Housing Officer

Are you passionate about engaging with customers and improving communities? Do you enjoy talking to and listening to customers in order to learn and shape services based on feedback?

This is an exciting time to join the Council’s Housing Service as we seek to transform services and innovate. The successful candidate will have an opportunity to be part of this journey. If you thrive in challenging environments and enjoy being part of service improvement and sharing best practice, this could be the environment for you to prosper.

We are seeking a motivated, flexible, and pro-active person to join our existing Housing Team. The role will involve managing a varied case load which is patch based, with varied stock types, such as temporary accommodation, sheltered schemes, and general needs stock. The role will incorporate all aspects of tenancy management including anti-social behaviour and estate inspections, assisting our Income Officers with arrears, and working closely with our Repairs team.

Ideally the candidate will have experience in working within the social housing sector in a customer focused environment often dealing with complex problems that need solving, however we will also consider candidates with the relevant transferable skills.

You will have a can do and positive attitude and understand the important of building collaborative, trusting relationships with all customers including tenants, agencies, stakeholders, families, and other departments within the Council to deliver the best outcomes for our tenants.

Effective communication is key and will allow you to get to the heart of issues and deal with sensitively, professionally, and courteously.

The successful candidate should also be willing to undertake any relevant Housing Qualifications.

You will also be an essential car user and be required to have access to a vehicle.

The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.          

DBS Check

Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.

As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack. 

Work Based Qualification

Upon successful completion of the probationary period, you will work towards achieving a job specific work-based qualification as part of your ongoing learning and development. This would be via the Chartered Institute of Housing Professional qualification or equivalent.

Who to contact for informal discussion:

For an informal discussion about the role, please contact Lise Alleyne, (Housing Team Leader) on 01483 743695

 

Closing Date: 16 February 2025 - 23.55pm

Interview Dates: 25 & 26 February 2025