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Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.\nWe are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.\nAbout our Commitment to Diversity and Inclusion\nWe live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.\nWe work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.\nAs part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.\nOur Benefits\n<a href=\"https://www.hounslow.gov.uk/info/20037/working_for_the_council\" target=\"_blank\">If you join us, you’ll have access to a range of employee benefits. Read more about these here.</a>\nAbout The Role\nThis is an exciting opportunity to join our Homelessness, Independence and Preventative Services which adopts a preventative approach across the housing, health, and social care agendas. With new dynamic leadership at its helm, the Housing Directorate is pursuing a mandate to be the best local housing authority that delivers for its residents.\nIf you want to be a part of our new progressive leadership team, this is a unique opportunity for you as well as us, because we are interested in what you can bring to help us improve and develop our services for our customers. You will need to be energetic, enthusiastic and ready for a new and exciting challenge where every day is different. You will have relevant work-based experience, have a track record of putting service users at the heart of service delivery and want to continue to learn and develop your knowledge and skills.\nAbout The Team You’ll Be Working In \nThis is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.\n1.You directly line manage Service Managers and through them a range of Assistant Service Managers and Advisers covering statutory and non-statutory homelessness and prevention services.\n2.This is a key Head of Service position within the Housing Directorate, leading our Housing Solutions, Independence, and Rough Sleeping Services.\n3.You will be responsible for a service that makes a real difference to the lives of people who are homeless or at risk of losing their homes.\n4.You will work alongside other Heads of Services, reporting to the Assistant Director for Homelessness, Independence and Preventative Services (HIPS) to support and lead aspects of our huge improvement programme.\nAbout You\n1. You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of leading multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation.\n2. You are a dynamic leader driving continuous improvement to a first class, modern and flexible prevention focussed service to a wide range of residents.\n3.You have extensive experience and consistent achievement at a senior management level in an organisation of comparable scope and complexity, working to continuously improve services for vulnerable people.\n4.You are experienced in leading, motivating and managing services with multi-disciplinary teams to achieve consistently high standards and deliver strategic objectives, policies and value for money services through effective service planning.\n5.Your excellent interpersonal skills will mean that you are able to be supportive and motivating as you lead and inspire, empowering your teams and colleagues whilst being clear and firm about performance and service delivery.\n6.You are an expert communicator who has extensive experience of developing excellent relationships with key partners. You take personal responsibility to obtain and maintain trust of a wide range of stakeholders, including residents, internal departments, external agencies, government departments.\n7.You are a critical thinker with innovative and creative problem solving skills that achieve the strategic objectives of the council, while managing and minimising risk across the service and effectively implement a preventative ethos in the areas of housing, health and social care.\n8.You have high personal integrity with a respect for the dignity and confidentiality of others. You will be committed to equal opportunities and understanding how the service needs to adapt to improve accessibility.\n9.You are self-motivated, highly organised and analytical with an attention to detail, able to review budgets, data and identify trends and make appropriate decisions.\n10.It is desirable that you have a degree or equivalent qualifications. You have demonstrable work experience and can evidence continual professional development.\n11.You can travel independently around the Borough to meet other professionals in community settings.\n12. Are you passionate about customer services?\n13.Are you an experienced homelessness professional with an excellent grasp of housing legislation?\n14. Are you looking to working in a forward thinking and progressive housing department?\n15.Are you a visible leader adept at managing high volumes of work involving vulnerable residents.\nIf the points above resonate with you, we would like to hear from you.\nRead more about the work you’ll be doing in the Role Profile\nEssential:\nBasic DBS is required for the role.\nWhen Interviews Will Be Held And Who To Contact:\nThe key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:\nEmail: <a href=\"mailto:Jonathan.Joseph@hounslow.gov.uk\">Jonathan.Joseph@hounslow.gov.uk</a>\nInterviews for this job will be held November 2024. \nClosing date: 15th November 2024\nTo apply, please click “Apply Now”.","shortDescription":"The London Borough of Hounslow is seeking an experienced Head of Service to lead its Housing Solutions, Independence, and Rough Sleeping Services.","salaryDescription":"£68,439 - £81,815 per annum. (HMG1)","publishDate":"2024-10-28T10:43:46.631Z","expirationDate":"2024-11-15T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/ec4ac435-4b0f-41e5-8b52-d07e8520383c.jpg","score":1,"featured":true,"enhanced":true},{"id":"0b9459ce-6769-4376-9aaa-e217a4b68280","title":"Utilities Officer","employer":"Origin Housing","department":"","location":"Euston, London","locationType":2,"description":"Origin – Great homes, positive people and strong communities\nAn inspiring past and a bright future\nA home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.\nFocused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.\nThe role – Utilities Officer (1 year fixed term contract)\nAs Utilities Officer you will work closely with and support the Utilities Manager in delivering a high-quality utilities and council tax management service to our organisation. You will challenge invoices and bills that you do not think are accurate, resolve associated queries and orchestrate the timely and accurate processing of invoices and bills. This is a great opportunity to take ownership of specific projects which support effective utilities management.\nWhat you’ll do\nYou will:\n<ul>\n<li>Develop and maintain site databases for contract management and oversee accounting for Combined Heat and Power plants.</li>\n<li>Act as the main contact for the Utilities team, supporting annual utilities tariff calculations and new development processes.</li>\n<li>Prepare monitoring reports to ensure supplier billing aligns with usage and meter readings, and process payments for utilities and council tax.</li>\n<li>Review consolidated invoices for errors and collaborate with colleagues to ensure uninterrupted utility supplies and resolve issues.</li>\n<li>Respond to queries regarding communal utilities, liaise with suppliers for management information, and monitor utilities and council tax performance.</li>\n<li>Address legacy issues to maximise income, stay updated on utilities legislation, and provide technical advice and training to key stakeholders.</li>\n</ul>\nSkills and experience we'd like you to have\nWe’re looking for someone who:\n \n<ul>\n<li>is able to demonstrate accurate record keeping and reporting including data extract, analysis and the ability to draw conclusions and devise crosschecks</li>\n<li>has experience in a busy environment working to tight deadlines.</li>\n<li>is able to work on own initiative.</li>\n<li>is technically proficient in Microsoft Word and Excel and use of formulas</li>\n<li>is a confident communicator across all channels and have experience of responding to queries. </li>\n<li>has experience of maintaining successful partnerships; working in either a customer-facing and/or supplier-facing role with problem-resolution duties.</li>\n</ul>\n \nOur Values\nOur core values are at the heart of how we work\n<ul>\n<li>Take the lead</li>\n<li>Create energy</li>\n<li>Build trust</li>\n<li>Be generous</li>\n<li>Stay grounded</li>\n<li>Remember the little things</li>\n</ul>\nWe're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.\nOur benefits to you\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>\n<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>\n<li>2 additional ‘giving something back’ volunteer days</li>\n<li>A pension scheme with contributions from 4% - 8% of your salary</li>\n<li>Family leave, compassionate leave and enhanced maternity pay</li>\n<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>\n<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>\n<li>Annual staff conference, team away days and annual team meal allowance</li>\n<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>\n<li>Free employee assistance programme</li>\n<li>Opportunities to join staff network groups</li>\n<li>Refer a friend bonus</li>\n</ul>\nWe’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.\nTell us your story\nWe are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the requirements for the role of Utilities Officer.\nClosing date for applications: 7 November 2024\nInterviews will be held: 14 November 2024\nPlease note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.