{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1735247034194,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"17fc1a7b-1c9b-425f-8486-079656818fa7","title":"Resolution Coordinator (Defects)","employer":"Peabody","department":"","location":"South East London","locationType":3,"description":"<strong>The vacancy</strong><br><br>Your typical day could start with you liaising with client departments, contractors, developers and consultants to ensure the successful rectification of issues on schemes, before updating Peabody colleagues on all defects queries in the defects liability period relating to their patch using Clixifix and our housing management systems.<br><br>As a Resolution Coordinator, you'll be the key point of contact for customers for the resolution of any queries post occupation. You'll have a detailed understanding of the schemes you manage and proactively manage defects of all new build properties within your area of responsibility, across the North East/West London region.<br><br>You'll build relationships with client teams and work with project managers, leasehold, housing management and resident liaison staff to ensure high quality communication with residents, use your technical knowledge to agree solutions with Defects surveyors where necessary and direct contractors to take responsibility for completion where applicable. To be successful in this role, you will be expected to work from the Westminster Bridge Road office two days per week.<br><br>Your role covers everything from managing contractor performance on defects, ensuring all cases follow through to resolution and ensuring that each project is brought in on time and where this is not achievable ensuring residents and internal clients are kept informed in a timely manner. If you're able to solve problems independently and have effective IT skills, we want to hear from you.<br><br>This a 12-month fixed term contract.<br><br><strong>To be successful in this role, you're:</strong><ul> <li>experienced in defects resolution, aftercare or repairs within Social Housing or a Private background.</li> <li>passionate about delivering the best service to customers, and confident in setting realistic expectations.</li> <li>knowledgeable of both the current and emerging regulatory regime in respect of Building Regulations and Building Safety for residential construction.</li> <li>knowledgeable of the client relationship with Contractors and housebuilders in Design and Build contracts/Development Agreements.</li> <li>experienced in communicating and negotiating with internal and external stakeholders</li>\n</ul><strong>Here are just a few of the benefits of working at Peabody: </strong><ul> <li>30 days' annual holiday, plus bank holidays</li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul><strong>Are you ready to apply? </strong><br><br>Please click on the 'Apply Now' button and submit both your CV and a bit about why we should consider you for the role. <br><br>If you have any questions about this role, please email Talent Specialist, <strong>Caroline Seery at caroline.seery@peabody.org.uk</strong><br><br><strong>Interviews will take place in person on the 13th & 14th January</strong><br><br><strong>PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.</strong>","shortDescription":"","salaryDescription":"Circa £37600","publishDate":"2024-12-24T03:50:45.000Z","expirationDate":"2025-01-06T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/e392b709-1041-4bb2-a44f-d0033cd2bd29.png","score":1,"featured":false,"enhanced":false},{"id":"d33c1418-476f-4ca6-b83d-9d5904d0e40e","title":"Handyperson","employer":"London and Quadrant Housing Trust","department":"","location":"South East London, Garratt Lane","locationType":3,"description":"<div class=\"col-12 ats-title-font pb-3\">Handyperson - Lambeth and Southwark - 6355</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n\n\n\n\n<p><strong>Job Title</strong></p>\n\n\n<p><strong>Handyperson</strong></p>\n\n\n\n\n<p><strong>Contract Type</strong></p>\n\n\n<p><strong>Permanent</strong></p>\n\n\n\n\n<p><strong>Hours</strong></p>\n\n\n<p><strong>Full time</strong></p>\n\n\n\n\n<p><strong>Persona</strong></p>\n\n\n<p><strong>Mobile ( Full Drivers License Essential)</strong></p>\n\n\n\n\n<p><strong>Reporting Office</strong></p>\n\n\n<p><strong>Garrett Lane SW18</strong></p>\n\n\n\n\n<p><strong>Working Location</strong></p>\n\n\n<p><strong>Various across Southwark and Lambeth</strong></p>\n\n\n\n\n<p><strong>Salary</strong></p>\n\n\n<p><strong>£27,370</strong></p>\n\n\n\n\n<p><strong>Closing date for completed application</strong></p>\n\n\n<p><strong>16<sup>th</sup> January 2025 - 23:00</strong></p>\n\n\n\n\n<p><strong> </strong></p>\n<p><strong>Interviews will be held in person at our Garratt Lane office on a date to be confirmed.</strong></p>\n<p><strong> </strong></p>\n<p><strong><a title=\"Role Profile - Handy Person.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJfKnABf5/DPInkVa6q8axuz8F4os0EJR4hTGO5+8+3RBqblufceJ48Cd24Ws6bFzFbfXEGRdnCY5UAkuVhDbLh\">Role Profile - Handy Person.docx</a></strong></p>\n<p><strong><a title=\"Role Profile - Handy Person.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJfKnABf5/DPInkVa6q8axuz8F4os0EJR4hTGO5+8+3RBqblufceJ48Cd24Ws6bFzFbfXEGRdnCY5UAkuVhDbLh\"> </a><br></strong></p>\n<p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated</strong><br><strong> </strong></p>\n<p>This is an exciting opportunity to join the Estate Caretaking Service, which is a key function of our continuing commitment to providing a responsive customer-based service for our residents.</p>\n<p><em><strong>Please note a full uk driving license is required for this role and the postholder will be requested to complete a basic DBS check</strong></em></p>\n<p><em><strong> </strong></em></p>\n<p><strong>Why choose L&Q?</strong></p>\n<p><strong> </strong></p>\n<ul>\n<li>We offer a competitive annual salary and staff benefits package.