":"£58,000","publishDate":"2024-10-29T05:07:00.000Z","expirationDate":"2024-11-03T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8a0b6a18-d1a3-490e-a23e-1507a11f215e.jpg","score":1,"featured":false,"enhanced":false},{"id":"2f654b06-23d7-4f0c-8d39-81b63caff047","title":"Customer Service & Dispute Officer","employer":"London Borough of Hackney","department":"","location":"Hackney","locationType":3,"description":"Join us as a Customer Service and Dispute Officer!\n3 x Full Time Roles\n1 x Part Time (18 Hours Per Week - Salary Pro Rata) Wed PM only, Thurs/ Fri Full Days.\nAre you passionate about delivering exceptional customer service and resolving disputes? The London Borough of Hackney is looking for a proactive Leasehold Customer Service & Dispute Officer to join our dedicated team. In this role, you will manage a diverse range of homeownership enquiries, disputes, and complaints, ensuring that our leaseholders, shared owners, and freeholders receive the support they need.\nYour responsibilities will include promptly addressing routine enquiries related to leases, processing sub-letting and alterations requests, and providing comprehensive resolutions for service charge disputes. You will adopt a sensitive and proactive approach to issues surrounding estimates, invoices, account balances, ground rents, and reserve fund balances.\nCollaboration is key in this role, as you will liaise with colleagues across the Council, external stakeholders, contractors, and even courts and tribunals to achieve successful outcomes in contentious matters. You will represent Hackney Council at County Courts and Tribunals when needed, addressing disputes and breaches of lease terms.\nIn addition to handling enquiries and disputes, you will provide administrative support to Homeownership Services. This includes organising resident events, managing the subletting register, and ensuring accurate updates of customer and property details. Your role will also involve preparing reports, issuing standard correspondence, and maintaining accurate records in line with departmental procedures.\nWe’re looking for candidates who have experience in monitoring and achieving targets, resolving customer queries, and demonstrating excellent customer service practices. Strong attention to detail, effective communication skills, and the ability to prioritise and organise workloads are essential. Proficiency in IT, particularly with Microsoft and Google applications, is required.\nThere is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.\nIf you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.\nFor further information about this opportunity and the service please visit <a href=\"https://www.jobsgopublic.com/jobs/search/d6fa0690-fee7-4fa3-9086-a8a7451ab2ba#sign-in-required\" target=\"_blank\">here</a>\nThe recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.\nWhen applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. \nWe will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.\nThis application process replaces a supporting statement.\nClosing date for applications: 19 November 2024 (22:59)\nInterview date: TBC\nWe are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.\nHackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.\nThe Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:<a href=\"mailto:hackneyworks@hackney.gov.uk\">hackneyworks@hackney.gov.uk</a>\nDisclaimers apply, for full details see: <a href=\"https://hackney.gov.uk/email-disclaimer\" target=\"_blank\">https://hackney.gov.uk/email-disclaimer</a>","shortDescription":"","salaryDescription":"£37,575 - £38,769","publishDate":"2024-10-29T00:00:00.000Z","expirationDate":"2024-11-19T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8c68ec59-9bbc-435b-9a7d-1cc114d27b3a.jpg","score":1,"featured":false,"enhanced":false},{"id":"9a3f98c3-0bb7-4f0d-9ee5-5083a2b29329","title":"Neighbourhood Housing Lead","employer":"London and Quadrant Housing Trust","department":"","location":"Garratt Lane","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Neighbourhood Housing Lead - Lambeth - 6210</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n \n \n \n\n\n\n\nJob Title\n\n\nNeighbourhood Housing Lead – London Southwest\n\n\n\n\nContract Type\n\n\nPermanent\n\n\n\n\nHours\n\n\nFull time\n\n\n\n\nPersona\n\n\nAgile 20-40% Office attendance required\n\n\n\n\nReporting Office\n\n\nGarratt Lane SW18\n\n\n\n Patch Location\nLambeth\n\n\n\nSalary\n\n\n£34,904 Plus £1300 essential car user allowance (providing criteria is met)\n\n\n\n\nClosing date for completed applications\n\n\n8th November 2024\n\n\n\n\n \n \nInterviews will be held at our in person at our Garratt Lane Office on a date yet to be confirmed\n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated\n \n<a title=\"Role Profile - Neighbourhood Housing Lead.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZgo7CcjB4H8T2fdChB+H2/JtboBf+GqaI+EQywfmqaDBmcfc77+fTi0TbNz7TGYDFC\">Role Profile - Neighbourhood Housing Lead.docx</a> Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.\n \nWhy choose L&Q?\n \n<ul>\n<li>We offer a competitive annual salary and staff benefits package.</li>\n<li>Strong family-friendly policies </li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women</li>\n</ul>\n \nAs the Neighbourhood Housing Lead, you’ll be responsible for the following:\n<ul>\n<li>Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li>\n<li>You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.</li>\n<li>You’ll be the primary relationship holder with <a>the residents living in homes on your patch</a>. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.</li>\n</ul>\nThe successful candidate should:\n<ul>\n<li>You should be good at building relationships with people and be able to communicate well with colleagues and residents.</li>\n<li>You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.</li>\n<li>You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li>\n<li>You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li>\n<li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li>\n<li>Have experience of delivering housing management services</li>\n<li>Be able to drive and have access to a car for work</li>\n</ul>\nOur customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department\nIf you are interested in this role and have the experience required, then apply without delay!\n \nWe are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. \n \n*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.\n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \nOur commitments:\nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\n \nFor the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. \n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.\n \nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n</div>","shortDescription":"","salaryDescription":"£34,904 plus ECU if eligible. 