\n ","shortDescription":"","salaryDescription":"£30,737pa","publishDate":"2024-10-29T15:31:00.000Z","expirationDate":"2024-11-07T15:31:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/53c6629e-7a04-460c-8fdb-fee8b093fc43.png","score":1,"featured":false,"enhanced":false},{"id":"f55f6c78-1a4c-4a70-908a-1e254f39bb1c","title":"Home Ownership Manager","employer":"Origin Housing","department":"","location":"Euston, London","locationType":2,"description":"Origin – Great homes, positive people and strong communities\nAn inspiring past and a bright future\n \nA home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.\nFocused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.\n \nThe role – Home Ownership Manager\nReporting into the Home Ownership Team Manager, this role will manage our portfolio of Homeowners across London and Hertfordshire.\nYou will manage a number of Homeownership functions including, solicitors enquiries, lease extensions and section 20 consultations.\nYou will also be responsible for completing Estate Inspections and troubleshooting any issues that arise across your portfolio.\n \nWhat you’ll do\n<ul>\n<li>You will manage a portfolio of properties across your patch and be responsible for all Homeownership functions. (Lease extensions, solicitors enquiries §ion 20 consultations)</li>\n<li>Completing Estate Walkabouts on a quarterly basis with some of our residents</li>\n<li>Managing Anti-social behaviour</li>\n<li>Be the champion for the customer</li>\n<li>Manage our third party relationships (Managing Agents)</li>\n</ul>\n \nWhat you’ll need\n<ul>\n<li>We’re looking for someone who has previous experience within a similar role</li>\n<li>Solution focused with a can-do attitude</li>\n<li>Ability to multitask and manage conflicting deadlines</li>\n<li>Problem solves</li>\n<li>Committed to providing a good service</li>\n</ul>\nOur Values\nOur core values are at the heart of how we work\n<ul>\n<li>Take the lead</li>\n<li>Create energy</li>\n<li>Build trust</li>\n<li>Be generous</li>\n<li>Stay grounded</li>\n<li>Remember the little things</li>\n</ul>\n \nWe're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.\nOur benefits to you\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>\n<li>Competitive salary of £39,238pa - £44,547pa</li>\n<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>\n<li>2 additional ‘giving something back’ volunteer days</li>\n<li>A pension scheme with contributions from 4% - 8% of your salary</li>\n<li>Family leave, compassionate leave and enhanced maternity pay</li>\n<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>\n<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>\n<li>Annual staff conference, team away days and annual team meal allowance</li>\n<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>\n<li>Free employee assistance programme</li>\n<li>Opportunities to join staff network groups</li>\n<li>Refer a friend bonus</li>\n</ul>\n We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.\n \nTell us your story\nWe are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Home Ownership Manager outlined above.\nClosing date for applications 15 November 2024\n \nPlease note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.","shortDescription":"","salaryDescription":"£39,238pa - £44,547pa","publishDate":"2024-10-29T15:29:00.000Z","expirationDate":"2024-11-15T15:28:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/e334219e-e4c0-4f3f-92c6-49e2c0ba959b.png","score":1,"featured":false,"enhanced":false},{"id":"07a9d78d-7c20-4eb2-af8c-ba6e858ca9bd","title":"Customer Resolution Officer - 12 Month Fixed Term - (Maternity Cover)","employer":"Origin Housing","department":"","location":"Euston, London","locationType":2,"description":"Customer Resolution Officer (12 Month Fixed term Contract)\nOrigin – Great homes, positive people and strong communities\nSalary - £29,586 per annum \n \nAn inspiring past and a bright future\nA home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.\nFocused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.\nThe role – Customer Resolution Officer (12 month fixed term contract)\nAs a Customer Resolution Officer you will be answering telephone calls from residents with new queries every day, a chance to make a difference and help mould the relationship Origin has with the communities we serve.\nYou’ll be Interacting with a range of customers and residents, and finding the right resolution for them and you’ll have opportunities to get involved with community projects as well as internal projects as the Customer Resolution Team interact with internal stakeholders daily.\nWhat you’ll need\nWe’re looking for someone who has\n<ul>\n<li>The ability to give great customer service</li>\n<li>Good verbal and written communication skills</li>\n<li>A hardworking and team player attitude</li>\n<li>Determination to carry tasks through to completion</li>\n</ul>\nFor this particular role you will work as part of a wider team along with our other Customer Resolution Officers and will need to cover a rota that requires you to be in the office 3 days one week and 2 days the following week .\nOur Values\nOur core values are at the heart of how we work\n<ul>\n<li>Take the lead</li>\n<li>Create energy</li>\n<li>Build trust</li>\n<li>Be generous</li>\n<li>Stay grounded</li>\n<li>Remember the little things</li>\n</ul>\nWe're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.\nOur benefits to you\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>\n<li>The salary of £29,586pa</li>\n<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>\n<li>2 additional ‘giving something back’ volunteer days</li>\n<li>A pension scheme with contributions from 4% - 8% of your salary</li>\n<li>Family leave, compassionate leave and enhanced maternity pay</li>\n<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>\n<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>\n<li>Annual staff conference, team away days and annual team meal allowance</li>\n<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>\n<li>Free employee assistance programme</li>\n<li>Opportunities to join staff network groups</li>\n<li>Refer a friend bonus</li>\n</ul>\nWe’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.\nTell us your story\nWe are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description outlined above.\nClosing Date for applications - 10 November 2024 \n ","shortDescription":"","salaryDescription":"£29,586 per annum","publishDate":"2024-10-29T15:26:00.000Z","expirationDate":"2024-11-10T15:22:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/a0f29fc2-8d43-4809-8cb5-dffdcac9bf82.png","score":1,"featured":false,"enhanced":false},{"id":"d09e23e4-934f-4f68-b258-e9ae2a35b935","title":"Building Surveyor (Legal Disrepair)","employer":"Peabody","department":"","location":"Ealing, London","locationType":3,"description":"The vacancy As a Building Surveyor - Legal Disrepair, you'll be the central point of contact for legal disrepair cases in London, bringing a customer-focused approach to property inspections and repairs. Conducting site investigations, you will assess defects, prepare specifications, estimates, and essential technical documentation. You will manage each case from start to finish, ensuring smooth project delivery through regular communication with stakeholders and thorough documentation updates. With a particular focus on overseeing contractors, ensuring all works are completed to a high standard, adhering to contract KPIs and regulatory requirements. You'll actively work alongside our Asset Management team to inform long-term maintenance and investment plans and will be available for out-of-hours support on a rotational basis. When necessary, you will attend court proceedings as an expert witness, supporting Peabody's position in legal matters related to building regulations and property defects. You're an experienced, customer-oriented Building Surveyor, with a solid grounding in building pathology and a particular understanding of social housing environments. Skilled in managing complex caseloads, you are well-versed in the Housing Disrepair Protocol and bring a strong capability in stakeholder management. Your technical proficiency, ability to solve problems, and collaborative approach ensure that cases are handled with efficiency and professionalism. You'll need to be in the office for 1 day per week and the remaining time you'll be able to work remotely. Your role is instrumental in delivering top-tier repairs, maintenance, and property services. Focusing on legal disrepair claims, this role positions you within a regional team, reporting to the Regional Property Services Manager. With the support of disrepair coordinators and case managers, you will work closely with colleagues and stakeholders across Peabody, providing technical expertise and driving operational improvements to ensure a high-quality service experience for our residents. If you're ready to bring your expertise to Peabody and help us deliver a first-class service to our residents, we want to hear from you. To be successful in this role, you'll have:<ul> <li>Degree in Building Surveying or similar technical qualification (HND, HNC) or significant relevant experience for exceptional candidates.</li> <li>Knowledge of Schedule of Rates and measurement methods.</li> <li>Experience managing diverse cases from inception to completion.</li> <li>Strong written and verbal communication skills, including experience preparing reports for senior stakeholders.</li> <li>Proficient in IT, time management, and able to work under pressure.</li> <li>Professional body membership preferred but not essential.