</li>\n<li>Strong family-friendly policies </li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Westfield Health Cash Plan</li>\n<li>Best Workplaces for Women </li>\n</ul>\n<p><strong> </strong></p>\n<p><strong>As a Handy Person, you will be:</strong></p>\n<ul>\n<li>You will be working as part of a team assisting in the delivery of our estate services to provide a high standard of maintenance in communal areas, within our blocks, and on our estates.</li>\n</ul>\n<ul>\n<li>You will be carrying out pre-planned projects involving painting, decorating, grounds work, and general improvement of schemes, as well as some minor maintenance where necessary.</li>\n<li>You will also be liaising directly with L&Q staff, residents, and contractors and you must have due regard to health & safety and security issues.</li>\n</ul>\n<p> </p>\n<p><strong>Your attributes</strong></p>\n<ul>\n<li>Capable of carrying out a variety of repair jobs and able to work effectively as part of a team and under your own initiative.</li>\n<li>Capable of trade skills or DIY or Gardening experience is essential.</li>\n<li>A good communicator and willing to learn new skills as the service adapts to the changing needs within the Trust.</li>\n<li>Confident working remotely as part of a team therefore you must have good interpersonal skills and be able to arrange work schedules and plan the implementation of work.</li>\n<li>Be self-motivated, proactive, and able to organise your time effectively and be aware of safe working practices.</li>\n</ul>\n<p> </p>\n<p>If you don’t have previous experience or qualifications but are willing to learn, have ambition, enthusiasm, and care about delivering a first-class service to our residents we would like to hear from you.                                                                                                                                                                                                                                           </p>\n<p> </p>\n<p> </p>\n<p><em><strong>For this post, the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Please note that this will be applied for by L&Q on behalf of the successful candidate. For further information about the Disclosure Barring Service please visit </strong></em><a href=\"http://www.homeoffice.gov.uk/\"><em><strong>www.homeoffice.gov.uk</strong></em></a></p>\n<p><em> </em></p>\n<p><em> </em></p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p>We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. </p>\n<p> </p>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our commitments:</strong></p>\n<p><strong> </strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p> </p>\n<p> </p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance</strong>.</p>\n<p> </p>\n<p> </p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p> </p>\n<p> </p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.</p>\n<p> </p>\n<p class=\"Body\">As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p class=\"Body\"> </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n<p> </p>\n</div>","shortDescription":"","salaryDescription":"£27,370 plus 28 days holiday, bank holidays and other company benefits","publishDate":"2024-12-20T15:25:00.000Z","expirationDate":"2025-01-05T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/1e557f81-1b52-4a65-b8e1-596f63baad0b.jpg","score":1,"featured":false,"enhanced":false},{"id":"d2ed7f04-bb88-4b75-868f-77c33ac170b3","title":"Caretakers","employer":"London and Quadrant Housing Trust","department":"","location":"South Acton, Acton Gardens","locationType":3,"description":"<div class=\"col-12 ats-title-font pb-3\">Caretaker x2 - Acton - 6350</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n<p> </p>\n<p> </p>\n\n\n\n\n<p><strong>Job Title</strong></p>\n\n\n<p><strong>Caretaker x2</strong></p>\n\n\n\n\n<p><strong>Contract Type</strong></p>\n\n\n<p><strong>Permanent</strong></p>\n\n\n\n\n<p><strong>Hours</strong></p>\n\n\n<p><strong>Full time</strong></p>\n\n\n\n\n<p><strong>Persona</strong></p>\n\n\n<p><strong>Site Based</strong></p>\n\n\n\n\n<p><strong>Patch</strong></p>\n\n\n<p><strong>Acton Gardens</strong></p>\n\n\n\n\n<p><strong>Reporting Office</strong></p>\n\n\n<p><strong>Acton Gardens</strong></p>\n\n\n\n\n<p><strong>Salary</strong></p>\n\n\n<p><strong>£26,000</strong></p>\n\n\n\n\n<p><strong>Closing date for completed applications</strong></p>\n\n<strong>2nd January 2025 - 23:00</strong>\n\n\n\n<p><strong> </strong></p>\n<p><strong>Interviews will be held in person on a date to be confirmed. </strong></p>\n<p><strong> </strong></p>\n<p><strong><a title=\"Role Profile - Caretaker.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAKqnplR55jemgvvka/kj/xvOGSvN3nPtvq9jhvI9C5WeADLUGDY7BHiR6eewrBULfEHpzR+cf9wk6nf40m8cKf9\">Role Profile - Caretaker.docx</a><br></strong></p>\n<p><strong> </strong></p>\n<p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated</strong></p>\n<p><strong> </strong></p>\n<p><strong><em>Candidates will also be requested to complete a basic DBS check.</em></strong></p>\n<p><strong> </strong></p>\n<p><strong> </strong></p>\n<p><span><strong>Why work for L&Q</strong></span></p>\n<p><span><strong> </strong></span></p>\n<p> </p>\n<p>We offer a competitive annual salary and staff benefits package</p>\n<p> </p>\n<p> </p>\n<ul>\n<li>Strong family friendly policies  </li>\n<li>Committed Learning & Development </li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6% </li>\n<li>Generous non-contributory life Assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women </li>\n</ul>\n<p> </p>\n<p>We are currently recruiting for Caretakers who will form part of our Estate Services structure and are a key function of our continuing commitment to providing a responsive customer-based service for our residents.</p>\n<p> </p>\n<p>As a caretaker you will be:</p>\n<ul>\n<li>Involved in maintaining communal areas within our blocks and on our estates, carrying out communal cleaning and grounds maintenance work.</li>\n<li>Carrying out small maintenance repairs as required.