28 days holiday, bank holidays and other company benefits","publishDate":"2024-10-28T14:46:00.000Z","expirationDate":"2024-11-08T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/d6af6b0b-cb8d-4de6-8d3b-273d70f73bde.jpg","score":1,"featured":false,"enhanced":false},{"id":"6dad5123-5681-40e1-afb4-dfe5c1d540e7","title":"Quality Inspector","employer":"London and Quadrant Housing Trust","department":"","location":"Manchester","locationType":2,"description":"<div class=\"col-12 ats-normal-font pb-3\">\nTitle: Quality Inspector – North West Contract type: Permanent Hours: Full time Location: Sale Point, Greater Manchester with travel to sites* Persona: Agile, Office based 20-40% Salary: £37,280 - £45,640 pa plus a car allowance of £5,500 (ECU)**\nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.\n<a title=\"Role Profile - Quality Inspector.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALLZoT83UOL+t5s5fnJ1LT+DUEzs+SsBorgbOaRaxOemt+w6i128D6YuDRao7r4SpM1KVtgeSWGUFRH7jTpBnjd\">Role Profile - Quality Inspector.docx</a> \n \nWe are looking for an experienced Inspector to join our passionate Customer & Quality team. This role is integral to L&Q's reputation and is key for ensuring customer satisfaction. As Quality Inspector is responsible for ensuring the quality of new homes, with a focus on function, building form and building construction. It's your role to ensure the quality of new homes delivered to customers meets the L&Q Quality Standard and any issues raised by the customer upon moving into their new homes are handled correctly and resolved promptly. \nIn this role you will monitor quality of work on site and ensure the homes delivered to customers are fully completed prior to occupation. You will work closely with the client Project Managers, the Asset Management and maintenance surveyors, together with the technical administrative team to ensure that L&Q achieve 100% client satisfaction with the new homes and systems constructed. You will make a real difference providing an effective, efficient and responsive quality inspection process to support L&Q's objective of achieving Customer Satisfaction Excellence.\nWe are looking for someone with knowledge in the construction of new buildings, on large scale estates and regeneration schemes incorporating sustainable construction elements. You will require the experience and knowledge to review the progress of all elements of contracts with contractors’ design responsibility. You will require a sound understanding of construction process including trades and materials.\nIn addition to the above, you also will have the ability to identify and resolve multiple issues to ensure the highest level of contract compliance. You will be familiar with all the relevant drawings and written instructions, checking them and using them as a reference when inspecting the work. An attention to detail when checking work and materials is essential.\nYou will need to be computer literate and be able input and retrieve data from computer management systems. This appointment will require a combination of both site and office based activity.\nPart of this role will entail meeting customers in their new home, which will require on occasions that you are able to work in the evening or on a Saturday. You will need a full driving licence and have access to a vehicle on a daily basis as this role requires the post holder to be mobile (travelling to various sites).\nIt is essential that you are a first class communicator with experience of dealing face to face with customers and the issues they raise, ensuring they fully understand the solutions available. You will be able to liaise effectively with contractors, specialist sub-contractors, residents, and our own technical and housing management staff.\nIf you are interested in this role and have the experience required, then apply today! \n \nWhy choose L&Q?\nWe offer a competitive annual salary and staff benefits package.\n<ul>\n<li>Strong family-friendly policies </li>\n<li>Hybrid working Model</li>\n<li>Committed Learning & Development </li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 5% </li>\n<li>Westfield Health cash plan</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2022 </li>\n<li>Best Workplaces for Women – ranked 23 in the UK</li>\n</ul>\n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \n*We are a multi-site organisation, so some roles may require occasional travel between offices.\n** This role is entitled to an essential car user (ECU) allowance. For the allowance to be paid, you will need to hold a full driving licence and have access to a vehicle that is insured for Business Use. ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. \n \nAbout L&Q:\nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London, the Southeast and the North West.\nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\nOur commitments:\nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. \nWe are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you are interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it is feasible then we will make it happen.\nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\nWe expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\n</div>","shortDescription":"","salaryDescription":"£37,280 - £45,640 plus ECU car allowance of £5,500 plus company benefits of 28 days holiday with additional bank holidays - pension scheme, life assurance, health cash plan and more","publishDate":"2024-10-25T15:37:00.000Z","expirationDate":"2024-11-10T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/3ed8bdae-7b79-48d1-9f06-e9f742793603.jpg","score":1,"featured":false,"enhanced":false},{"id":"702fe01b-4225-48f5-a1b7-e082098dc50b","title":"Head of IT Transformation","employer":"Social Interest Group","department":"","location":"1 Waterloo Gardens, London","locationType":3,"description":"ABOUT THE ROLE\nOur IT team is growing and we have an exciting new role for a Head of IT Transformation to join our organisation to lead on and deliver our IT and data strategy! You will drive the transformation of our IT infrastructure, systems, and processes to support the delivery of Social Interest Group's (SIG) strategic objectives! \nThis role will oversee the effective utilisation of data and analytics to support informed decision-making and business insights, focusing on ensuring our systems are working efficiently and collecting accurate data from different sources, and that these findings are readable for different audiences. You will oversee the organisation’s technological evolution to modernise the IT landscape and safely embed AI and automations; enhancing agility, scalability, and resilience to optimise impact and value for money. The role will be the organisational lead on cyber-security; monitoring and evaluating our processes and policies to ensure they align with industry best practice and relevant accreditations. They will also commission and contract manage support services delivered by specialist third parties.