</li>\n</ul>Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays </li> <li>\ntwo additional paid volunteering days each year </li> <li>\nflexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul>Are you ready to apply? [Apply Now button] If you have any questions about this role, please email Talent Specialist, Harry at harry.lund@peabody.org.uk We may close this advert before the advertised closing date, depending on the number of applications received. Interviews will be taking place during the week commencing 18th November. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.","shortDescription":"","salaryDescription":"Circa £54000","publishDate":"2024-10-29T05:07:03.000Z","expirationDate":"2024-11-11T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c87ce451-a3a9-4205-ad5e-893dbcf6c2b2.png","score":1,"featured":false,"enhanced":false},{"id":"c570859b-cee0-40b0-88ef-6d04d389a852","title":"Health & Safety Advisor","employer":"Southern Housing","department":"","location":"Farringdon, Croydon, Sittingbourne, Maidstone or Battle","locationType":3,"description":"We're looking for a Health & Safety Advisor with a genuine passion for H&S and training to assist in all aspects of Health and Safety (H & S) compliance across Southern Housing. For this particular role, you can be based out of our Farringdon, Croydon, Sittingbourne or Battle offices. We offer a hybrid working model with a mix of working from home, working from the office and field based (although this may change from time to time depending on training days and site visits). Essential requirements for our Health & Safety Advisor:<ul> <li>Professional qualification in Health and Safety (minimum NEBOSH General Certificate or equivalent)</li> <li>Up to date knowledge of H & S legislation, guidance and best practice</li> <li>Strong communication and influencing skills, and a positive 'can do' attitude</li> <li>Ability to work effectively with colleagues throughout the organisation regardless of seniority or background</li> <li>Valid UK driving licence</li>\n</ul>It would be advantageous if you have previous experience as a Health & Safety advisor and delivered training to colleagues of all levels as a proportion of this role will include delivering training internally. Closing Date: 3rd November 11.59pm Interview Date: w/c 11th November","shortDescription":"","salaryDescription":"£46,305 per annum plus £1,800 ECU","publishDate":"2024-10-29T05:07:00.000Z","expirationDate":"2024-11-03T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c74e08c2-fe82-4d6b-88fc-5366695b4630.jpg","score":1,"featured":false,"enhanced":false},{"id":"28a422c7-63e0-4a01-be44-b33b8c318687","title":" Senior Leasehold Income Officer","employer":"London Borough of Hackney","department":"","location":"Hackney","locationType":3,"description":"Join Our Team as a Senior Leasehold Income Officer\nHackney Council is looking for a dedicated and skilled Senior Leasehold Income Officer to join our Leasehold Income Team. In this pivotal role, you will deputise for the Leasehold Income Manager and take charge of complex arrears and legal cases. Your expertise will help implement effective recovery strategies while overseeing activities aimed at recovering service charges and other debts, including major works, shared ownership, ground rent, and reserve funds.\nYou will play a key role in ensuring timely and sensitive resolution of customer inquiries, particularly when legal enforcement actions have been initiated. This includes managing the bulk process for legal actions and assisting Leasehold Income Officers in assessing the merits of each case to determine appropriate actions.\nCollaboration is vital, as you will liaise with key stakeholders both within and outside the Council, including contractors, courts, tribunals, and solicitors. You will represent Hackney at County Courts and Tribunals, ensuring successful outcomes in debt recovery proceedings and any disputes that arise. Additionally, you will provide regular updates to management regarding the complexities of legal actions and challenges encountered.\nYour responsibilities will also include instructing the Council's legal representatives, managing the bulk money claims process, and coordinating the timely progression of cases. You will oversee customer inquiries, complaints, and disputes arising from legal actions while ensuring all collected funds are accurately accounted for and posted to the correct accounts.\nWe are seeking someone with a strong background in debt recovery within a housing environment, including experience with solicitors, court protocols, and housing legislation. You should have excellent customer service skills and a proven track record of resolving complex arrears cases efficiently.\nThere is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.\nIf you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.\nFor further information about this opportunity and the service please visit <a href=\"https://www.jobsgopublic.com/jobs/search/d6fa0690-fee7-4fa3-9086-a8a7451ab2ba#sign-in-required\" target=\"_blank\">here</a>\nThe recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.\nWhen applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. \nWe will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.\nThis application process replaces a supporting statement.\nClosing date for applications: 19 November 2024 (22:59)\nInterview date: TBC\nWe are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.\nHackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.\nThe Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:<a href=\"mailto:hackneyworks@hackney.gov.uk\">hackneyworks@hackney.gov.uk</a>\nDisclaimers apply, for full details see: <a href=\"https://hackney.gov.uk/email-disclaimer\" target=\"_blank\">https://hackney.gov.uk/email-disclaimer</a>","shortDescription":"","salaryDescription":"£43,824 - £44,862","publishDate":"2024-10-29T00:00:00.000Z","expirationDate":"2024-11-19T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8c68ec59-9bbc-435b-9a7d-1cc114d27b3a.jpg","score":1,"featured":false,"enhanced":false},{"id":"0b4e3616-44e4-41ed-a3f6-0f742de93a65","title":"Senior Leasehold Consultation & Billing Officer","employer":"London Borough of Hackney","department":"","location":"Hackney","locationType":3,"description":"Exciting Opportunity: Senior Leasehold Consultation and Billing Officer!\nAre you passionate about delivering exceptional service and ensuring compliance in leasehold management? Hackney Council is seeking a Senior Leasehold Consultation and Billing Officer to join our dynamic Leasehold Consultation and Billing Team. In this role, you will play a key part in managing major works and providing high-quality support to our residents.\nYou will be responsible for calculating leaseholder contributions to major works and producing accurate interim and actual invoices, including serving Section 20 and Section 20B notices. You will also deputise for the Leasehold Consultation and Billing Manager, leading reconciliation projects and ensuring compliance with statutory guidelines. Regularly reviewing and maintaining financial, property, and contract databases will be essential as you monitor the progress of consultation and billing processes. Collaborating with various departments and external bodies, you will strive to improve service efficiency and effectiveness while compiling performance reports and managing budgets for the team, identifying areas for improvement.\nWe are looking for someone with extensive experience in the financial aspects of leasehold management, including invoicing and payment reconciliation. A strong understanding of S20 consultation requirements and the financial implications of compliance is crucial. You should possess excellent analytical skills, a keen attention to detail for accurate record-keeping, and compliance with regulations. Exceptional communication and interpersonal skills will enable you to effectively support colleagues and engage with residents.\nThere is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.\nIf you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.\nFor further information about this opportunity and the service please visit <a href=\"https://www.jobsgopublic.com/jobs/search/d6fa0690-fee7-4fa3-9086-a8a7451ab2ba#sign-in-required\" target=\"_blank\">here</a>\nThe recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.\nWhen applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. \nWe will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.\nThis application process replaces a supporting statement.\nClosing date for applications: 19 November 2024 (22:59)\nInterview date: TBC\nWe are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.\nHackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.\nThe Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:<a href=\"mailto:hackneyworks@hackney.gov.uk\">hackneyworks@hackney.gov.uk</a>\nDisclaimers apply, for full details see: <a href=\"https://hackney.gov.uk/email-disclaimer\" target=\"_blank\">https://hackney.gov.uk/email-disclaimer</a>","shortDescription":"","salaryDescription":"£43,824 - £44,862","publishDate":"2024-10-29T00:00:00.000Z","expirationDate":"2024-11-19T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8c68ec59-9bbc-435b-9a7d-1cc114d27b3a.jpg","score":1,"featured":false,"enhanced":false},{"id":"c2932393-a8b3-422a-a8c0-f037a3a6d3b4","title":"Leasehold Income Officer","employer":"London Borough of Hackney","department":"","location":"Hackney","locationType":3,"description":"Join Our Team as a Leasehold Income Officer!