</li>\n<li>Liaising directly with residents and contractors and answering queries and you must have due regard to health & safety and security issues.</li>\n</ul>\n<p> </p>\n<p>You should be:</p>\n<p> </p>\n<ul>\n<li> Capable of carrying out a variety of small repair jobs and working effectively as part of a team and under your own initiative. </li>\n<li> Trade skills, Gardening or DIY experience would be an advantage together with a recognised City & Guilds or Bics qualification in cleaning, although not essential as training would be provided.</li>\n<li> A good communicator and be willing to learn new skills as the service adapts to the changing needs within the Neighbourhood.</li>\n<li> Able to work on your own initiative and be self-motivated to organise your own time effectively.</li>\n<li> Proactive in your daily activities and aware of safe working practices.</li>\n<li>Possessing a good literacy standard</li>\n<li> Have IT skills as you will be required to use a PC, undertaking online courses and assessments (This can be learnt on the job during the probationary period).</li>\n</ul>\n<p> </p>\n<p>If you don’t have previous experience or qualifications, but are willing to learn, have ambition, enthusiasm, and care about delivering a first-class service to our residents we would like to hear from you.                                                                                                                                                                                                                                                                 </p>\n<p><em><strong> </strong></em></p>\n<p><em><strong>For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Please note that this will be applied for by L&Q on behalf of the successful candidate. For further information about the Disclosure Barring Service please visit </strong></em><strong><a href=\"http://www.homeoffice.gov.uk/\"><em>www.homeoffice.gov.u</em></a></strong><em><strong>k</strong></em> </p>\n<p><strong> </strong></p>\n<p> </p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p> </p>\n<p> </p>\n<p>We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.  </p>\n<p> </p>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our commitments:</strong></p>\n<p> </p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p> </p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance</strong>.</p>\n<p> </p>\n<p>We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.</p>\n<p> </p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p> </p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p> </p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.</p>\n<p> </p>\n<p class=\"Body\">As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p class=\"Body\"> </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n<p> </p>\n</div>","shortDescription":"","salaryDescription":"£26,000 plus 28 days holiday, bank holidays and other company benefits","publishDate":"2024-12-20T15:22:00.000Z","expirationDate":"2025-01-02T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/9c8a64af-6f4c-4eb8-9fe3-3e24c7f5eb3a.jpg","score":1,"featured":false,"enhanced":false},{"id":"dab01ad5-da94-46fc-b15d-580bb83e8e9c","title":"Caretaker","employer":"London and Quadrant Housing Trust","department":"","location":"Harrow/Kodak House","locationType":3,"description":"<div class=\"col-12 ats-title-font pb-3\">Caretaker - Harrow/Kodak House - 6352</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n\n\n\n\n<p><strong>Job Title</strong></p>\n\n\n<p><strong>Caretaker</strong></p>\n\n\n\n\n<p><strong>Contract Type</strong></p>\n\n\n<p><strong>Permanent</strong></p>\n\n\n\n\n<p><strong>Hours</strong></p>\n\n\n<p><strong>Full time</strong></p>\n\n\n\n\n<p><strong>Persona</strong></p>\n\n\n<p><strong>Site Based</strong></p>\n\n\n\n\n<p><strong>Patch</strong></p>\n\n\n<p><strong>Harrow/Kodak House</strong></p>\n\n\n\n\n<p><strong>Reporting Office</strong></p>\n\n\n<p><strong>Acton Gardens</strong></p>\n\n\n\n\n<p><strong>Salary</strong></p>\n\n\n<p><strong>£26,000</strong></p>\n\n\n\n\n<p><strong>Closing date for completed applications</strong></p>\n\n\n<p><strong>2nd January 2025 - 23:00</strong></p>\n\n\n\n\n<p>  </p>\n<p><strong>Interviews will be held in person on a date to be confirmed, at our South Acton office.</strong></p>\n<p> </p>\n<p><a title=\"Role Profile - Caretaker.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAKqnplR55jemgvvka/kj/xvOGSvN3nPtvq9jhvI9C5WeADLUGDY7BHiR6eewrBULfEHpzR+cf9wk6nf40m8cKf9\">Role Profile - Caretaker.docx</a></p>\n<p> </p>\n<p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.</strong></p>\n<p> </p>\n<p><strong>The successful candidate will be required to complete a basic DBS check.</strong></p>\n<p> </p>\n<p><strong>Why work for L&Q</strong></p>\n<p> </p>\n<p> </p>\n<p>We offer a competitive annual salary and staff benefits package</p>\n<p> </p>\n<p> </p>\n<ul>\n<li>Strong family friendly policies  </li>\n<li>Committed Learning & Development </li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6% </li>\n<li>Generous non-contributory life Assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women </li>\n</ul>\n<p> </p>\n<p>We are currently recruiting for Caretakers who will form part of our Estate Services structure and are a key function of our continuing commitment to providing a responsive customer-based service for our residents.</p>\n<p>As a caretaker you will be:</p>\n<ul>\n<li>Involved in maintaining communal areas within our blocks and on our estates, carrying out communal cleaning and grounds maintenance work.</li>\n<li>Carrying out small maintenance repairs as required.</li>\n<li>Liaising directly with residents and contractors and answering queries and you must have due regard to health & safety and security issues.</li>\n</ul>\n<p>You should be:</p>\n<ul>\n<li> Capable of carrying out a variety of small repair jobs and working effectively as part of a team and under your own initiative. </li>\n<li> Trade skills, Gardening or DIY experience would be an advantage together with a recognised City & Guilds or Bics qualification in cleaning, although not essential as training would be provided.