Senior Recovery Officer

We have an excellent opportunity available for a Senior Recovery Officer to join our proactive Recovery Team here at Wokingham Borough Council, on a full time, permanent basis.

As the Senior Recovery Officer, you will assist the Recovery Manager in maximising income through the collection of Council Tax and Business rates, Housing Benefit Overpayments, Sundry Debts and Adult Social Care Debts, whilst providing high-quality, specialist advice to ratepayers and taxpayers.

You will assist in the day-to-day administration of the Recovery Team, maintaining accurate and up to date customer records, ensuring information is communicated effectively to staff and members of the public where required.  

Benefits:

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

• A generous annual leave entitlement of 28 days (rising to 33 days after 5 years continued local government service), plus Bank Holidays
• Flexible working options
• An excellent local government pension scheme
• An employee assistance programme including a 24/7 wellbeing helpline
• A host of local and & lifestyle discounts
• Free use of an onsite gym (located at Shute End Office)
• Salary sacrifice car and cycle to work schemes
• And much more!

Key responsibilities:

• Supervise several Recovery Officers dealing with a variety of debt types
• Represent the Council at the Magistrates Court and make application for liability orders
• Attend meetings as and when required with key stakeholders
• Respond to and resolve complaints and issues within area of expertise, escalating where appropriate
• Maximising income collection
• Working to targets and KPIs

Candidate requirements:

• An in-depth knowledge of Council Tax/Business Rates, Housing Benefit Overpayment, Sundry Debt and Adult Social Care legislation
• Excellent communication skills to establish positive relationships with partners, residents and other stakeholders
• Target driven to deliver a consistently high level of customer service
• Ability to manage a complex and varied workload
• Good level of IT and analytical skills

Our Area:

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside. 

We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life. 

For more information or to arrange a confidential call to discuss this opportunity, please contact Gary Clarke, Recovery Manager on gary.clarke@wokingham.gov.uk. Strictly no Agencies.

Closing date: Sunday 1^st December 2024, 11pm

Interview date: W/C 2^nd December 2024

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage.

Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Wokingham is an equal opportunities employer.