\nAre you ready to make a meaningful impact in the community? The London Borough of Hackney is seeking a dedicated Leasehold Income Officer to join our Leasehold Income Team. In this role, you will play a crucial part in the effective recovery of service charges and other invoiced sums, including major works, shared ownership, ground rent, and reserve funds.\nYour primary responsibility will be to ensure the timely collection of owed sums and reduce arrears while maximising income for the Council. You’ll assess each case to determine the best course of action, whether that’s pursuing legal routes or facilitating settlements. Your goal will be to provide high-quality housing management services that meet the needs of our customers.\nKey duties include liaising with legal services, solicitors, and financial institutions to resolve complex queries, preparing documentation for legal actions, and maintaining accurate records on electronic databases. You will also respond to income collection inquiries promptly, ensuring clear and sensitive communication with customers regarding their accounts.\nWe are looking for candidates who have experience in debt recovery within a housing environment, as well as a strong understanding of relevant legislation. You should possess excellent customer service skills and the ability to manage your workload efficiently, working to tight deadlines.\nAs a Leasehold Income Officer, you will have the opportunity to attend resident meetings, provide advice on payment options, and identify support for vulnerable residents. Your contributions will help promote a culture of customer care and continuous improvement within Hackney Council.\nThere is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.\nIf you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.\nFor further information about this opportunity and the service please visit <a href=\"https://www.jobsgopublic.com/jobs/search/d6fa0690-fee7-4fa3-9086-a8a7451ab2ba#sign-in-required\" target=\"_blank\">here</a>\nThe recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.\nWhen applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. \nWe will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.\nThis application process replaces a supporting statement.\nClosing date for applications: 19 November 2024 (22:59)\nInterview date: TBC\nWe are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.\nHackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.\nThe Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: <a href=\"mailto:hackneyworks@hackney.gov.uk\">hackneyworks@hackney.gov.uk</a>\nDisclaimers apply, for full details see: <a href=\"https://hackney.gov.uk/email-disclaimer\" target=\"_blank\">https://hackney.gov.uk/email-disclaimer</a>","shortDescription":"","salaryDescription":"£40,005 - £41,286","publishDate":"2024-10-29T00:00:00.000Z","expirationDate":"2024-11-19T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8c68ec59-9bbc-435b-9a7d-1cc114d27b3a.jpg","score":1,"featured":false,"enhanced":false},{"id":"6cdf87ac-e86b-4c23-8617-491ea618b2f4","title":" Senior Right To Buy & Resale Officer","employer":"London Borough of Hackney","department":"","location":"Hackney","locationType":3,"description":"Exciting Opportunity: Senior Right To Buy and Resale Officer\nHackney Council is seeking a motivated and skilled Senior Right To Buy and Resale Officer to join our dynamic team. In this pivotal role, you will deputise for the Right To Buy and Resale Manager, helping to develop effective performance management strategies and ensuring adherence to all statutory requirements related to the Right to Buy (RTB) scheme and other home ownership initiatives.\nYour primary responsibilities will include monitoring team performance in processing RTB applications, conducting compliance checks, and managing lease extension and enfranchisement inquiries. You will also provide essential support in administering shared ownership and rent to mortgage processes, while ensuring all internal policies align with legislative guidelines.\nYou will play a key role in providing comprehensive support for performance monitoring, handling complaints, and responding to inquiries from Members and the Mayor's Office. Collaborating closely with various stakeholders, you will facilitate property transactions and ensure effective communication regarding customer inquiries.\nTo excel in this role, you should have a solid understanding of housing legislation, particularly the Housing Act 1985 and related regulations. Experience in dealing with complex queries, a customer-friendly approach, and the ability to manage multiple priorities are essential.\nIf you are ready to contribute to improving housing services in Hackney and help residents achieve their home ownership goals then join us in making a positive impact in our community. Your expertise can help shape the future of home ownership in Hackney!\nThere is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.\nIf you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.\nFor further information about this opportunity and the service please visit <a href=\"https://www.jobsgopublic.com/jobs/search/d6fa0690-fee7-4fa3-9086-a8a7451ab2ba#sign-in-required\" target=\"_blank\">here</a>\nThe recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.\nWhen applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. \nWe will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.\nThis application process replaces a supporting statement.\nClosing date for applications:  19 November 2024 (22:59)\nInterview date: TBC\nWe are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.\nHackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.\nThe Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:<a href=\"mailto:hackneyworks@hackney.gov.uk\">hackneyworks@hackney.gov.uk</a>\nDisclaimers apply, for full details see: <a href=\"https://hackney.gov.uk/email-disclaimer\" target=\"_blank\">https://hackney.gov.uk/email-disclaimer</a>","shortDescription":"","salaryDescription":"£43,824 - £44,862","publishDate":"2024-10-29T00:00:00.000Z","expirationDate":"2024-11-19T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8c68ec59-9bbc-435b-9a7d-1cc114d27b3a.jpg","score":1,"featured":false,"enhanced":false},{"id":"d6fa0690-fee7-4fa3-9086-a8a7451ab2ba","title":" Leasehold Consultation & Billing Officer","employer":"London Borough of Hackney","department":"","location":"Hackney","locationType":3,"description":"Join Our Team as a Leasehold Consultation and Billing Officer!\nWe are looking for a dedicated Leasehold Consultation and Billing Officer to join our Consultation and Billing Team at Hackney Council. This role is crucial in ensuring accurate and timely invoicing for major works, providing top-notch customer service to our residents, and maintaining compliance with statutory S20 processes.\nIn this position, you will collaborate with colleagues to calculate major works service charges and produce accurate interim and actual invoices for leaseholders. You’ll prepare and issue Section 20 notices for various schemes, ensuring adherence to legislation and local procedures. Your professionalism and clarity will be key as you address inquiries and complaints from residents, delivering a high-quality customer experience.\nYou’ll also maintain and update the major works database, ensuring all customer accounts are accurate and reconciled. Your essential financial administration skills will support the successful delivery of Homeownership Services.\nWe offer opportunities for professional development and the chance to engage with the community, making a positive impact on the lives of our residents. You’ll work within a supportive team that values your input and expertise, fostering a collaborative environment.\nWe’re looking for someone with strong attention to detail and accuracy in financial calculations, as well as effective communication skills to convey complex information clearly to diverse audiences. A proactive, team-oriented mindset is essential as you contribute to our goals.\nThere is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.\nIf you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.\nFor further information about this opportunity and the service please visit <a href=\"https://www.jobsgopublic.com/jobs/search/d6fa0690-fee7-4fa3-9086-a8a7451ab2ba#sign-in-required\" target=\"_blank\">here</a>\nThe recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.\nWhen applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. \nWe will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.\nThis application process replaces a supporting statement.\nClosing date for applications: 19 November 2024 (22:59)\nInterview date: TBC\nWe are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.\nHackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.\nThe Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: <a href=\"mailto:hackneyworks@hackney.gov.uk\">hackneyworks@hackney.gov.uk</a>\nDisclaimers apply, for full details see: <a href=\"https://hackney.gov.uk/email-disclaimer\" target=\"_blank\">https://hackney.gov.uk/email-disclaimer</a>","shortDescription":"","salaryDescription":" £40,005 - £41,286","publishDate":"2024-10-29T00:00:00.000Z","expirationDate":"2024-11-19T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8c68ec59-9bbc-435b-9a7d-1cc114d27b3a.jpg","score":1,"featured":false,"enhanced":false},{"id":"d1257343-e298-4502-92ec-06f5c6973b52","title":"Homeowner Officer","employer":"CCHA","department":"","location":"Croydon","locationType":3,"description":" Do you want to be part of a caring, forward thinking team who make a difference? Join us as our...