{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1735837782161,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"17fc1a7b-1c9b-425f-8486-079656818fa7","title":"Resolution Coordinator (Defects)","employer":"Peabody","department":"","location":"South East London","locationType":3,"description":"The vacancy Your typical day could start with you liaising with client departments, contractors, developers and consultants to ensure the successful rectification of issues on schemes, before updating Peabody colleagues on all defects queries in the defects liability period relating to their patch using Clixifix and our housing management systems. As a Resolution Coordinator, you'll be the key point of contact for customers for the resolution of any queries post occupation. You'll have a detailed understanding of the schemes you manage and proactively manage defects of all new build properties within your area of responsibility, across the North East/West London region. You'll build relationships with client teams and work with project managers, leasehold, housing management and resident liaison staff to ensure high quality communication with residents, use your technical knowledge to agree solutions with Defects surveyors where necessary and direct contractors to take responsibility for completion where applicable. To be successful in this role, you will be expected to work from the Westminster Bridge Road office two days per week. Your role covers everything from managing contractor performance on defects, ensuring all cases follow through to resolution and ensuring that each project is brought in on time and where this is not achievable ensuring residents and internal clients are kept informed in a timely manner. If you're able to solve problems independently and have effective IT skills, we want to hear from you. This a 12-month fixed term contract. To be successful in this role, you're:<ul> <li>experienced in defects resolution, aftercare or repairs within Social Housing or a Private background.</li> <li>passionate about delivering the best service to customers, and confident in setting realistic expectations.</li> <li>knowledgeable of both the current and emerging regulatory regime in respect of Building Regulations and Building Safety for residential construction.</li> <li>knowledgeable of the client relationship with Contractors and housebuilders in Design and Build contracts/Development Agreements.</li> <li>experienced in communicating and negotiating with internal and external stakeholders</li>\n</ul>Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays</li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul>Are you ready to apply? Please click on the 'Apply Now' button and submit both your CV and a bit about why we should consider you for the role. If you have any questions about this role, please email Talent Specialist, Caroline Seery at caroline.seery@peabody.org.uk Interviews will take place in person on the 13th & 14th January PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.","shortDescription":"","salaryDescription":"Circa £37600","publishDate":"2024-12-24T03:50:45.000Z","expirationDate":"2025-01-06T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/e392b709-1041-4bb2-a44f-d0033cd2bd29.png","score":1,"featured":false,"enhanced":false},{"id":"d33c1418-476f-4ca6-b83d-9d5904d0e40e","title":"Handyperson","employer":"London and Quadrant Housing Trust","department":"","location":"South East London, Garratt Lane","locationType":3,"description":"<div class=\"col-12 ats-title-font pb-3\">Handyperson - Lambeth and Southwark - 6355</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n\n\n\n\nJob Title\n\n\nHandyperson\n\n\n\n\nContract Type\n\n\nPermanent\n\n\n\n\nHours\n\n\nFull time\n\n\n\n\nPersona\n\n\nMobile ( Full Drivers License Essential)\n\n\n\n\nReporting Office\n\n\nGarrett Lane SW18\n\n\n\n\nWorking Location\n\n\nVarious across Southwark and Lambeth\n\n\n\n\nSalary\n\n\n£27,370\n\n\n\n\nClosing date for completed application\n\n\n16th January 2025 - 23:00\n\n\n\n\n \nInterviews will be held in person at our Garratt Lane office on a date to be confirmed.\n \n<a title=\"Role Profile - Handy Person.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJfKnABf5/DPInkVa6q8axuz8F4os0EJR4hTGO5+8+3RBqblufceJ48Cd24Ws6bFzFbfXEGRdnCY5UAkuVhDbLh\">Role Profile - Handy Person.docx</a>\n<a title=\"Role Profile - Handy Person.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJfKnABf5/DPInkVa6q8axuz8F4os0EJR4hTGO5+8+3RBqblufceJ48Cd24Ws6bFzFbfXEGRdnCY5UAkuVhDbLh\"> </a> \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated \nThis is an exciting opportunity to join the Estate Caretaking Service, which is a key function of our continuing commitment to providing a responsive customer-based service for our residents.\nPlease note a full uk driving license is required for this role and the postholder will be requested to complete a basic DBS check\n \nWhy choose L&Q?\n \n<ul>\n<li>We offer a competitive annual salary and staff benefits package.</li>\n<li>Strong family-friendly policies </li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Westfield Health Cash Plan</li>\n<li>Best Workplaces for Women </li>\n</ul>\n \nAs a Handy Person, you will be:\n<ul>\n<li>You will be working as part of a team assisting in the delivery of our estate services to provide a high standard of maintenance in communal areas, within our blocks, and on our estates.</li>\n</ul>\n<ul>\n<li>You will be carrying out pre-planned projects involving painting, decorating, grounds work, and general improvement of schemes, as well as some minor maintenance where necessary.</li>\n<li>You will also be liaising directly with L&Q staff, residents, and contractors and you must have due regard to health & safety and security issues.