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Whether by phone, email, web chat, or in writing, you will provide advice and support, aiming for first-time resolution of household enquiries.<br><br>Your role will involve working closely with Residents to ensure they have access to the right services and that their queries and complaints are addressed promptly and professionally.<br><br>Your responsibilities will include handling routine enquiries from leaseholders regarding maintenance, supporting the Neighbourhood Management team in delivering excellent housing and estate management services, and striving to ensure all interactions result in a positive service outcome for Residents. You'll play a vital part in meeting individual and team performance targets, contributing to the overall success of the Contact Centre<strong>. </strong><br><br><strong>Working Hours:</strong> Our Contact Centre operates Monday to Friday, 08.00 to 18.00. You will need to be available to work rotating shifts within this timeframe.<br><br><strong> We have 8 permanent vacancies for this position and one Fixed Term Contract vacancy, all based at our offices in Pitsea, Essex. </strong><br><br>At Peabody, we are committed to supporting your development. You will undergo a comprehensive training programme designed to provide you with all the tools and knowledge required to excel in your role. During this training period, which takes place full-time at our Pitsea office, you will be assessed regularly to ensure you're on track. The successful completion of these assessments is crucial to progressing in the role<br>Please be aware that the training programme is a three-week full-time commitment, running from Monday to Friday, 9.00am to 4.30pm.<br><br>This role offers a fantastic opportunity to grow within a supportive environment and make a real difference in the lives of our Residents.<br><br>If this sounds like the perfect opportunity for you, we'd love to hear from you! 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Contact Centre Advisor

Peabody

Peabody logo

Circa £25,800

Basildon (On-Site)

Posted 8 days ago

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