System Support Officer (Housing Solutions )

Grade 4- £30,630- £32,931pa  12 Month Fixed Term Contract/Secondment Opportunity (The post is 36 hours per week, Hybrid) 

In this role you will play a key role in the delivery of a highly effective homelessness prevention services as we work to improve outcomes for children and young people. Prevention and Relief Services identify individuals and families at risk of homelessness and provide holistic support working with both internal and external partners including local voluntary sector organisations.

 This is a supportive role which will be at the forefront of the prevention of homelessness and at the cutting edge by finding a solution to a crisis or arranging emergency and settled accommodation for all homeless households following the introduction of the Homeless Reduction Act 2017. The successful candidate will be able to diagnose and resolve complex customer information and display an excellent understanding of handling customer enquiries and service requests via face to face, telephone and email.

The Havering Housing Demand Service delivers the statutory advice and homelessness preventions services and the Housing Register and Allocations function. With the Homelessness Reduction Act 2017 coming into force in April 2018, we created new posts to provide administrative support to the Team.

You will work with people at risk of homelessness and their landlords alike. We want you to diagnose and resolve complex customer information and display an excellent understanding of handling customer enquiries and help residents remain in their homes where homelessness can be prevented and support landlords who provide the council with properties to relieve homelessness.

This is an opportunity to make a real difference to the lives of our residents. The qualities we are looking for this role is:

• Communicate in a clear, accurate and appropriate manner 
• Able to use a range of appropriate techniques, to demonstrate an ability to ask the right questions, listen actively, check understanding 
• Willingness to support others and work in a team 
• A good listener, not easily flustered, experience of working in a busy frontline service, knowledge of how to resolve housing issues, can do positive attitude and good IT and administrative skills
• An excellent team player who can multi-task with ease.

Please view Job Profile here

The post is full time 36 hours per week, hybrid working, 12 months fixed term contract / secondment.

For an informal discussion about the post, please contact Alfreda Boateng at Alfreda.Boateng@havering.gov.uk . 

The closing date for the receipt of applications is 18 April 2025, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful.  Interview date to be confirmed. 

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770.

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

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