</li>\n<li> A good communicator and be willing to learn new skills as the service adapts to the changing needs within the Neighbourhood.</li>\n<li> Able to work on your own initiative and be self-motivated to organise your own time effectively.</li>\n<li> Proactive in your daily activities and aware of safe working practices.</li>\n<li>Possessing a good literacy standard</li>\n<li> Have IT skills as you will be required to use a PC, undertaking online courses and assessments (This can be learnt on the job during the probationary period).</li>\n</ul>\n<p>If you don’t have previous experience or qualifications, but are willing to learn, have ambition, enthusiasm, and care about delivering a first-class service to our residents we would like to hear from you.                                                                                                                                                                                                                                                                 </p>\n<p><em><strong>For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Please note that this will be applied for by L&Q on behalf of the successful candidate. For further information about the Disclosure Barring Service please visit </strong></em><strong><a href=\"http://www.homeoffice.gov.uk/\"><em>www.homeoffice.gov.u</em></a></strong><em><strong>k</strong></em> </p>\n<p> </p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p> </p>\n<p>We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.  </p>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our commitments:</strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p> </p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance</strong><strong>.</strong></p>\n<p> </p>\n<p>We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.</p>\n<p> </p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p> </p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.</p>\n<p> </p>\n<p class=\"Body\">As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p class=\"Body\"> </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n<p> </p>\n</div>","shortDescription":"","salaryDescription":"£26,000 plus 28 days holiday, bank holidays and other company benefits","publishDate":"2024-12-20T14:43:00.000Z","expirationDate":"2025-01-02T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/e194a44e-fce5-4353-8f32-a08a83604ab8.jpg","score":1,"featured":false,"enhanced":false},{"id":"5f6e54ee-5be3-4ce5-8fc7-f667502c9ad0","title":"Resolution Officer","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\"> </div>\n<div class=\"col-12 ats-normal-font pb-3\">\n<p><strong>Job Title </strong><strong>Resolution Officer’s x2</strong></p>\n<p><strong>Contract Type 1x </strong><strong>Permanent and 1x FTC</strong></p>\n<p><strong>Hours </strong><strong>Full time</strong></p>\n<p><strong>Persona </strong><strong>Agile 1 – 2 days office attendance required</strong></p>\n<p><strong>Reporting Office W</strong><strong>est Ham Lane, Stratford, E15or Sale Point, Trafford, M33</strong></p>\n<p><strong>Starting Salary </strong><strong>£31,923 - £35,019 (London Weighted) or £28,045 - £30,948 (Regional/Outside London)</strong></p>\n<p><strong>Closing date for completed applications </strong><strong>5th January 2025 at 23:00</strong></p>\n<p> </p>\n<p><strong>Interviews will be held on a date yet to be confirmed via MS Teams.</strong></p>\n<p><strong><br>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated</strong></p>\n<p><strong> </strong></p>\n<p><a title=\"Role Profile - Resolution Officer.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALLZoT83UOL+t5s5fnJ1LT+inWhDyF3ZsZM78Gki6x/5IwLGg88mbDMQ2nT7PLvY9lng79gagK46buBRrXu4Bqy\">Role Profile - Resolution Officer.docx</a></p>\n<p> </p>\n<p><strong>Why choose L&Q?</strong></p>\n<p>We offer a competitive annual salary and staff benefits package:</p>\n<ul>\n<li>Strong family-friendly policies  </li>\n<li> Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Westfield Cash Health Plan</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women </li>\n</ul>\n<p> </p>\n<p>Although previous experience within a social housing environment is beneficial, it isn’t essential. You would have previously worked within a customer-facing role and be confident and comfortable in managing complaints.</p>\n<p><strong><em> </em></strong></p>\n<p>As a Resolution Officer, you will be responsible for carrying out detailed investigations within the Housing Management Division and providing quality responses, at pace, to formal and informal complaints from residents. You will act as the ‘voice and face’ of L&Q and be responsible for liaising and leading on complaints management, working with complainants and the wider business, to resolve issues quickly, providing quality responses that demonstrate care.</p>\n<p> </p>\n<p> To be successful in this role, you must be customer-centric and have the stakeholder management skills that enable you to obtain desired outcomes from challenging positions. You will be empathetic, confident and driven to provide an exemplary level of Customer Service.</p>\n<p>You will always consider the customer Customer Experience and have the natural ability to spot areas where we need to change ways of working. You will be IT proficient and have exceptional verbal and written communication skills.</p>\n<p> </p>\n<p>Although previous experience within a social housing environment is beneficial, it isn’t essential. You would have previously worked within a customer-facing role and be confident and comfortable in managing complaints.</p>\n<p><strong><em> </em></strong></p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p> </p>\n<p>We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.  </p>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our commitments:</strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p> </p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance</strong>.</p>\n<p> </p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p> </p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p> </p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.</p>\n<p> </p>\n<p class=\"Body\">As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p class=\"Body\"> </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n<p> </p>\n</div>","shortDescription":"","salaryDescription":"Please see advert for full salary details, plus 28 days holiday, bank holidays and other company benefits","publishDate":"2024-12-20T10:50:00.000Z","expirationDate":"2025-01-05T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/08dc2439-2c0f-4388-a60e-ebf99593aec9.jpg","score":1,"featured":false,"enhanced":false},{"id":"f28670b8-a3ea-4174-ab5a-059dd915efe1","title":"Box Office Customer Service Assistant","employer":"Borough of Broxbourne","department":"","location":"High Street, Hoddesdon, Hertfordshire, EN11 8BE. The spotlight.","locationType":3,"description":"<p><strong>Post:  Box Office Customer Service Assistant (Ref: CSA)</strong></p>\n<p><strong> </strong></p>\n<p><strong>Salary: £11,928.80 p.a. (20 hours per week)</strong></p>\n<p><strong> </strong></p>\n<p>The Council is looking for a friendly, professional, and motivated Box Office Customer Service Assistant to join the team at The Spotlight. This role is key in providing an outstanding experience for the venue’s visitors through efficient ticketing services and excellent customer care.</p>\n<p> </p>\n<p>Applicants should deliver a warm, welcoming, and helpful service to all customers. Assisting with ticket sales, reservations, and queries using the ticketing system. Supporting the smooth operation of box office services during events and busy periods. Handling customer enquiries and resolving issues efficiently and professionally.<br><br></p>\n<p>You should have previous experience in a customer-facing role, ideally in a box office, retail, or hospitality setting. Strong interpersonal and communication skills to interact effectively with customers and colleagues. The ability to work independently, take initiative, and manage multiple tasks in a fast-paced environment.</p>\n<p> </p>\n<p>Good IT skills, including familiarity with MS Office and ticketing software (training will be provided).</p>\n<p>A flexible approach to duties and working hours, including evenings, weekends, and public holidays when required.</p>\n<p> </p>\n<p>The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post.</p>\n<p><strong> </strong></p>\n<p><strong>We are committed to safer recruitment, safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.</strong></p>\n<p> </p>\n<p><strong>The benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite, and a range of generous discounts across other leisure and culture services.</strong></p>\n<p><strong><em>Broxbourne Council is an Equal Opportunities employer.</em></strong></p>\n<p><strong>Details and application forms for all job vacancies are listed on the Council’s website.</strong></p>\n<p> </p>\n<p><strong>Application forms must be submitted online by Monday 27 January 2025 (quoting the above reference). </strong></p>\n<p>Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.</p>\n<p>Telephone: 01992 785509, Email: <a href=\"mailto:personnel@broxbourne.gov.uk\">personnel@broxbourne.gov.uk</a></p>\n<p>Website: www.broxbourne.gov.uk</p>","shortDescription":"","salaryDescription":"Salary: £11,928.80 p.a. (20 hours per week)","publishDate":"2024-12-19T10:34:00.000Z","expirationDate":"2025-01-27T23:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/056f618d-9800-4d17-99a2-6b3e41c4bba4.jpg","score":1,"featured":false,"enhanced":false},{"id":"14e23a1e-dcd5-426d-b0da-14a36076b3c1","title":"Housing Officer (North Region)","employer":"Southern Housing","department":"","location":"London, Farringdon","locationType":3,"description":"<strong>The role</strong><br><br><strong>This is a Fixed Term Opportunity for Maternity Cover until 30th January 2026. </strong><br><br>We are looking for a Housing Officer to join our North Region Southern Housing Team. This a fixed term role based at our Fleet House office in Farringdon, Central London, working in a hybrid way, with arrangements to be agreed with the Area Housing Manager.<br><br>Our Housing Officers are required to be flexible in their ability to travel across our homes in London, this is because we work in a patchless way. However, each role is designated to a team within the following areas and you may be required to travel within those zones as well as other zones as part of your duties.<br><br>This role will cover Barking and Dagenham, Newham, Redbridge, Enfield, Barnet.<br><br>The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. As a Housing Officer, you will be responsible for supporting tenants through their tenancy in the North, West and East London areas (North Region). Being professionally curious every day and for ensuring we know who our residents are. You will take action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support whilst being empathetic, polite, courteous, and hardworking, proactively resolving issues when you find them, in a safe and efficient manner.<br><br>Responsibilities will include:<ul> <li>Providing an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks.</li> <li>Settling residents into their new homes and visit residents on a regular targeted and pro-active basis, ensuring tenancy conditions are met and properties are maintained to a good standard.</li> <li>Completing welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.</li> <li>Working proactively with customers, managing expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion</li> <li>Carrying out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators.</li> <li>Supporting with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions.</li>\n</ul><strong> WHAT YOU'LL NEED: </strong><ul> <li>Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement</li> <li>Proven experience of following processes, using initiative, and delivering excellent customer service.</li> <li>Professional curiosity to identify residents with complex support needs </li> <li>Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur</li> <li>Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. </li> <li>Ability to work effectively as part of a team, working in an agile environment. </li>\n</ul><ul> <li>Good negotiation and influencing skills </li> <li>The post holder will be required to work remotely at times and must be able to travel efficiently and/or have a valid licence and access to a vehicle</li>\n</ul><strong>Please note, in your supporting statement, it is important that you address how you meet each of the above 8 criteria providing real examples. </strong><br><br><strong> WHAT TO EXPECT: </strong><br><br><strong>Closing Date: Sunday 5th January 2025 at 23:59 pm</strong><br><br><strong>Shortlisting Date: Tuesday 7th and Wednesday 8th January 2025</strong><br><br><strong>Interviews: Week commencing 20th January 2025 </strong><br><br> Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications. <br><br><strong>About us</strong><br><br>At Southern Housing, our residents are at the <strong>heart</strong> of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.<br><br>A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.<br><br><strong>What's in it for you</strong><br><br>Pension<br><br>Life <br>assurance<br><br>Healthcare cash plan<br><br>Eyecare & dental<br><br>Birthday <br>leave<br><br>Retailers discounts<br><br>Cycle <br>to work<br><br>Buy & sell <br>annual leave<br><br>Season ticket loan<br><br>In-house academy & career development<br><br>Flexible working<br><br><strong>Inclusion & Diversity</strong><br><br>We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.<br><br>We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.","shortDescription":"","salaryDescription":"£35,000 - £37,500 per annum (Depending on experience))","publishDate":"2024-12-12T00:00:00.000Z","expirationDate":"2025-01-05T00:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/b9fd1d0a-7dca-4b41-9fe1-80e89828778b.jpg","score":1,"featured":false,"enhanced":false},{"id":"41c9338a-efd6-4552-a367-f59464d55fe6","title":"Service Manager (Transformation) RP0115","employer":"Welwyn Hatfield Borough Council","department":"","location":"Campus East, Welwyn Garden City","locationType":2,"description":"<p><strong>Service Manager (Transformation)<br>(RP0115)</strong></p>\n<p><strong>Starting salary £49,123pa with potential progression to £52,279pa on achieving designated skills and experience</strong></p>\n<p><strong>37 hours per week (hybrid working)</strong></p>\n<p>We are seeking a driven and ambitious Transformation Manager to join our team.With a passion of driving service improvements, you will play a key role in advancing our Transformation Strategy.</p>\n<p>You will bring strong influencing and collaboration skills, working closely with both the Senior Management Team and services teams across the council to drive positive change across our key transformation priorities:</p>\n<ul>\n<li>Customer Experience and Channel Shift</li>\n<li>Technology and Automation</li>\n<li>Culture and Workforce</li>\n<li>Project Management and Service Improvement</li>\n<li>Data and Performance</li>\n</ul>\n<p>With the customer at the centre of everything we do, you will lead efforts to transform our customer service approach and oversee improvements in complaints performance.</p>\n<p>We are seeking a skilled project manager with substantial experience in leading projects and programmes that bring together people, technology, and processes. .</p>\n<p>This is an exciting opportunity for a motivated individual to play a pivotal role in shaping the future of our transformation program.</p>\n<p>Whether you are an experienced manager or a rising star ready to take the next step, we want to hear from you.</p>\n<p>For further information about this role, please contact Kirsten Roberts, Assistant Director (Customer Services & Transformation) on 01707 357177 for an informal chat.</p>\n<p><strong>Closing date for applications is 12 January 2025.</strong></p>\n<p><strong>Remote assessments will be held on 17 January 2025.</strong></p>\n<p><strong>interviews will be held on 22 and 23 January 2025.</strong></p>","shortDescription":"","salaryDescription":"Starting salary £49,123pa with potential progression to £52,279pa","publishDate":"2024-12-03T17:17:00.000Z","expirationDate":"2025-01-12T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/f01e12ff-1fe9-4458-afb9-c03d946eda2c.jpg","score":1,"featured":false,"enhanced":false},{"id":"9ed69ab3-dfd7-4625-a00a-d249d810a469","title":"Customer Service Assistant","employer":"United Colleges Group","department":"","location":"Willesden Green","locationType":3,"description":"<p><strong>Role: Customer Service Assistant</strong></p>\n<p><strong>Location:</strong> Willesden Green/Wembley Park, Operational reasons may require you to work at alternative sites to meet the exigencies of the business</p>\n<p><strong>Responsible to: </strong>Learner Services Manager</p>\n<p><strong>Salary: </strong>£16,995 - £18,226 per annum (including London Weighting Allowance)</p>\n<p><strong>Role Type: </strong>Part - Time (21hrs), Fixed Term</p>\n<p> </p>\n<p><strong>About UCG</strong></p>\n<p>United Colleges Group (UCG) is based at the heart of the education sector in London.  With a combined turnover of c£50m, the Group has both the ambition and strength to create a lasting difference in the local communities it serves, and beyond. United Colleges Group, formed in 2017, has continued to provide strong education and skills support to the c16,000 learners who we serve every year. We have around 1,000 dedicated, skilled and enthusiastic staff who always put the needs of our students first and we are now looking for a Customer Service Assistant to join our cohort of dedicated staff.