\n Homeowner Officer \n<ul>\n<li>Full time - 35 hours per week</li>\n<li>Permanent</li>\n<li>Office Location: Croydon</li>\n<li>Patch Area: Croydon/Bromley/Sutton </li>\n<li>Hybrid working (1-3 days onsite and in the office, dependant on business requirements)</li>\n<li>Salary - £37,753.00 </li>\n<li>Reports to: Neighbourhood Services Manager</li>\n<li>Benefits on offer: 25 days leave (+1 day increase after each year of employment), extra holidays across Christmas period, matching pension, private healthcare and health plan benefit provider flexible working, and more.</li>\n<li>Interview dates 19 November</li>\n<li>Advert Closing date on Sunday 10 November at 12am.</li>\n</ul>\nWe are looking to recruit an enthusiastic, knowledgeable Homeowner Officer, who is a customer focused person to join our Neighbourhood services team in the role of Homeowner Officer working out of our new office space in Croydon. We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes.\nAbout us Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1600 homes across 3 London Boroughs, Croydon, Sutton & Bromley. We provide a variety of homes including social housing, Shared Ownership and outright sales.\nWe aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes.\nWhat we are looking for in a Homeowner Officer: The Homeowner Officer is responsible for managing relationships with leaseholders, shared owners, and freeholders, ensuring high standards of service and maintaining strong communication. This role includes overseeing the delivery of services to homeowners, managing service charges, responding to queries, and ensuring compliance with relevant housing legislation and policies. The Homeowner Officer will work closely with Property Services and Development team and external contractors to provide an efficient and responsive service to all homeowners. This is high customer service focused role where building relationships with residents in line with ccha values is essential.\nEssential requirements:\n<ul>\n<li>Full UK Driving license</li>\n<li>Access to a vehicle and business use insurance</li>\n<li>DBS check (valid within 6 months)</li>\n</ul>\n You will need to demonstrate\n<ul>\n<li>Good working knowledge of Homeowner products such as Leasehold, Shared Ownership, Resales, Staircasing and responding to tenancy issues.</li>\n<li>You can proactively manage a Homeownership patch, visiting schemes to ensure they are well managed and maintained.</li>\n<li>You can prepare written documentation to be sent to our residents, so experience of letter/report writing is essential. </li>\n<li>Experience in housing management, leasehold services, or a related field within the social housing sector.</li>\n<li>Strong understanding of leaseholder and shared ownership policies, service charges, and relevant housing legislation.</li>\n<li>Excellent communication and interpersonal skills, with a customer-focused approach.</li>\n<li>Strong organisational skills, with the ability to manage multiple tasks and meet deadlines.</li>\n</ul>\n List what we are looking for – essential criteria \n<ul>\n<li>Effectively communicate with a wide range of internal and external contacts including leaseholders, shared owners, residents and solicitors.</li>\n<li>A good understanding of variable service charge provisions and practices.</li>\n<li>Experience of managing a large and varied workload and meeting performance targets.</li>\n<li>Experience of working with shared owners and leaseholders.</li>\n<li>Ability to implement good Neighbourhood and estate management practices including health and safety compliance.</li>\n<li>Ability to read, interpret, apply and explain leases and title documents.</li>\n<li>Excellent communication and customer service standards and delivery.</li>\n<li>Accountability and taking ownership of your work areas.</li>\n<li>Excellent standard of numeracy, literacy and competent IT skills.</li>\n<li>Able to present information clearly, systematically, and accurately.</li>\n<li>Ability to use own initiative and apply sound judgement and make decisions.</li>\n</ul>\nIf you’re interested, please apply via <a href=\"https://ccha.biz/about-us/working-for-us/\">https://ccha.biz/about-us/working-for-us/ </a>where the full job description can be found. Please apply for this role through the ccha website (detailed above) to complete an application to be considered.\nPlease note, correspondence regarding your application form will come from either of the email addresses email@vacancyfiller.net or HR@ccha.co.uk. \nEqual Opportunities Statement: ccha is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We encourage applicants from all backgrounds to apply. If you need any assistance please with your application please contact <a href=\"mailto:hr@ccha.co.uk\">hr@ccha.co.uk</a>\nOther roles you may have experience could include:\nHomeownership/ leasehold/ senior/ housing officer/ Home Ownership/ Officer/ Neighbourhood services/ Housing Management","shortDescription":"","salaryDescription":"£37753 Per Annum","publishDate":"2024-10-28T20:34:56.000Z","expirationDate":"2024-11-10T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c21b576b-1149-4a5f-a336-2029c7310d86.png","score":1,"featured":false,"enhanced":false},{"id":"cb67efda-4a30-40b4-99fb-371183a04dae","title":"Tenant and landlord Liaison Officer","employer":"Borough of Broxbourne","department":"","location":"Bishops College, Cheshunt, Waltham Cross","locationType":2,"description":"Tenant/Landlord Liaison Officer– Fixed Term Contract (TLO)\n6 month fixed contract with possibility to extend\nSalary £30,322.24 pa\nAre you compassionate about helping people to find and maintain a home? \nIf you are, then you will be interested to join our small and friendly Simple Lets team, who as part of the Housing Solutions section assist clients to find accommodation in the private sector. In this job you will play an important role in helping maintain high standards in accommodation and support tenants in sustaining their tenancies. This is an excellent opportunity for someone who is organised, communicative, and passionate about housing and tenant welfare. \nThis role also involves liaising with tenants, landlords and other third parties to resolve concerns. You will guide them on tenancy matters and promote positive relationships. You will conduct regular property inspections, documenting your findings and addressing any issues. Therefore, an important part of the role will be ensuing compliance with housing standards, including awareness of Health and Housing Safety Rating System (HHSRS) guidelines. Knowledge of this is desirable but not essential as training will be provided for the right candidate.\nIdeally, you will have experience in a similar role, such as property management, housing or community services. Strong communication skills with the ability to build positive working relationships is essential. You should be educated to GSCE level in maths and English or equivalent. The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post. Attention to detail and working effectively under pressure are key, so you will need to be very well organised. Join us in helping to create safe, sustainable, and supportive housing for our community.\nThis role requires a disclosure and barring service check as it is working with children or vulnerable clients.\n \nWe have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). \nThe values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.\n \nWe are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.\n \nThe Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.\n \nBroxbourne Council is an Equal Opportunities employer.\n \nDetails and application forms for all job vacancies are listed on the Council’s website.\n \nApplication forms must be submitted online by 18/11/2024 quoting the above reference.\n \nBorough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.\nTelephone: 01992 785509, Email: <a href=\"mailto:personnel@broxbourne.gov.uk\">personnel@broxbourne.gov.uk</a>","shortDescription":"","salaryDescription":"Salary £30,322.24 pa","publishDate":"2024-10-28T14:59:00.000Z","expirationDate":"2024-11-18T23:58:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/358c9d01-d365-4e1d-adbe-bf9a05f40ea4.jpg","score":1,"featured":false,"enhanced":false},{"id":"9a3f98c3-0bb7-4f0d-9ee5-5083a2b29329","title":"Neighbourhood Housing Lead","employer":"London and Quadrant Housing Trust","department":"","location":"Garratt Lane","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Neighbourhood Housing Lead - Lambeth - 6210</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n \n \n \n\n\n\n\nJob Title\n\n\nNeighbourhood Housing Lead – London Southwest\n\n\n\n\nContract Type\n\n\nPermanent\n\n\n\n\nHours\n\n\nFull time\n\n\n\n\nPersona\n\n\nAgile 20-40% Office attendance required\n\n\n\n\nReporting Office\n\n\nGarratt Lane SW18\n\n\n\n Patch Location\nLambeth\n\n\n\nSalary\n\n\n£34,904 Plus £1300 essential car user allowance (providing criteria is met)\n\n\n\n\nClosing date for completed applications\n\n\n8th November 2024\n\n\n\n\n \n \nInterviews will be held at our in person at our Garratt Lane Office on a date yet to be confirmed\n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated\n \n<a title=\"Role Profile - Neighbourhood Housing Lead.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZgo7CcjB4H8T2fdChB+H2/JtboBf+GqaI+EQywfmqaDBmcfc77+fTi0TbNz7TGYDFC\">Role Profile - Neighbourhood Housing Lead.docx</a> Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.\n \nWhy choose L&Q?\n \n<ul>\n<li>We offer a competitive annual salary and staff benefits package.