\nShift Pattern: 37.5 hours per week, Monday to Friday between 09:00 - 17:00 This role will require a minimum of two days a week in our central office which is based within a 10 minute walk from Highbury and Islington station, regular travel to our services around London, Brighton, Luton, Bedford, Kent, Liverpool, and Nottingham (and any additional locations) will be required, as well as attendance at external forums and events. You may also be required to take part in our out of hours on call duty for managers.\nABOUT YOU\nWe recognise that everyone’s journey is unique and that all lived experience is valuable. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. Whatever your background, we’re looking for people with a passion for using their skills and experience to support others towards a happier, healthier future. We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.\nWe are looking for a leader and an innovator, someone who can think strategically, and has a proven track record of driving transformative change and innovation, ideally within a complex organisational environment. You will have a deep understanding of both technology and business dynamics, with the ability to develop and execute comprehensive IT transformation strategies that align closely with organisational objectives. We are looking for someone who can thrive in a dynamic, fast paced environment, where you can leverage your exceptional leadership and collaboration skills to inspire cross-functional teams and drive collective success!\nWhat are we looking for?\n<ul>\n<li>Proven track record of successful leadership and execution of IT transformation initiatives, ideally in complex organisational environments</li>\n<li>Demonstrable experience in collating, reporting, and data analysis. Ability to share information with various decision makers and leadership teams</li>\n<li>IT Proficiency at advanced level, ability to navigate and learn new software’s with ease and able to communicate change</li>\n<li>A good understanding of IT infrastructure, systems, and emerging technologies, along with the ability to evaluate, develop and execute comprehensive IT transformation strategies aligned with organisational growth goals and industry best standards</li>\n<li>Knowledge and usability of Customer Relationship Management (CRM) and other IT infrastructure systems</li>\n<li>Familiarity with business intelligence tools and techniques to leverage data analytics and generate actionable insights that inform strategic decision making</li>\n<li>Ability to lead by example, and demonstrate leadership skills which inspire and motivate cross-functional teams, foster collaboration, and drive organisational change</li>\n<li>Ability to demonstrate a good level of contract management, contract negotiation and strategic partnership development</li>\n<li>Ability to navigate and lead organisational change, managing resistance and fostering a culture of innovation and continuous improvement</li>\n</ul>\nWhat would we like, but not essential?\n<ul>\n<li>Experience in IT strategy development, enterprise architecture, and project management, with a deep understanding of both technical and business considerations</li>\n<li>Ability to translate and present technical knowledge and information to non-technical teams</li>\n</ul>\nWhat we offer\n<ul>\n<li>25 days annual leave, increasing with the length of service</li>\n<li>Training and Development, including access to courses, upskilling, and progression plans</li>\n<li>Employee Assistance Programme, including counselling</li>\n<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing</li>\n<li>Eligibility to register with Blue Light Discount Card</li>\n<li>Life Assurance Scheme</li>\n<li>Cycle-to-work scheme</li>\n<li>Annual Staff Awards</li>\n</ul>\nPlease refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.\nABOUT US\nSocial Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.\nSIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.\nWant to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: <a href=\"https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be\">Theory of Change</a>\nFurther details can be found on our website here: <a href=\"https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk\">Theory of Change - Social Interest Group - Social Interest Group</a>. \nADDITIONAL INFORMATION\nPlease note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.\nAdditional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our <a href=\"https://socialinterestgroup.org.uk/\">website</a>.\nFor Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email <a href=\"mailto:recruitment@socialinterestgroup.org.uk\">recruitment@socialinterestgroup.org.uk</a> or call us on <a href=\"tel:02036689270\">020 3668 9270</a>\nPlease note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. \nUnfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.","shortDescription":"","salaryDescription":"£52,000","publishDate":"2024-10-25T15:27:00.000Z","expirationDate":"2024-11-07T16:27:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/5280312c-c32c-437a-ab0c-5d0e71ffcdae.jpg","score":1,"featured":false,"enhanced":false},{"id":"c1c00a90-1f98-4dad-bc7a-b16f448cc3d1","title":"Neighbourhood Housing Lead - Waltham Forest","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Neighbourhood Housing Lead - Waltham Forest - 6208</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n \n \n<div>\n\n\n\n\nJob Title\n\n\nNeighbourhood Housing Lead\n\n\n\n\nContract Type\n\n\nPermanent\n\n\n\n\nHours\n\n\nFull time\n\n\n\n\nPersona\n\n\nAgile 20-40% office attendance required\n\n\n\n\nReporting Office\n\n\nWest Ham Lane, Stratford\n\n\n\n\nPatch Location\n\n\nWaltham Forest\n\n\n\n\nSalary\n\n\n£34,904 (plus ECU* if policy requirements are met)\n\n\n\n\nClosing date for completed applications\n\n\n8th November 2024\n\n\n\n\n</div>\n \n \nInterviews will be held in person at our West Ham Lane Office on a date to be confirmed. \n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated\n \n \n<a title=\"Role Profile - Neighbourhood Housing Lead.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZgO3RkIBDPkYUpfpGH8q2qP3HWpII3MeaixJ2ymwZ3P8HRhSmnYMFuUGm3ouKi4Hkx\">Role Profile - Neighbourhood Housing Lead.docx</a> Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.\n \nWhy choose L&Q?\n \nWe offer a competitive annual salary and staff benefits package.\n \n<ul>\n<li>Strong family-friendly policies </li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women </li>\n</ul>\n \nAs the Neighbourhood Housing Lead, you’ll be responsible for the following:\n<ul>\n<li>Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li>\n<li>You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.</li>\n<li>You’ll be the primary relationship holder with <a>the residents living in homes on your patch</a>. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.</li>\n</ul>\nThe successful candidate should:\n<ul>\n<li>You should be good at building relationships with people and be able to communicate well with colleagues and residents.