Seasonal Customer Service Officer

About the Role

Mersey Ferries are one of Merseyside’s most visited tourist attractions offering River Explorer Cruises, Evening Cruises, Manchester Ship Canal Cruises as well as our standard commuter service.

Working at any of our terminals or attractions, you must have a flexible approach to working hours as there are various different shift times at all our locations. These could be start times from 0700 and finish times to 2000.

The right candidate must be prepared to be called on at short notice and be available to work for most bank holiday throughout the summer. 

Our Ferry terminals and attractions are located at Liverpool Pier Head or Seacombe.

This is a part time role workinf 15 Hours per week (additional hours will be available) worked over a seven day a week Roster covering weekends and Bank Holidays.

 

 About the person

You should have a high standard of personal presentation, good numeracy and computer skills, a friendly disposition, an outgoing personality and be genuinely committed to providing excellent customer service.

This role maybe of interest to students and shift times can be worked around studies during the academic year.

The right attitude and great communications skills are most important in this role.

Full training and uniform will be provided. 

If you think you match the job description and our values then click on the link to apply, indicating how you meet the person specification.

 

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

 

Staff benefits

• •‍Local Government Pension Scheme contributions between 5.5% and 12.5%
• •‍Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• •‍Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• •‍Flexible and hybrid working
• •‍24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• •‍Automatic enrolment to our Westfield Health Programme
• •‍Corporate discounts at council-owned gyms
• •‍Bike to Work Scheme
• •‍Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

 

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for all candidates who met the essential criteria in the job description and who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Next Steps

Interview/Test Date Wednesday 23^rd April 2025