</li>\n<li>Strong family-friendly policies </li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women</li>\n</ul>\n \nAs the Neighbourhood Housing Lead, you’ll be responsible for the following:\n<ul>\n<li>Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li>\n<li>You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.</li>\n<li>You’ll be the primary relationship holder with <a>the residents living in homes on your patch</a>. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.</li>\n</ul>\nThe successful candidate should:\n<ul>\n<li>You should be good at building relationships with people and be able to communicate well with colleagues and residents.</li>\n<li>You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.</li>\n<li>You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li>\n<li>You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li>\n<li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li>\n<li>Have experience of delivering housing management services</li>\n<li>Be able to drive and have access to a car for work</li>\n</ul>\nOur customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department\nIf you are interested in this role and have the experience required, then apply without delay!\n \nWe are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. \n \n*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.\n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \nOur commitments:\nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\n \nFor the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. \n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.\n \nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n</div>","shortDescription":"","salaryDescription":"£34,904 plus ECU if eligible. 28 days holiday, bank holidays and other company benefits","publishDate":"2024-10-28T14:46:00.000Z","expirationDate":"2024-11-08T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/d6af6b0b-cb8d-4de6-8d3b-273d70f73bde.jpg","score":1,"featured":false,"enhanced":false},{"id":"c8e56508-5fc0-434a-b27a-f8a70e92e294","title":"Repairs Project Manager","employer":"Notting Hill Genesis","department":"","location":"Bruce Kenrick House,2KillickSt","locationType":3,"description":"<h1> </h1><div>What you'll do</div><div>The Repairs Project Manager is a key part of the team and specialises in the oversight and management of all aspects of disrepair and preventative disrepair projects. The role involves leading a team of property professionals to identify, assess and resolve disrepair and potential disrepair issues in a timely and cost-effective manner, ensuring the safety of our homes and improving our resident experience.</div><div> </div><div>The role requires a combination of technical skills, strong communication, and a commitment to high property and resident standards. These skills will contribute to the overall success of the repairs process and put our residents at the heart of what we do, maintaining and caring for our homes and collaborating with colleagues to achieve the best outcomes for our residents.</div><div> </div><div>How you'll do it</div><ul>\n<li>Ensuring our contractors and suppliers are providing a consistently high-quality repairs service that delivers against the six customer priorities in the customer strategy </li>\n<li>A trusted and reliable NHG presence, making sure all visits and inspections are completed on time </li>\n<li>Effectively managing resources to ensure the smooth running of all disrepair cases and they are completed within target</li>\n<li>Delivering well cared for homes and places where residents feel safe and a sense of pride through top class contract management. </li>\n<li>A responsive service, where staff and resident queries and complaints are actioned thoroughly, timely and learnings are taken from feedback</li>\n</ul><div> </div><div>The Ideal Candidate</div><div>We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.</div><div> </div><div>Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.</div><div> </div><div>Essential:</div><ul>\n<li>Experience of managing a high performing team in the repairs' environment</li>\n<li>Experience of managing complex, multi discipline projects</li>\n<li>Excellent leadership, communication and problem-solving skills</li>\n<li>Experience in formulating specifications, managing schedules of works and technical diagnosis</li>\n<li>Experience of contractor management</li>\n<li>Experience of writing and disseminating technical reports</li>\n<li>Good understanding of the relevant legislation, statutory and regulatory requirements</li>\n<li>Highly organised and motivated</li>\n</ul><div>Desirable:</div><ul>\n<li>Experience of managing repair, disrepair or legal projects</li>\n<li>Relevant building management qualification</li>\n<li>DEA/FRA assessor trained</li>\n<li>Recognised HND technical qualification e.g. building surveying or member CIOB</li>\n<li>Relevant project management qualification - PRINCE2 or equivalent</li>\n</ul><div>What's in it for you?</div><div>Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. </div><div> </div><div>Benefits include: </div><ul>\n<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>\n<li>Generous pension scheme </li>\n<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>\n<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>\n<li>Health cash plan </li>\n<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>\n<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>\n<li>Cycle to work scheme. </li>\n<li>Life Assurance x 4 annual salary</li>\n</ul><div> </div><div>All about us</div><div>Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. </div><div> </div><div>For more information on what we do and what makes us different please visit:</div><div>\n<a href=\"https://group.nhg.org.uk/careers/\">https://group.nhg.org.uk/careers/</a> </div><div> </div><div>We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href=\"https://group.nhg.org.uk/careers/diversity-is-our-strength/\">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> </div><div> </div><div>Selection Process</div><div>Step 1: If you are interested, please send your application now! Closing date is 6/11/2024 at 23:59\n</div><div>Step 2: Assessment </div><div>Step 3: Successful candidates will be invited to interview  </div><div> </div><div>Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  </div><div> </div><div>Should a redeployee apply for this role, their application will be considered before any others. </div><div> </div><div>NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. </div>","shortDescription":"","salaryDescription":"£50641 - £56628 per annum + 35 hours per week.","publishDate":"2024-10-28T12:48:37.000Z","expirationDate":"2024-11-07T12:48:37.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/d243993f-1112-4f7a-bd23-560724d4027d.png","score":1,"featured":false,"enhanced":false},{"id":"f4719a1b-0aa4-4a28-a2cd-5ff4c7f88720","title":"Senior Housing Solutions Officer","employer":"Runnymede Borough Council","department":"","location":"Runnymede Borough Council. Civic Centre, High street","locationType":2,"description":"Senior Housing Solutions Officer\nFull time salary - £36,573 - £40,607 per annum\n37 per week, Hybrid working\nAbout the role\nThis an exciting opportunity to join Runnymede Borough Council as we continue our positive work preventing homelessness and ending rough sleeping in the area. As the Senior Housing Solutions Officer, you will:\n<ul>\n<li>Carry out initial assessments of individuals circumstances</li>\n<li>Provide tailored advice to enable the applicant to resolve their housing difficulty</li>\n<li>Confirm the duties the Council owe to the applicant in writing</li>\n<li>Continually review and update the advice and support we are able to provide to the applicant</li>\n<li>Provide a full housing solutions service, offering advice and assistance</li>\n<li>Make enquiries to satisfy yourself of the facts of the application</li>\n<li>Make lawful decisions in accordance with the legislation</li>\n<li>You will have a manageable level of cases</li>\n<li>Quality check and provide case sign off</li>\n<li>Deputise for the Housing Solutions Manager</li>\n</ul>\nAbout you\nYou will be joining a supportive, friendly team and will reporting directly to the Housing Solutions Manager. We are looking for a capable and ambitious individual to join our team who can provide excellent customer service to support us to continue delivering first class housing solutions services. We are looking for exceptional candidates with a range of skills including:\n<ul>\n<li>Excellent working knowledge of the Housing Act 1996 (as amended)</li>\n<li>Experience of carrying out detailed assessments</li>\n<li>Good quality communication, both verbal and written</li>\n<li>A team player</li>\n<li>Encourages strategic thinking</li>\n<li>Able to work well under pressure</li>\n</ul>\nAbout Runnymede\nRunnymede is an ambitious, passionate, and progressive council with a forward-thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects. We are always keen to improve our services and welcome innovative and proactive individuals who are open-minded and have a positive approach in supporting our vision. \nWe have an exceptional Housing Solutions team that has achieved many positive outcomes for applicants. This role will support us to continue to deliver a high-quality homelessness service.\nYou will have the opportunity to contribute to the implementation and performance of the Council’s Homelessness and Rough Sleeping Strategy and assist in the review of procedures and policies within the team.