</li>\n</ul>\n \nYour attributes\n<ul>\n<li>Capable of carrying out a variety of repair jobs and able to work effectively as part of a team and under your own initiative.</li>\n<li>Capable of trade skills or DIY or Gardening experience is essential.</li>\n<li>A good communicator and willing to learn new skills as the service adapts to the changing needs within the Trust.</li>\n<li>Confident working remotely as part of a team therefore you must have good interpersonal skills and be able to arrange work schedules and plan the implementation of work.</li>\n<li>Be self-motivated, proactive, and able to organise your time effectively and be aware of safe working practices.</li>\n</ul>\n \nIf you don’t have previous experience or qualifications but are willing to learn, have ambition, enthusiasm, and care about delivering a first-class service to our residents we would like to hear from you. \n \n \nFor this post, the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Please note that this will be applied for by L&Q on behalf of the successful candidate. For further information about the Disclosure Barring Service please visit <a href=\"http://www.homeoffice.gov.uk/\">www.homeoffice.gov.uk</a>\n \n \nIf you are interested in this role and have the experience required, then apply without delay!\nWe are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. \n \n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \nOur commitments:\n \nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\n \n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.\n \nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. \n \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n \n</div>","shortDescription":"","salaryDescription":"£27,370 plus 28 days holiday, bank holidays and other company benefits","publishDate":"2024-12-20T15:25:00.000Z","expirationDate":"2025-01-05T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/1e557f81-1b52-4a65-b8e1-596f63baad0b.jpg","score":1,"featured":false,"enhanced":false},{"id":"d2ed7f04-bb88-4b75-868f-77c33ac170b3","title":"Caretakers","employer":"London and Quadrant Housing Trust","department":"","location":"South Acton, Acton Gardens","locationType":3,"description":"<div class=\"col-12 ats-title-font pb-3\">Caretaker x2 - Acton - 6350</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n \n \n\n\n\n\nJob Title\n\n\nCaretaker x2\n\n\n\n\nContract Type\n\n\nPermanent\n\n\n\n\nHours\n\n\nFull time\n\n\n\n\nPersona\n\n\nSite Based\n\n\n\n\nPatch\n\n\nActon Gardens\n\n\n\n\nReporting Office\n\n\nActon Gardens\n\n\n\n\nSalary\n\n\n£26,000\n\n\n\n\nClosing date for completed applications\n\n2nd January 2025 - 23:00\n\n\n\n \nInterviews will be held in person on a date to be confirmed. \n \n<a title=\"Role Profile - Caretaker.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAKqnplR55jemgvvka/kj/xvOGSvN3nPtvq9jhvI9C5WeADLUGDY7BHiR6eewrBULfEHpzR+cf9wk6nf40m8cKf9\">Role Profile - Caretaker.docx</a> \n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated\n \nCandidates will also be requested to complete a basic DBS check.\n \n \nWhy work for L&Q\n \n \nWe offer a competitive annual salary and staff benefits package\n \n \n<ul>\n<li>Strong family friendly policies </li>\n<li>Committed Learning & Development </li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6% </li>\n<li>Generous non-contributory life Assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women </li>\n</ul>\n \nWe are currently recruiting for Caretakers who will form part of our Estate Services structure and are a key function of our continuing commitment to providing a responsive customer-based service for our residents.\n \nAs a caretaker you will be:\n<ul>\n<li>Involved in maintaining communal areas within our blocks and on our estates, carrying out communal cleaning and grounds maintenance work.</li>\n<li>Carrying out small maintenance repairs as required.</li>\n<li>Liaising directly with residents and contractors and answering queries and you must have due regard to health & safety and security issues.</li>\n</ul>\n \nYou should be:\n \n<ul>\n<li> Capable of carrying out a variety of small repair jobs and working effectively as part of a team and under your own initiative. </li>\n<li> Trade skills, Gardening or DIY experience would be an advantage together with a recognised City & Guilds or Bics qualification in cleaning, although not essential as training would be provided.</li>\n<li> A good communicator and be willing to learn new skills as the service adapts to the changing needs within the Neighbourhood.</li>\n<li> Able to work on your own initiative and be self-motivated to organise your own time effectively.</li>\n<li> Proactive in your daily activities and aware of safe working practices.</li>\n<li>Possessing a good literacy standard</li>\n<li> Have IT skills as you will be required to use a PC, undertaking online courses and assessments (This can be learnt on the job during the probationary period).</li>\n</ul>\n \nIf you don’t have previous experience or qualifications, but are willing to learn, have ambition, enthusiasm, and care about delivering a first-class service to our residents we would like to hear from you. \n \nFor this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Please note that this will be applied for by L&Q on behalf of the successful candidate. For further information about the Disclosure Barring Service please visit <a href=\"http://www.homeoffice.gov.uk/\">www.homeoffice.gov.u</a>k \n \n \nIf you are interested in this role and have the experience required, then apply without delay!\n \n \nWe are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. \n \n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \nOur commitments:\n \nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\n \nWe are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.\n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\n \nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.