</p>\n<p><strong>About the role </strong></p>\n<p>The Customer Service Assistant is a hands-on role supporting UCG’s front line Learner Services Team for the College ensuring the highest levels of customer support and information to the public, our potential students and customers, our partners and staff. The Customer Service Assistant will be expected to provide switchboard services for the college and support pre-enrolment advice and information to ensure a smooth applications and enquiries process for current and prospective students.</p>\n<p>The successful applicant will provide administrative support for the Reception and Course Information Centre and to the Events and Lettings of the College.</p>\n<p>As part of the Learner Services team, you will maintain excellent levels of presentation in Reception and manage front-line communications for visitors to the college, positively influencing the public’s perception of the College and their choice to engage, partner and study with us.</p>\n<p>The Customer Service Assistant will;</p>\n<ul>\n<li>Have an NVQ Level 2 in Information Advice and Guidance (or equivalent), or a willingness to work towards</li>\n<li>Have relevant experience providing administrative and customer service support in a busy working environment</li>\n<li>Have a sound knowledge of operating a switchboard</li>\n<li>Have excellent interpersonal and communication skills</li>\n<li>Have effective communication skills- both written and verbal</li>\n<li>Be able to work proactively and use initiative without supervision while also working as part of a team</li>\n</ul>\n<p>In return, the Group offers generous annual leave, a defined-benefit pension scheme, an interest-free season ticket loan, cycle scheme, free sight tests, enhanced maternity and paternity leave schemes and many other benefits.</p>\n<p><strong>How to Apply</strong></p>\n<p>If you’re ready to join a Group that has the resources to develop the talents of both students and staff, you can find more information on this role and details on how to apply by visiting the “Work with Us” section on our website: http://www.ucg.ac.uk.</p>\n<p><strong>The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.  Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check.</strong></p>\n<p><em>Please note that we may close the application prior to the listed date should sufficient applicants be received.</em></p>","shortDescription":"","salaryDescription":"£16,995 - £18,226 per annum (including London Weighting Allowance)","publishDate":"2024-11-28T11:27:00.000Z","expirationDate":"2025-01-02T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/385f3d99-1c1f-48e9-a608-8a36cba4682f.png","score":1,"featured":false,"enhanced":false},{"id":"ffdc3f7c-7563-4385-beed-b9787a5d1f8d","title":"Principal/Senior Trading Standards Officer","employer":"London Borough of Merton","department":"","location":"London","locationType":2,"description":"<p><strong>About us</strong></p>\n<p>Merton, Wandsworth and Richmond Councils have joined forces to form a unique Regulatory Services Partnership (RSP)&nbsp;that delivers a range of critical and statutory services that help keep Londoners safe.</p>\n<p>The RSP covers a diverse population and high-profile venues, including the All England Lawn Tennis Club (Wimbledon), AFC Wimbledon, Twickenham Rugby Stadium, the Battersea Power Station development, and New Covent Garden Market.</p>\n<p>The Trading Standards team is tackling issues such as the underage sales of prohibited goods; illicit tobacco, vapes, and alcohol; doorstep crime and rogue builders; letting agents; the cost-of-living crisis.</p>\n<p><strong>About our ideal candidate</strong></p>\n<p>We are looking for two experienced and highly professional Trading Standards Officers who can hit the ground running and deliver the whole range of consumer protection enforcement – including consumer complaints, business advice, inspections, project work, and formal legal action.</p>\n<p>You will be expected to manage your own caseload, undertake complex investigations, and act as a Lead Officer in allocated specialist area(s). You will work with other internal and external enforcement agencies on joint projects and operations. You will also be proficient in the use of IT, including premises databases and the Intelligence Database (IDB). You will hold a relevant professional qualification in Trading Standards.</p>\n<p>In addition to the above responsibilities, as a Principal Trading Standards Officer you will lead in the development of best practice policies and procedures, undertake the more contentious and complex investigations of regional or national significance, and represent the RSP at regional and national forums. Please note that this post does not have management responsibility.</p>\n<p><strong>What we offer:</strong></p>\n<p>Merton Council offers a competitive salary and membership of the Local Government Pension Scheme, excellent holiday entitlement and flexible working along with essential car user allowance and mileage scheme for officers using their car for work.</p>\n<p>Please see our why work for us page on our website for more information about a great range of benefits that go beyond salary and offer flexibility to suit you</p>\n<p><a href=\"https://www.merton.gov.uk/jobs/working-us#toc-family-friendly-policies-and-flexible-benefits\" target=\"_blank\">Work for Merton : Working for us | Merton Council</a></p>\n<p>We welcome applications for part-time, job-share or other flexible working patterns to enable you to achieve a good work/life balance.