\nBenefits \n<ul>\n<li>Hybrid working 3 days in the office, 2 days working from home</li>\n<li>Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave</li>\n<li>28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas</li>\n<li>Excellent Pension Scheme, including access to an Advanced Voluntary Contributions</li>\n<li>Free Parking</li>\n<li>Training and development opportunities</li>\n<li>Payment of one professional membership per annum</li>\n<li>Cycle to work + further related discounts</li>\n<li>Season ticket loan</li>\n<li>Health insurance plan after 1 years’ service</li>\n<li>Dental insurance plan after 3 years’ service</li>\n<li>Mileage allowance</li>\n</ul>\nHow to apply\nFor more information on the role and to apply please visit: <a href=\"https://www.surreyjobs.info/employers/runnymede-borough-council?ga_client_id=276f5733-80f7-40d7-a069-fcc2b487fc13\">Runnymede Borough Council Jobs | Surrey Jobs</a>\nWe are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at <a href=\"https://www.jobsgopublic.com/users/new.js?original_url=http%3A%2F%2Fwww.jobsgopublic.com%2Fvacancies%2F209969%2Fexternal_links%3Findex%3D2\">humanresources@runnymede.gov.uk</a> or on 01932 425527 who will be able to assist you.\nFor an informal chat about this role please contact Terri Holloway, Housing Solutions Manager on <a href=\"mailto:terri.holloway@runnymede.gov.uk\">terri.holloway@runnymede.gov.uk</a>\nClosing Date: 11th November 2024\nInterview Date(s): Week Commencing 25th November 2024\nIf you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.\nRunnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.","shortDescription":"","salaryDescription":"Full time salary £36,573 - £40,607 per annum","publishDate":"2024-10-28T11:34:00.000Z","expirationDate":"2024-11-11T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/a4530c15-9754-432d-9e60-b4f680a16201.jpg","score":1,"featured":false,"enhanced":false},{"id":"b15c5a6b-02cf-42c4-ba21-853583e1e00c","title":"Estate Services Gardener","employer":"Peabody","department":"","location":"Southall","locationType":3,"description":"The vacancy Your typical day could start with carrying out a program of assigned grounds maintenance works in line with published schedules. Then you might be carrying out a range of horticultural activities such as planting summer and winter beds, maintaining hedges, turf maintenance, weed spraying, weeding, and leafing, before heading off to ensure green waste is disposed of in line with company policy and waste management regulations. As an Estate Services Gardener, you'll be providing a high quality, customer focused grounds service. With a particular focus on maintaining our estates, you'll actively work in partnership with key colleagues to manage effective garden maintenance, developing and improving Peabody's environmental services to residents and ensuring we take full account of residents' needs. You're a people person who likes to get things done. You'll enjoy working in an outdoors environment in all weather conditions and you're first rate at general horticultural maintenance. To be successful in this role you'll need to be on site five days a week. Your role covers all aspects of environmental services and grounds maintenance. If you're a seasoned professional within horticultural services, then we want to hear from you. To be a success in this role, you're:<ul> <li>Able to work in all weathers and in an outdoor environment.</li> <li>Have a full, clean UK driving licence.</li> <li>Experienced in the field of horticulture.</li> <li>Able to demonstrate practical experience in the use of powered equipment.</li>\n</ul>A company van will be provided in order for you to undertake your duties. Here are just a few of the benefits of working at Peabody:<ul> <li>30 days' annual holiday, plus bank holidays</li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul>This role will require a Basic DBS check. A Full UK driving licence is required. Are you ready to apply? If you have any questions about this role, please email Talent Specialist, George Murphy at george.murphy@peabody.org.uk Interviews will be taking place week commencing 11th November. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.","shortDescription":"","salaryDescription":"£26,583 per annum","publishDate":"2024-10-26T01:02:37.000Z","expirationDate":"2024-11-08T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/93aadb49-e8cc-4e2d-8006-7c4412c449e5.png","score":1,"featured":false,"enhanced":false},{"id":"c1c00a90-1f98-4dad-bc7a-b16f448cc3d1","title":"Neighbourhood Housing Lead - Waltham Forest","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Neighbourhood Housing Lead - Waltham Forest - 6208</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n \n \n<div>\n\n\n\n\nJob Title\n\n\nNeighbourhood Housing Lead\n\n\n\n\nContract Type\n\n\nPermanent\n\n\n\n\nHours\n\n\nFull time\n\n\n\n\nPersona\n\n\nAgile 20-40% office attendance required\n\n\n\n\nReporting Office\n\n\nWest Ham Lane, Stratford\n\n\n\n\nPatch Location\n\n\nWaltham Forest\n\n\n\n\nSalary\n\n\n£34,904 (plus ECU* if policy requirements are met)\n\n\n\n\nClosing date for completed applications\n\n\n8th November 2024\n\n\n\n\n</div>\n \n \nInterviews will be held in person at our West Ham Lane Office on a date to be confirmed. \n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated\n \n \n<a title=\"Role Profile - Neighbourhood Housing Lead.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZgO3RkIBDPkYUpfpGH8q2qP3HWpII3MeaixJ2ymwZ3P8HRhSmnYMFuUGm3ouKi4Hkx\">Role Profile - Neighbourhood Housing Lead.docx</a> Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.\n \nWhy choose L&Q?\n \nWe offer a competitive annual salary and staff benefits package.\n \n<ul>\n<li>Strong family-friendly policies </li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women </li>\n</ul>\n \nAs the Neighbourhood Housing Lead, you’ll be responsible for the following:\n<ul>\n<li>Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li>\n<li>You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.</li>\n<li>You’ll be the primary relationship holder with <a>the residents living in homes on your patch</a>. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.</li>\n</ul>\nThe successful candidate should:\n<ul>\n<li>You should be good at building relationships with people and be able to communicate well with colleagues and residents.</li>\n<li>You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.</li>\n<li>You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li>\n<li>You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li>\n<li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li>\n<li>Have previous experience </li>\n<li>Be able to drive and have access to a car for work</li>\n</ul>\n \nOur customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department\nIf you are interested in this role and have the experience required, then apply without delay!\n \nWe are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. \n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \nOur commitments:\n \nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\n \nFor the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. \n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\n \nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.\n \nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n \n</div>","shortDescription":"","salaryDescription":"£34,904 plus ECU (if requirements met), plus company benefits of 28 days holiday with additional bank holidays - pension scheme, life assurance, health cash plan and more","publishDate":"2024-10-25T15:22:00.000Z","expirationDate":"2024-11-08T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/057941c3-c61a-4f8d-ae53-7ae2aba2defd.jpg","score":1,"featured":false,"enhanced":false},{"id":"1ad5196d-5d14-4a27-811b-af8f72083c92","title":"Grants and Adaptions Support Officer","employer":"Tandridge District Council","department":"","location":"Council Offices","locationType":2,"description":"Join a dynamic, multi-agency working environment dedicated to making a difference to the lives of disabled people. The Grants and Adaptions Support Officer is an administrative support role that plays a vital part in ensuring the Council’s aids and adaptions service runs smoothly and efficiently. \nThe role \nWorking directly to the Grants and Adaptions Manager, this role is perfect for someone who excels at managing detailed tasks, is precise and accurate with numbers and finance, and is highly organised and methodical, with the ability to independently manage and prioritise tasks to meet deadlines. If you’re comfortable collaborating through hybrid working and enjoy taking ownership of your responsibilities, this position could be the ideal fit for you.\nOn a typical day you will accurately maintain data for the collation of statistics, update systems, process payments to contractors and arrange purchase orders. You’ll also be responsible for electronic filing, responding to queries from Occupational Therapists and the Council’s outsourced Home Improvement Agency, as well as arranging and providing note taking at on-line meetings.\nYou’ll be expected to continuously improve working processes and problem solve to find solutions using your attention to detail and resourceful and flexible approach. Confidence in using databases and Microsoft software is essential. If you’re ready to use these skills to make a meaningful impact at work, we’d love to hear from you.\nWhat we offer\nWhen you join us your expertise/skills/experience will be valued and your career development will be our priority.\nWe are committed to creating a collaborative and innovative environment which empowers our employees/you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.\nWe believe in balancing hard work with fun. 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Housing job vacancies in London