\n \nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. \n \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n \n</div>","shortDescription":"","salaryDescription":"£26,000 plus 28 days holiday, bank holidays and other company benefits","publishDate":"2024-12-20T15:22:00.000Z","expirationDate":"2025-01-02T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/9c8a64af-6f4c-4eb8-9fe3-3e24c7f5eb3a.jpg","score":1,"featured":false,"enhanced":false},{"id":"dab01ad5-da94-46fc-b15d-580bb83e8e9c","title":"Caretaker","employer":"London and Quadrant Housing Trust","department":"","location":"Harrow/Kodak House","locationType":3,"description":"<div class=\"col-12 ats-title-font pb-3\">Caretaker - Harrow/Kodak House - 6352</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n\n\n\n\nJob Title\n\n\nCaretaker\n\n\n\n\nContract Type\n\n\nPermanent\n\n\n\n\nHours\n\n\nFull time\n\n\n\n\nPersona\n\n\nSite Based\n\n\n\n\nPatch\n\n\nHarrow/Kodak House\n\n\n\n\nReporting Office\n\n\nActon Gardens\n\n\n\n\nSalary\n\n\n£26,000\n\n\n\n\nClosing date for completed applications\n\n\n2nd January 2025 - 23:00\n\n\n\n\n \nInterviews will be held in person on a date to be confirmed, at our South Acton office.\n \n<a title=\"Role Profile - Caretaker.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAKqnplR55jemgvvka/kj/xvOGSvN3nPtvq9jhvI9C5WeADLUGDY7BHiR6eewrBULfEHpzR+cf9wk6nf40m8cKf9\">Role Profile - Caretaker.docx</a>\n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.\n \nThe successful candidate will be required to complete a basic DBS check.\n \nWhy work for L&Q\n \n \nWe offer a competitive annual salary and staff benefits package\n \n \n<ul>\n<li>Strong family friendly policies </li>\n<li>Committed Learning & Development </li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6% </li>\n<li>Generous non-contributory life Assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women </li>\n</ul>\n \nWe are currently recruiting for Caretakers who will form part of our Estate Services structure and are a key function of our continuing commitment to providing a responsive customer-based service for our residents.\nAs a caretaker you will be:\n<ul>\n<li>Involved in maintaining communal areas within our blocks and on our estates, carrying out communal cleaning and grounds maintenance work.</li>\n<li>Carrying out small maintenance repairs as required.</li>\n<li>Liaising directly with residents and contractors and answering queries and you must have due regard to health & safety and security issues.</li>\n</ul>\nYou should be:\n<ul>\n<li> Capable of carrying out a variety of small repair jobs and working effectively as part of a team and under your own initiative. </li>\n<li> Trade skills, Gardening or DIY experience would be an advantage together with a recognised City & Guilds or Bics qualification in cleaning, although not essential as training would be provided.</li>\n<li> A good communicator and be willing to learn new skills as the service adapts to the changing needs within the Neighbourhood.</li>\n<li> Able to work on your own initiative and be self-motivated to organise your own time effectively.</li>\n<li> Proactive in your daily activities and aware of safe working practices.</li>\n<li>Possessing a good literacy standard</li>\n<li> Have IT skills as you will be required to use a PC, undertaking online courses and assessments (This can be learnt on the job during the probationary period).</li>\n</ul>\nIf you don’t have previous experience or qualifications, but are willing to learn, have ambition, enthusiasm, and care about delivering a first-class service to our residents we would like to hear from you. \nFor this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Please note that this will be applied for by L&Q on behalf of the successful candidate. For further information about the Disclosure Barring Service please visit <a href=\"http://www.homeoffice.gov.uk/\">www.homeoffice.gov.u</a>k \n \nIf you are interested in this role and have the experience required, then apply without delay!\n \nWe are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. \n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \nOur commitments:\nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\n \nWe are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.\n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.\n \nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. \n \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n \n</div>","shortDescription":"","salaryDescription":"£26,000 plus 28 days holiday, bank holidays and other company benefits","publishDate":"2024-12-20T14:43:00.000Z","expirationDate":"2025-01-02T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/e194a44e-fce5-4353-8f32-a08a83604ab8.jpg","score":1,"featured":false,"enhanced":false},{"id":"14e23a1e-dcd5-426d-b0da-14a36076b3c1","title":"Housing Officer (North Region)","employer":"Southern Housing","department":"","location":"London, Farringdon","locationType":3,"description":"The role This is a Fixed Term Opportunity for Maternity Cover until 30th January 2026. We are looking for a Housing Officer to join our North Region Southern Housing Team. This a fixed term role based at our Fleet House office in Farringdon, Central London, working in a hybrid way, with arrangements to be agreed with the Area Housing Manager. Our Housing Officers are required to be flexible in their ability to travel across our homes in London, this is because we work in a patchless way. However, each role is designated to a team within the following areas and you may be required to travel within those zones as well as other zones as part of your duties. This role will cover Barking and Dagenham, Newham, Redbridge, Enfield, Barnet. The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. As a Housing Officer, you will be responsible for supporting tenants through their tenancy in the North, West and East London areas (North Region). Being professionally curious every day and for ensuring we know who our residents are. You will take action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support whilst being empathetic, polite, courteous, and hardworking, proactively resolving issues when you find them, in a safe and efficient manner. Responsibilities will include:<ul> <li>Providing an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks.</li> <li>Settling residents into their new homes and visit residents on a regular targeted and pro-active basis, ensuring tenancy conditions are met and properties are maintained to a good standard.</li> <li>Completing welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.</li> <li>Working proactively with customers, managing expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion</li> <li>Carrying out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators.</li> <li>Supporting with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions.</li>\n</ul> WHAT YOU'LL NEED: <ul> <li>Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement</li> <li>Proven experience of following processes, using initiative, and delivering excellent customer service.</li> <li>Professional curiosity to identify residents with complex support needs </li> <li>Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur</li> <li>Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. </li> <li>Ability to work effectively as part of a team, working in an agile environment. </li>\n</ul><ul> <li>Good negotiation and influencing skills </li> <li>The post holder will be required to work remotely at times and must be able to travel efficiently and/or have a valid licence and access to a vehicle</li>\n</ul>Please note, in your supporting statement, it is important that you address how you meet each of the above 8 criteria providing real examples. WHAT TO EXPECT: Closing Date: Sunday 5th January 2025 at 23:59 pm Shortlisting Date: Tuesday 7th and Wednesday 8th January 2025 Interviews: Week commencing 20th January 2025 Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications. About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.","shortDescription":"","salaryDescription":"£35,000 - £37,500 per annum (Depending on experience))","publishDate":"2024-12-12T00:00:00.000Z","expirationDate":"2025-01-05T00:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/b9fd1d0a-7dca-4b41-9fe1-80e89828778b.jpg","score":1,"featured":false,"enhanced":false},{"id":"9ed69ab3-dfd7-4625-a00a-d249d810a469","title":"Customer Service Assistant","employer":"United Colleges Group","department":"","location":"Willesden Green","locationType":3,"description":"Role: Customer Service Assistant\nLocation: Willesden Green/Wembley Park, Operational reasons may require you to work at alternative sites to meet the exigencies of the business\nResponsible to: Learner Services Manager\nSalary: £16,995 - £18,226 per annum (including London Weighting Allowance)\nRole Type: Part - Time (21hrs), Fixed Term\n \nAbout UCG\nUnited Colleges Group (UCG) is based at the heart of the education sector in London. With a combined turnover of c£50m, the Group has both the ambition and strength to create a lasting difference in the local communities it serves, and beyond. United Colleges Group, formed in 2017, has continued to provide strong education and skills support to the c16,000 learners who we serve every year. We have around 1,000 dedicated, skilled and enthusiastic staff who always put the needs of our students first and we are now looking for a Customer Service Assistant to join our cohort of dedicated staff.\nAbout the role \nThe Customer Service Assistant is a hands-on role supporting UCG’s front line Learner Services Team for the College ensuring the highest levels of customer support and information to the public, our potential students and customers, our partners and staff. The Customer Service Assistant will be expected to provide switchboard services for the college and support pre-enrolment advice and information to ensure a smooth applications and enquiries process for current and prospective students.\nThe successful applicant will provide administrative support for the Reception and Course Information Centre and to the Events and Lettings of the College.\nAs part of the Learner Services team, you will maintain excellent levels of presentation in Reception and manage front-line communications for visitors to the college, positively influencing the public’s perception of the College and their choice to engage, partner and study with us.\nThe Customer Service Assistant will;\n<ul>\n<li>Have an NVQ Level 2 in Information Advice and Guidance (or equivalent), or a willingness to work towards</li>\n<li>Have relevant experience providing administrative and customer service support in a busy working environment</li>\n<li>Have a sound knowledge of operating a switchboard</li>\n<li>Have excellent interpersonal and communication skills</li>\n<li>Have effective communication skills- both written and verbal</li>\n<li>Be able to work proactively and use initiative without supervision while also working as part of a team</li>\n</ul>\nIn return, the Group offers generous annual leave, a defined-benefit pension scheme, an interest-free season ticket loan, cycle scheme, free sight tests, enhanced maternity and paternity leave schemes and many other benefits.\nHow to Apply\nIf you’re ready to join a Group that has the resources to develop the talents of both students and staff, you can find more information on this role and details on how to apply by visiting the “Work with Us” section on our website: http://www.ucg.ac.uk.\nThe College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment. 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Customer Service job vacancies in Wembley

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6
Customer Service job vacancies in Wembley

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Closing in 4 days

Resolution Coordinator (Defects)

Peabody

Circa £37600

South East London (On-Site)

Posted 9 days ago

Closing in 3 days

Handyperson

London and Quadrant Housing Trust

£27,370 plus 28 days holiday, bank holidays and other company benefits

South East London, Garratt Lane (On-Site)

Posted 13 days ago

Closing today

Caretakers

London and Quadrant Housing Trust

£26,000 plus 28 days holiday, bank holidays and other company benefits

South Acton, Acton Gardens (On-Site)

Posted 13 days ago

Closing today

Caretaker

London and Quadrant Housing Trust

£26,000 plus 28 days holiday, bank holidays and other company benefits

Harrow/Kodak House (On-Site)

Posted 13 days ago

Closing in 3 days

Housing Officer (North Region)

Southern Housing

£35,000 - £37,500 per annum (Depending on experience))

London, Farringdon (On-Site)

Posted 21 days ago

Closing today

Customer Service Assistant

United Colleges Group

£16,995 - £18,226 per annum (including London Weighting Allowance)

Willesden Green (On-Site)

Posted 30+ days ago

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6 Customer Service job vacancies in Wembley

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Resolution Coordinator (Defects)

Handyperson

Caretakers

Caretaker

Housing Officer (North Region)

Customer Service Assistant

6
Customer Service job vacancies in Wembley