</p>\n<p>To arrange an informal chat, or if you have any questions about the roles, please email Karen Tillett, Trading Standards Manager at&nbsp;<a href=\"mailto:karen.tillett@merton.gov.uk\" target=\"_blank\">karen.tillett@merton.gov.uk</a>&nbsp;&nbsp;</p>\n<p><strong>Closing date for all applications 31st December 2024</strong></p>\n<p><strong><a href=\"https://jobs.merton.gov.uk/vacancy/principalsenior-trading-standards-officer-572124.html#hs_show_apply_popup=true\" target=\"_blank\">Please apply via this link</a></strong></p>\n<p>Let’s stay connected, follow us on social media:</p>\n<p><a href=\"https://uk.linkedin.com/\">LinkedIn</a></p>\n<p><a href=\"https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2F%3Flocale%3Den_GB\">Facebook</a></p>\n<p><a href=\"https://www.jobsgopublic.com/jobs/search/e9ab236c-e656-4259-a8b4-848ff5986b08?search=lewisham&amp;sessionId=b77e6856-9ddf-4799-89d1-b08c6b6a3ef1#sign-in-required\" target=\"_blank\">Twitter</a></p>","shortDescription":"<p>Merton Council seeks Trading Standards Officers to undertake consumer protection enforcement, investigate complex cases, and liaise with other agencies.</p>","salaryDescription":"Grade/Salary ME12/ME13 - £42,324 - £49,551 per annum, plus Essential User Car Allowance of £963","publishDate":"2024-11-22T15:05:05.691Z","expirationDate":"2024-12-31T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/465f447f-b4d1-4fcd-83d0-0738ad0f322f.png","score":1,"featured":false,"enhanced":true},{"id":"d40ef31d-e196-4bed-85c4-65ab346fa46f","title":"Multi Trade Operative","employer":"Peabody","department":"","location":"Thamesmead DA18 4AA","locationType":3,"description":"<strong>The vacancy</strong><br><br>Are you an experienced multi-trade professional looking for a rewarding role where no two days are the same? Do you have a passion for maintaining public spaces and delivering excellent customer service? If so, this role could be the perfect fit for you!<br><br>We're seeking a skilled <strong>Multi Trade Operative</strong> to join our team maintaining and repairing public open spaces across Thamesmead. This role offers a fantastic opportunity to contribute to our vision of enhancing over 850 hectares of green spaces and waterways as part of our 30-year \"Living in the Landscape\" strategy.<br><br><strong>What we're looking for:</strong><ul> <li>Proven experience in general repairs or multi-trade maintenance.</li> <li>Familiarity with working in public areas, such as playgrounds.</li> <li>Commitment to delivering great customer service.</li> <li>A full UK driving licence.</li>\n</ul><strong>About the Role</strong><br><br>As a <strong>Multi Trade Operative</strong>, you'll work with our Green Spaces team to maintain hard landscaping features, including play equipment, fencing, and street furniture. Key responsibilities include:<ul> <li>Providing efficient, cost-effective repairs and maintenance services in public and communal spaces.</li> <li>Planning and delivering reactive and proactive repairs, ensuring a high-quality finish.</li> <li>Undertaking a range of repair tasks, including fencing, painting, carpentry, bollard and bin replacements, playground equipment repairs, and more.</li> <li>Recording work using a handheld device/app.</li> <li>Maintaining equipment, tools, and a company-provided van to a high standard.</li> <li>Participating in quality assurance checks and completing accident reports when required.</li>\n</ul>We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.<br><br>Please note: This role requires a full UK driving licence and a basic DBS check.<br><br>Here just a few of the benefits for working at Peabody:<ul> <li>Fully funded and equipped vehicle to and from home</li> <li>30 days annual holiday plus bank holidays </li> <li>Competitive salaries that are benchmarked regularly against current market rates </li> <li>Two additional paid volunteering days each year </li> <li>Flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>Up to 10% pension contribution</li>\n</ul><strong>Are you ready to apply? </strong><br><br>PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.<br><br>To be considered for the position of <strong>Multi Trade Operative</strong>, please click on the 'Apply Now' button and submit both your CV and a bit about why we should consider you for the role. <br><br>If you need to ask us anything else at all, feel free to drop an email to victoria.wilson@peabody.org.uk and one of our team will be in touch. <br><br>Interviews will take place in January 2025.<br><br>Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.","shortDescription":"","salaryDescription":"£31,526.00 a year","publishDate":"2024-11-22T04:19:03.000Z","expirationDate":"2024-12-27T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/1034f1e7-4e99-4551-bd9c-bdf803f776d9.png","score":1,"featured":false,"enhanced":false}],"totalResults":11,"page":1,"pageSize":20,"facets":{"LocationType":{"2":3,"3":8},"ContractType":{"1":10,"5":1},"WorkingPatterns":{"1":9,"2":3,"4":1,"5":1,"6":1,"7":1,"8":1},"PublishDate":{"1":0,"2":1,"3":5,"4":6,"5":11},"JobTypes":{"administration":1,"caretaking":3,"customer service":11,"housing":4,"social care":1},"EmployerType":{"charity/voluntary":1,"local government":3,"social housing":7}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":[{"lat":51.672344,"lng":-0.35146832},{"lat":51.38494,"lng":-0.35146832},{"lat":51.38494,"lng":0.14827104},{"lat":51.672344,"lng":0.14827104},{"lat":51.672344,"lng":-0.35146832}],"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1735247034278,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,"london",null,null,{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":["customer-service"],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,\"london\",null,null,{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[\"customer-service\"],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":[{"value":"Customer Service","slug":"customer-service"}],"dataUpdateCount":1,"dataUpdatedAt":1735247034179,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete","customer-service"],"queryHash":"[\"jobTypesAutocomplete\",\"customer-service\"]"}]}
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Resolution Coordinator (Defects)

Peabody

Peabody logo

Circa £37600

South East London (On-Site)

Posted 2 days ago

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