</li>\n<li>You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.</li>\n<li>You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li>\n<li>You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li>\n<li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li>\n<li>Have previous experience </li>\n<li>Be able to drive and have access to a car for work</li>\n</ul>\n \nOur customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department\nIf you are interested in this role and have the experience required, then apply without delay!\n \nWe are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. \n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \nOur commitments:\n \nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\n \nFor the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. \n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\n \nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.\n \nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n \n</div>","shortDescription":"","salaryDescription":"£34,904 plus ECU (if requirements met), plus company benefits of 28 days holiday with additional bank holidays - pension scheme, life assurance, health cash plan and more","publishDate":"2024-10-25T15:22:00.000Z","expirationDate":"2024-11-08T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/057941c3-c61a-4f8d-ae53-7ae2aba2defd.jpg","score":1,"featured":false,"enhanced":false},{"id":"a3d738a4-af27-4207-ba12-4694d9d6a3fb","title":"Resolution Team Leader","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Resolution Team Leader - Housing Management - 6207</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n \n \n\n\n\n\nTitle\n\n\nResolution Team Leader\n\n\n\n\nContract Type\n\n\nPermanent \n\n\n\n Hours\nFull Time\n\n\n\nLocation\n\n\nStratford, London, E15 4PH\n\n\n\n\nPersona\n\n\nAgile - 20-40% office attendance required.\n\n\n\n\nSalary\n\n\n£39,465 - £43,519 per annum\n\n\n\n\nClosing date for completed applications\n\n\n8th November 2024 - 23:00\n\n\n\n\n \nInterviews will be held on a date to be confirmed via Microsoft Teams\n \n<a title=\"Role Profile - Resolutions Team Leader - Housing Management.pdf\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALLZoT83UOL+t5s5fnJ1LT+NBSF4v+DQ73sblKNu2ZV9zj3cEmhVVC+pltJqiAeZayBzSLP22qXinoUbuP+dGt8\">Role Profile - Resolutions Team Leader - Housing Management.pdf</a>\n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.\n \nWe have an exciting opportunity for a Resolution Team Leader to join our Housing Quality Assurance complaint team. The Resolution Team Leader will manage and develop a team of Complaint Resolution Officers who are responsible for handling all Housing management-related complaints.\nWhy choose L&Q?\n \nWe offer a competitive annual salary and staff benefits package.\n \n<ul>\n<li>Strong family-friendly policies </li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women</li>\n</ul>\n \nYou will be expected to act as the Subject Matter Expert on complaints for Housing Management therefore a detailed understanding and ability to put the Housing Ombudsman's complaint Handling Code and our Standard Operating Processes into practice is essential.\n \nTo succeed in this role, you must be exceptionally customer-focused with experience of leading a successful, high-performing team. You will be experienced in exceeding targets and thrive under pressure in a fast-paced environment. You will need to have strong influencing skills and be an effective communicator to inspire and motivate your team to achieve targets.\n \nThe ideal candidate will be responsible to ensure compliance with policies, procedures, and regulatory requirements while fostering a culture of learning and continuous improvement in complaint handling.\n \nAs a Resolution Team Leader, you will role model the L&Q Values and Behaviours within the team and promote the value of complaints within the organisation, using insights from complaints to learn lessons and drive toward service improvement and customer service excellence.\n \nSupporting the Resolution Team Manager as an escalation point for complaints in Housing Management and act as the lead in ensuring the resolution of complex issues\n \nThis role will see you balance fifty percent of your time spent providing essential leadership to your team and twenty percent allocating the team's day-to-day activities to ensure they deliver team and individual targets in compliance with the Housing Ombudsman Complaint Handling Code.\n \nIf you are interested in this role and have the experience required, then apply without delay!\n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \n<h4>Our commitments</h4>\n \nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.\n \nWe are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.\n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.\nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.\n \nIn response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. \n \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n</div>","shortDescription":"","salaryDescription":"Salary £39,465 - £43,519 per annum, plus company benefits of 28 days holiday with additional bank holidays - pension scheme, life assurance, health cash plan and more","publishDate":"2024-10-25T15:17:00.000Z","expirationDate":"2024-11-08T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/f9926893-b3bc-4bba-ac8e-6da4ec13d0c4.jpg","score":1,"featured":false,"enhanced":false},{"id":"3b184988-0739-4287-bf8c-b2b575e78abc","title":"Commercial Waste Officer","employer":"London Borough of Newham","department":"","location":"Greater London","locationType":3,"description":"Commercial Waste Officer £37,443 - £39,264 per annum We are looking for a Commercial Waste Officer to join our team. You will be a motivated person with commercial waste experience to help retain and obtain new commercial waste customers within the London Borough of Newham. You will be able to advise business owners of their responsibilities in relation to storage and disposal of commercial waste and recycling and obtain new business where possible in accordance with the current waste legislation and current pricing schedule. You will be responsible for achieving revenue objectives through customer retention, and you will liaise with existing and new customers to provide advice and services where required. The main focus of the post is to provide a high level of customer service to our commercial customers, face to face, on the phone and in writing. The work is varied; and as part of a small but busy team you will be responsible for meeting KPI’s and revenue targets set by the council. For an informal discussion or to find out more please call Nathan Anwyl 07552102650 or Nathan.Anwyl@@newham.gov.uk. https://www.newham.gov.uk/downloads/file/7971/commercial-waste-officer-jd Closing date; 14th November 2024 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.\n\n <img src=\"https://ars2.equest.com/?response_id=08892892c09eb760903b71a07eba6501&view\" alt=\" \" width=\"1\" height=\"1\">","shortDescription":"","salaryDescription":"£35,000 - £39,999","publishDate":"2024-10-24T15:40:04.000Z","expirationDate":"2024-11-14T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/d5d933a8-4e1e-43af-929f-846e23d84916.JPG","score":1,"featured":false,"enhanced":false},{"id":"4e6dd6ba-4dd5-4f1e-aed3-d34f9cfd7872","title":"Car Park Supervisor","employer":"Liverpool City Council","department":"","location":"Kings Dock Car Park, Monarch's Quay,","locationType":3,"description":"A bit about us:\nLiverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. \nWorking at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. \nWe are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone! \nThe role: \nThe Parking Services team within Liverpool City Council’s Neighbourhoods and Housing directorate is growing and we are currently looking to recruit a small number of Car Park Supervisors to join us at this exciting time!\nThe Car Park Supervisor role involves administering an efficient and effective delivery of parking enforcement and other parking service provisions for all designated parking areas. The Car Park Supervisor oversees the work of the Car Park Attendants and reports to the Car Park and Customer Manager on all activities, including reports, incidents, grievances, training, staff levels and recruitment. Maintaining effective working relationships with suppliers and contractors and ensuring all forms of correspondence are compliant with statutory guidelines and GDPR are both key to this role. \nThe role involves working outdoors in all weather conditions, manual handling and patrolling on foot for extended periods. It also involves working shifts and you will receive shift allowance and weekend enhancements as determined by your rota. We work various shifts from 6:00am-2:00pm, 10:30am-6:30pm, 2:00pm-10:00pm and 10:00pm-6:00am. \nWe are looking for candidates who have high standards of customer care, excellent communication skills and the ability to establish and maintain positive relationships with stakeholders. If this sounds like you, we welcome you to apply!\nPlease download the job description and person specification (at the bottom of this page) to learn more about the role. Please note that you must meet all essential criteria in the person specification in order to be shortlisted.\nOur offer to you:\n<ul>\n<li>35 hour working week </li>\n<li>\nAt least 30 days holiday rising to 35 after 5 years service – plus bank holidays (where applicable) and the option to purchase further days</li>\n<li>\nPart of the Local Government Pension scheme – option to join the AVC scheme</li>\n<li>\nProgression – opportunities and training through a wide range of high quality learning</li>\n<li>\nHealth and Wellbeing offer including employee assistance programme</li>\n<li>Cycle to Work and Travel Pass Schemes </li>\n<li>\nDrive Time – a salary sacrifice car lease scheme</li>\n<li>\nFamily friendly policies with enhanced leave </li>\n<li>Discounted gym memberships </li>\n<li>Employee Volunteering Scheme </li>\n<li>Medicash</li>\n</ul>\nNext steps:\nClosing date: Thursday 21st November 2024\nIf you would like to talk to a member of the team about the role, please contact Danielle Finlay, Parking Operations Manager, via <a href=\"mailto:danielle.finlay@liverpool.gov.uk\">danielle.finlay@liverpool.gov.uk</a> or 07394 844006.\nLiverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. \nIf you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk\nAlthough we advertise on Jobs Go Public and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.\nWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.","shortDescription":"","salaryDescription":"£38,223 - £43,421 (plus shift allowance and weekend enhancements)","publishDate":"2024-10-24T14:31:00.000Z","expirationDate":"2024-11-21T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c5c445f0-8a84-4735-8232-a41bb2581687.png","score":1,"featured":false,"enhanced":false},{"id":"a9207eef-e714-48cf-b452-24604222bd64","title":"Digital Infrastructure Manager","employer":"Wirral Metropolitan Borough Council","department":"","location":"Wirral, Mallory, 2 Alice Ker Square","locationType":2,"description":"There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.\nDigital Infrastructure Manager\nAbout the Role:\nWirral Council is undergoing a digital transformation, and we're seeking a passionate Digital Infrastructure Manager to join our dynamic Digital, Data, and Technology (DDaT) service. You'll play a pivotal role in managing the Platform and Network teams, overseeing the exciting migration from on-premises infrastructure to a modern cloud environment.\nYou will be responsible for:\nLeading the Design and Implementation: You'll be at the forefront, architecting and implementing a robust and scalable infrastructure solution within the cloud. Drive Operational Excellence: You'll ensure a highly reliable IT infrastructure, freeing up staff to deliver excellent service experiences. Enhancing Security, Scalability and Efficiency: Developing and implementing strategies to optimize our infrastructure for security, scalability, and cost-effectiveness.\nAbout the candidate: \nWe're looking for a highly motivated individual with a good understanding of both on-premises and cloud infrastructure. You'll possess a strong technical background in areas like: Network and Server Management: Expertise in WAN & LAN technologies, including 802.1x. Cloud Infrastructure: A solid understanding of cloud platforms (e.g., Azure). Leadership: The ability to motivate and lead high-performing teams is crucial.\nWhy Wirral Council?\nThis is a unique opportunity to be part of a forward-thinking organization driving significant change. You'll work in a collaborative environment with a talented team, shaping the future of Wirral Council's digital landscape.\nFor more information or an informal discussion regarding this vacancy, please contact Peter Moulton on email <a href=\"mailto:petermoulton@wirral.gov.uk\">petermoulton@wirral.gov.uk</a>\nInterviews to be held week commencing 25th November 2024.\nIf your skills, knowledge, or experience looks a little different from what we have identified and you think you can bring value to the role, we'd love to learn more about you - as subject to the skills, knowledge, or experience levels within the candidate pool we may explore a traineeship for this role.\nIf you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on <a href=\"mailto:info@involvenorthwest.org.uk\">info@involvenorthwest.org.uk</a> or contact 0151 644 4500 or 0151 652 4349.\nIf you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing <a href=\"mailto:recruitment@wirral.gov.uk\">recruitment@wirral.gov.uk</a>\nWorking at Wirral\nYou’ll also want to know what it’s like to work here so, as a start:\nOur values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things, and behave.\nWe believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing, and investing in our people.