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Customer Services Advisor [KAT]
The Halewood Centre, Roseheath Drive, Halewood , Knowsley, L26 9UH, Hybrid Working (Hybrid)
Temporary, Full time
No DBS check required
£27,711 - £30,060 per annum
Consideration will be given for part time working
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the MJ Awards 2024. Come join us and be part of our future success!
12 month temporary post
An exciting opportunity is available for a First Response Advisor to handle incoming contacts for the Front Door Team
We are looking for individuals who enjoy working as part of a fast paced supportive team to provide an effective first point of contact for the customers of Adult Social Care as directed by managers on behalf of social care staff and partners.
Some duties of your role will be:
- Answer incoming calls and direct support to the correct service
- Signpost to appropriate services
- Provide information on services available around the Knowsley area
- Manage email contacts and direct to the correct service
- Generate contacts for multiple service areas
- Complete referrals to third sector providers where appropriate
- Access sensitive information and follow GDPR guidlines
You will also need to be computer literate, have confident customer service experience and you will need the ability to work under pressure of high call volumes.
Call handling is experience is essential for this post.
We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
We will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact Jennifer Edwards / Tel: 0151 443 2600 / Email: Jennifer.edwards@knowsley.gov.uk
Previous applicants need not apply
JD_CSA.pdf
PS_CSA.pdf
Conditions_of_Service_November_23_-_Template.pdf