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Housing job vacancies in London

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Head of Housing Solutions Independence and Rough Sleeping

London Borough of Hounslow

£68,439 - £81,815 per annum. (HMG1)

Hounslow (On-Site)

Posted 2 days ago

The London Borough of Hounslow is seeking an experienced Head of Service to lead its Housing Solutions, Independence, and Rough Sleeping Services.

Utilities Officer

Origin Housing

£30,737pa

Euston, London (Hybrid)

Posted 1 day ago

Home Ownership Manager

Origin Housing

£39,238pa - £44,547pa

Euston, London (Hybrid)

Posted 1 day ago

Customer Resolution Officer - 12 Month Fixed Term - (Maternity Cover)

Origin Housing

£29,586 per annum

Euston, London (Hybrid)

Posted 1 day ago

Building Surveyor (Legal Disrepair)

Peabody

Circa £54000

Ealing, London (On-Site)

Posted 1 day ago

Closing in 4 days

Health & Safety Advisor

Southern Housing

£46,305 per annum plus £1,800 ECU

Farringdon, Croydon, Sittingbourne, Maidstone or Battle (On-Site)

Posted 1 day ago

Senior Leasehold Income Officer

London Borough of Hackney

£43,824 - £44,862

Hackney (On-Site)

Posted 1 day ago

Senior Leasehold Consultation & Billing Officer

London Borough of Hackney

£43,824 - £44,862

Hackney (On-Site)

Posted 1 day ago

Leasehold Income Officer

London Borough of Hackney

£40,005 - £41,286

Hackney (On-Site)

Posted 1 day ago

Senior Right To Buy & Resale Officer

London Borough of Hackney

£43,824 - £44,862

Hackney (On-Site)

Posted 1 day ago

Leasehold Consultation & Billing Officer

London Borough of Hackney

£40,005 - £41,286

Hackney (On-Site)

Posted 1 day ago

Homeowner Officer

CCHA

£37753 Per Annum

Croydon (On-Site)

Posted 2 days ago

Tenant and landlord Liaison Officer

Borough of Broxbourne

Salary £30,322.24 pa

Bishops College, Cheshunt, Waltham Cross (Hybrid)

Posted 2 days ago

Neighbourhood Housing Lead

London and Quadrant Housing Trust

£34,904 plus ECU if eligible. 28 days holiday, bank holidays and other company benefits

Garratt Lane (Hybrid)

Posted 2 days ago

Repairs Project Manager

Notting Hill Genesis

£50641 - £56628 per annum + 35 hours per week.

Bruce Kenrick House,2KillickSt (On-Site)

Posted 2 days ago

Senior Housing Solutions Officer

Runnymede Borough Council

Full time salary £36,573 - £40,607 per annum

Runnymede Borough Council. Civic Centre, High street (Hybrid)

Posted 2 days ago

Estate Services Gardener

Peabody

£26,583 per annum

Southall (On-Site)

Posted 4 days ago

Neighbourhood Housing Lead - Waltham Forest

London and Quadrant Housing Trust

£34,904 plus ECU (if requirements met), plus company benefits of 28 days holiday with additional bank holidays - pension scheme, life assurance, health cash plan and more

Stratford (Hybrid)

Posted 5 days ago

Grants and Adaptions Support Officer

Tandridge District Council

£23,847

Council Offices (Hybrid)

Posted 5 days ago

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44 Housing job vacancies in London

Job alerts

Get ahead of new opportunities. To save a search to receive email alerts when employers post similar jobs, please enter search criteria or filters.

Head of Housing Solutions Independence and Rough Sleeping

Utilities Officer

Home Ownership Manager

Customer Resolution Officer - 12 Month Fixed Term - (Maternity Cover)

Building Surveyor (Legal Disrepair)

Health & Safety Advisor

Senior Leasehold Income Officer

Senior Leasehold Consultation & Billing Officer

Leasehold Income Officer

Senior Right To Buy & Resale Officer

Leasehold Consultation & Billing Officer

Homeowner Officer

Tenant and landlord Liaison Officer

Neighbourhood Housing Lead

Repairs Project Manager

Senior Housing Solutions Officer

Estate Services Gardener

Neighbourhood Housing Lead - Waltham Forest

Grants and Adaptions Support Officer

44
Housing job vacancies in London