\nWe have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.\nWe have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.\nEach voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.\nWe want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact <a href=\"mailto:recruitment@wirral.gov.uk\">recruitment@wirral.gov.uk</a>\nPlease note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.\nIt is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.\nApplications will be accepted until midnight on the closing date.\nWe reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.\nApplications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.\nAll applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.\nThe job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.\nWe do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.","shortDescription":"","salaryDescription":"£58,273 - £61,281 plus benefits.","publishDate":"2024-10-24T14:15:00.000Z","expirationDate":"2024-11-10T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c152193a-2076-4cbd-98e9-df9ff970cde7.jpg","score":1,"featured":false,"enhanced":false},{"id":"123ee7ed-3f03-4421-8855-66cee72183c0","title":"Solutions Architect","employer":"Wirral Metropolitan Borough Council","department":"","location":"Wirral, Mallory, 2 Alice Ker Square","locationType":2,"description":"There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.\nSolution Architect x 2\nAbout the Role:\nWirral Council is embarking on an ambitious customer centric, data driven, digital transformation journey. This is an exciting time to join a forward thinking, digitally focussed Council. To drive this transformation, Wirral Council is seeking two Solution Architects to provide architectural services across the Council.\nThe role will support the development, maintenance and performance of the architectural vision and ensure solutions are designed to meet service areas and the Councils strategic requirements and will be pivotal in achieving integration across systems as well as driving cloud adoption.\nAbout the candidate: \nYou will have a passion to make a difference and have the ability to see opportunities for improvement through the use of Digital and Data, and to design and implement solutions. You will be able to work independently as well as communicating at all levels across the organisation, inspiring and building enthusiasm in the digital space.\nYou will have experience working in complex organisations, and a detailed knowledge of solution architecture and its applications.\nExperience with conducting architectural assessments and creating roadmaps, including technology gap assessments, cloud transition approaches, patterns for introduction of disruptive technologies into legacy estates and architectural governance in large organisations would be an advantage.\nWe would like to hear from you if you have strong experience along with a background in digital and data solutions championing the service and bringing along others during our transformation to be better.\nFor more information or an informal discussion regarding this vacancy, please contact Victoria Chapman on email <a href=\"mailto:victoriachapman@wirral.gov.uk\">victoriachapman@wirral.gov.uk</a>\nInterviews to be held week commencing 25th November 2024.\nIf your skills, knowledge or experience looks a little different from what we have identified and you think you can bring value to the role, we'd love to learn more about you - as subject to the skills, knowledge or experience levels within the candidate pool we may explore a traineeship for this role.\nIf you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on <a href=\"mailto:info@involvenorthwest.org.uk\">info@involvenorthwest.org.uk</a> or contact 0151 644 4500 or 0151 652 4349.\nIf you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing <a href=\"mailto:recruitment@wirral.gov.uk\">recruitment@wirral.gov.uk</a>\nWorking at Wirral\nYou’ll also want to know what it’s like to work here so, as a start:\nOur values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things, and behave.\nWe believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing, and investing in our people.\nWe have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.\nWe have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.\nEach voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.\nWe want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact <a href=\"mailto:recruitment@wirral.gov.uk\">recruitment@wirral.gov.uk</a>\nPlease note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.\nIt is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.\nApplications will be accepted until midnight on the closing date.\nWe reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.\nApplications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.\nAll applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.\nThe job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.\nWe do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.\n ","shortDescription":"","salaryDescription":"£54,231 - £57,233 plus benefits.","publishDate":"2024-10-24T13:54:00.000Z","expirationDate":"2024-11-10T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/f5b04882-d236-47a7-875f-8a6f34e7b08f.jpg","score":1,"featured":false,"enhanced":false},{"id":"b7f2b645-04ae-4231-8a06-38b287ec33ab","title":"Regional Service Charge Manager","employer":"Peabody","department":"","location":"South East London","locationType":3,"description":"The vacancy Your typical day could start with meetings with other areas of the business to drive forward plans to improve the service charge experience for our customers. Then you might meet with you team to discuss progress on day to day tasks such as resident enquiries and cost reconciliation, before providing expert advice to colleagues to ensure service charges are accurate and transparent. As a Regional Service Charge Manager you'll be responsible for setting, reviewing and issuing service charge accounts for social tenants, homeowners and commercial customers for your region. You will ensure your team delivers accurate and transparent charges with full recovery of eligible costs for each tenure type. You will be a resident focused individual with the ability to promote successful relationships with internal colleagues and our residents and service users within your region. You're a natural leader who is outcome focused. You'll enjoy managing teams to get the very best out of them and you're first rate at driving strong team performance to enable you to foster a culture of continual learning whilst putting the residents in your region at the heart of the service. You'll need to be in the office for two days per week and the remaining time you'll be able to work remotely. Your role covers all aspects of Service Charge management within your region from overseeing the preparation of the service charge budgets, working collaboratively with stakeholders across the business to ensure accuracy of data and ensuring charges are set in accordance with leases and tenancy agreements. If you're passionate in shaping service delivery and thrive in motivating teams through times of change, we want to hear from you. To be successful in this role, you're:<ul> <li>Experienced in leadership and management of service charges in a large /complex social housing environment</li> <li>Able to develop effective collaborative relationships with key stakeholder groups</li> <li>Passionate about delivering a customer focused approach to service delivery</li>\n</ul>Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays </li> <li>\ntwo additional paid volunteering days each year </li> <li>\nflexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul>Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Victoria at victoria.wilson1@peabody.org.uk We may close this advert before the advertised closing date, depending on the number of applications received. Interviews will be taking place week commencing 11th November 2024 PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.","shortDescription":"","salaryDescription":"circa £68,000","publishDate":"2024-10-24T10:24:37.000Z","expirationDate":"2024-11-02T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/aa8528f3-a4f2-4f06-a042-135abcd12c46.png","score":1,"featured":false,"enhanced":false},{"id":"f97c32fd-0cdf-4269-97c5-ee3e2e06a62c","title":"Senior Information Officer","employer":"Liverpool City Council","department":"","location":"Cunard Building, Water Street, Liverpool L3 1AH","locationType":2,"description":"A bit about us: \nLiverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. \nWorking at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. \nWe are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone! \nThe Role: \nAn integral part of the team, this permanent post will support the City Council’s information governance service including support to officers of the Council to deliver a high quality and effective service which meets all statutory requirements and best practice and provide guidance on the relevant law. \n<ul>\n<li>Provide advice in respect of the City Council’s Information Governance arrangements including compliance with the Data Protection Act 2018, Freedom of Information Act 2000, Environment Information Regulations 2004 requests and Regulation of Investigatory Powers Act 2000</li>\n<li>Respond to information requests from receipt to completion largely autonomously and in accordance with all statutory obligations, codes of practice and guidance thereby minimising the reputational risk of noncompliance</li>\n<li>Advise in the provision of information and guidance in relation to retention process and compliances with individual rights of access.</li>\n<li>Advise third party organisations through the provision of technical guidance as required by the contractual commitments of the Information Governance Service </li>\n</ul>\nExperienced in the understanding of, and practical experience of applying the Data Protection Act, UK General Data Protection Regulation, the Freedom of Information Act, and other related legislation, standards and codes of practice, the Senior Information Officer will have: \n<ul>\n<li>Sound knowledge of records management and information governance requirements and procedures within the public sector including an understanding of how Information Governance relates to ICT systems</li>\n<li>Experience of developing Information Governance policies, procedures, and guidance</li>\n<li>Experience of conducting and assessing Data Privacy Impact Assessments and using the learning from Data Breaches to improve Data Protection Compliance </li>\n</ul>\nOur offer to you:\n<ul>\n<li>35 hour working week with hybrid working model</li>\n<li>\nAt least 31 days holiday rising to 35 after 5 years service.- option to purchase further days. Plus 8 Bank Holidays.</li>\n<li>\nAgile working - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception.</li>\n<li>\nPart of the Local Government Pension scheme – option to join the AVC scheme</li>\n<li>\nProgression - opportunities and training through a wide range of high quality learning</li>\n<li>\nHealth and Wellbeing - offer including Employee assistance programme</li>\n<li>Cycle to Work and Travel Pass Schemes </li>\n<li>\nDrive Time – a salary sacrifice car lease scheme</li>\n<li>\nFamily friendly policies with enhanced leave </li>\n<li>Discounted Gym Memberships </li>\n<li>Employee Volunteering Scheme </li>\n<li>Medicash </li>\n</ul>\nClosing Date is: Monday 11th November 2024.\nIf you would like to talk to a member of the team about the role or have an informal discussion, please contact Paul Mountford at paul.mountford@liverpool.gov.uk. \nLiverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. \nIf you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk \nAlthough we advertise on Jobs go public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad. \nWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.","shortDescription":"","salaryDescription":"£38,223 - £43,421 per annum","publishDate":"2024-10-23T13:14:00.000Z","expirationDate":"2024-11-11T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8f8cfd34-7d33-4a4b-84c3-6c0aa2d67c37.png","score":1,"featured":false,"enhanced":false}],"totalResults":54,"page":1,"pageSize":20,"facets":{"WorkingPatterns":{"1":45,"2":12,"3":5,"4":5,"5":3,"6":5,"7":11,"8":2},"EmployerType":{"charity/voluntary":2,"education":1,"local government":37,"other":2,"social housing":12},"ContractType":{"1":42,"2":5,"3":2,"4":1,"5":4},"PublishDate":{"1":8,"2":10,"3":25,"4":43,"5":54},"LocationType":{"1":1,"2":23,"3":30},"JobTypes":{"administration":15,"asset management":1,"building control":1,"business intelligence":6,"caretaking":3,"catering":2,"childcare":1,"communications":2,"community":7,"customer service":54,"education":5,"engineering":1,"environmental":3,"finance":4,"health and safety":5,"horticulture":3,"housing":9,"hr":2,"it support":18,"legal":2,"libraries":1,"maintenance":1,"management":11,"planning":2,"policy":4,"project management":2,"property management":4,"secretarial":1,"social care":9,"social work":4,"teaching":2,"technician":1,"tourism":6,"transport":12,"voluntary":1,"waste management":2,"youth work":2}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":null,"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1730251279157,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,null,null,null,{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":["Customer Service"],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,null,null,null,{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[\"Customer Service\"],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":[{"value":"Customer Service","slug":"customer-service"}],"dataUpdateCount":1,"dataUpdatedAt":1730251279157,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete","Customer Service"],"queryHash":"[\"jobTypesAutocomplete\",\"Customer Service\"]"}]}

Customer Service job vacancies in the UK

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54
Customer Service job vacancies in the UK

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Care Charging & Monitoring Officer

North Somerset Council

Level 4:- £25,584 - £27,269 per annum, pro rata

Weston-super-Mare (On-Site)

Posted 1 day ago

Customer Resolution Officer - 12 Month Fixed Term - (Maternity Cover)

Origin Housing

£29,586 per annum

Euston, London (Hybrid)

Posted 1 day ago

Casual Platform Duty Officer

Lancaster City Council

£13.26 per hour

The Platform (On-Site)

Posted 1 day ago

Fitness Instructors (Full-time and Casual hours available)

Impulse Leisure

£11.44 - £12.22 an hour. Optional personal training opportunities available upon request.

Thurrock (Essex) - Corringham Leisure Centre , Thurrock (Essex) (On-Site)

Posted 1 day ago

Lead IT Analyst Developer

Peabody

Circa 65,000

South East London (On-Site)

Posted 1 day ago

Technology Adoption & Engagement Co-ordinator

Southern Housing

£45,468

Sittingbourne (On-Site)

Posted 1 day ago

Cloud Application Specialist

Southern Housing

£49,000

Sittingbourne (On-Site)

Posted 1 day ago

Closing in 4 days

Data Quality & Improvement Manager

Southern Housing

£58,000

Farringdon (On-Site)

Posted 1 day ago

Customer Service & Dispute Officer

London Borough of Hackney

£37,575 - £38,769

Hackney (On-Site)

Posted 1 day ago

Neighbourhood Housing Lead

London and Quadrant Housing Trust

£34,904 plus ECU if eligible. 28 days holiday, bank holidays and other company benefits

Garratt Lane (Hybrid)

Posted 2 days ago

Quality Inspector

London and Quadrant Housing Trust

£37,280 - £45,640 plus ECU car allowance of £5,500 plus company benefits of 28 days holiday with additional bank holidays - pension scheme, life assurance, health cash plan and more

Manchester (Hybrid)

Posted 5 days ago

Head of IT Transformation

Social Interest Group

£52,000

1 Waterloo Gardens, London (On-Site)

Posted 5 days ago

Neighbourhood Housing Lead - Waltham Forest

London and Quadrant Housing Trust

£34,904 plus ECU (if requirements met), plus company benefits of 28 days holiday with additional bank holidays - pension scheme, life assurance, health cash plan and more

Stratford (Hybrid)

Posted 5 days ago

Resolution Team Leader

London and Quadrant Housing Trust

Salary £39,465 - £43,519 per annum, plus company benefits of 28 days holiday with additional bank holidays - pension scheme, life assurance, health cash plan and more

Stratford (Hybrid)

Posted 5 days ago

Commercial Waste Officer

London Borough of Newham

£35,000 - £39,999

Greater London (On-Site)

Posted 6 days ago

Car Park Supervisor

Liverpool City Council

£38,223 - £43,421 (plus shift allowance and weekend enhancements)

Kings Dock Car Park, Monarch's Quay, (On-Site)

Posted 6 days ago

Digital Infrastructure Manager

Wirral Metropolitan Borough Council

£58,273 - £61,281 plus benefits.

Wirral, Mallory, 2 Alice Ker Square (Hybrid)

Posted 6 days ago

Solutions Architect

Wirral Metropolitan Borough Council

£54,231 - £57,233 plus benefits.

Wirral, Mallory, 2 Alice Ker Square (Hybrid)

Posted 6 days ago

Closing in 3 days

Regional Service Charge Manager

Peabody

circa £68,000

South East London (On-Site)

Posted 6 days ago

Senior Information Officer

Liverpool City Council

£38,223 - £43,421 per annum

Cunard Building, Water Street, Liverpool L3 1AH (Hybrid)

Posted 7 days ago

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Registered in England & Wales as JGP Resourcing Ltd. Registration no. 07750971 Registered Office: Unit 205, Cervantes House, 5-9 Headstone Road, Harrow, Middlesex, HA1 1PD

54 Customer Service job vacancies in the UK

Job alerts

Get ahead of new opportunities. Save this search to receive email alerts when employers post similar jobs.

Care Charging & Monitoring Officer

Customer Resolution Officer - 12 Month Fixed Term - (Maternity Cover)

Casual Platform Duty Officer

Fitness Instructors (Full-time and Casual hours available)

Lead IT Analyst Developer

Technology Adoption & Engagement Co-ordinator

Cloud Application Specialist

Data Quality & Improvement Manager

Customer Service & Dispute Officer

Neighbourhood Housing Lead

Quality Inspector

Head of IT Transformation

Neighbourhood Housing Lead - Waltham Forest

Resolution Team Leader

Commercial Waste Officer

Car Park Supervisor

Digital Infrastructure Manager

Solutions Architect

Regional Service Charge Manager

Senior Information Officer

54
Customer Service job vacancies in the UK