Waste Supervisor

Advert Information

Job Title: Waste Supervisor
Location: Hertfordshire
Starting Salary: £40,043 progressing to £43,764
Hours: 40 per week
Contract: Permanent

Diversity: We are an inclusive employer and value a diverse workforce

As part of the Waste Management Unit, fulfilling the statutory duties of a waste disposal authority, the Recycling Centre service in Hertfordshire receives c1.5million visitors each year and handles c80,000 tonnes of household waste across a network of 16 Recycling Centres.

As an individual experienced in managing and motivating remote teams to achieve outstanding results and high levels of customer service, you will manage Recycling Centres in line with Health and Safety, Waste industry (EA) and other applicable legislations. Working as part of a small team in the Recycling Centre service you will manage and continuously improve the provision of this statutory service to the residents of Hertfordshire.

Working closely with colleagues in a small team to manage a number of Recycling Centres and Reuse shops within the county. Duties and responsibilities will include:

• Ensuring compliance with all applicable legislation including Environmental and Health & Safety requirements
• Promote continuous improvement in levels of customer service as well as recycling performance, waste reduction and increasing Reuse.
• Travel round the county providing visible leadership to remote teams and conducting frequent inspections relating to service provision and compliance.
• Dealing with members of the public in person, on the phone and via written communications.
• Investigate accidents, incidents, complaints and customer enquiries to provide a full and reasoned response and resolution.
• Challenging service users who may be fraudulently accessing free public services and at the expense of tax payers.
• Make reasoned and evidenced decisions regarding service provision on weekends on behalf of senior management.
• Using initiative and creativity to solve complex problems within the framework of applicable legislation and council policy.
• Responsible for the effective maintenance of infrastructure, plant and machinery at recycling centres
• Use clear and effective communications with contractors to ensure continuous service delivery.
• Identifying the need for and placing orders for goods and services related to the service and goods receipting for invoice payment approval.

Additional Information

As someone engaged in ensuring a compliant and positive working environment across a diverse and dispersed front line team everyday will present different challenges. Working closely with different members of the Recycling Centre and Reuse Team, the Waste Management Unit and colleagues from across HCC you will have the opportunity to help deliver and shape a service that many residents rely upon as well as helping the Council protect the environment for future generations.

The successful applicant will be able to demonstrate:

• Leadership and management skills in dealing with front line staff
• Experience in managing Health and Safety, preferably backed up with a relevant qualification
• Proven ability to improve services through managing a team of staff
• Ability to deal with members of the public and communicate policy and legislative restrictions in clear terms acknowledging the diversity of Hertfordshire residents.
• Proven ability to effectively and efficiently manage operations similar to a Recycling Centre.
• Daily access to a vehicle and the ability to drive around the county as required.

This is a rolling advert may close early if excessive applications are received.

Interview date(s): tbc

For an informal discussion and more information please contact: Lorna.stump@hertfordshire.gov.uk

Benefits of working for us:
• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes

Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Driving Roles Only: As part of this role, you will be required to travel to other HCC Sites/Residences either using your own mode of transport or a company car. In light of this, the ability to drive and/or travel around the County is required for this role a DVLA check will be required on appointment.

How to Apply

As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed.