Customer Service Assistant x2 posts

Knowsley Council is an award winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. Come join us and be part of our success

2 Posts - Fixed Term for 12 months

We are looking to recruit a highly motivated, customer focused individual to join our busy and demanding Customer Services Team. You will be part of a team dedicated to managing customer interactions and providing support and advice to customers ensuring as many enquiries as possible are resolved at first point of contact to maximise customer satisfaction

You will provide first point of contact to customers dealing with general enquiries via telephone, live chat and face-to-face giving advice and assistance on a range of Council Services

Previous experience of delivering excellent customer service, together with excellent communication and IT skills and an ability to deal courteously and sensitively with enquires.

We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

We will consider requests for flexible working.  For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

If after reading the Job Description and Person Specification you have any questions and would like an informal discussion about the post, please contact alison.eustance@knowsley.gov.uk and Julie.johnson@knowsley.gov.uk

If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.