Lead Front Line Delivery Officer

About Us

North Somerset Council is dedicated to delivering high-quality, community-focused services and is committed to building a fairer, greener, and more inclusive environment for all residents. By joining our team, you will contribute directly to making a positive impact across our communities.

The Role

We're seeking a motivated and experienced Lead Front Line Delivery Officer to join our Integrated Transport Unit. This role supports our Community Meals and Home to School Transport teams, providing essential services to residents. As the Lead Officer, you'll work closely with the Principal Operations Lead to maintain high-quality, compliant, and customer-focused services.

This role requires flexibility across our Clevedon and Weston-super-Mare sites, with a shift schedule from Thursday to Monday, five hours per day.

Please be advised that the Clevedon office will be closing in 2025, consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston-super-Mare or within North Somerset.

Key Responsibilities:

• Serve as the primary contact for Community Meals and School Transport officers, coordinating daily operational activities,
• Answer queries from colleagues and service users, ensuring efficient and timely service delivery,
• Lead the induction, training, and development of operational teams,
• Oversee route planning, resource allocation, and risk management to ensure operational continuity,
• Execute daily logistics, including driver scheduling, compliance checks, vehicle defect reporting, and IT troubleshooting,
• Conduct welfare checks at every engagement, promptly reporting incidents as needed,
• Manage essential administrative tasks, including rota management, equipment maintenance, complaint handling, and confidential document disposal,
• Ensure service risk assessments are reviewed and proactively managed,
• Maintain compliance with safety and council protocols, upholding a customer-focused approach to every task.

This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

About You

We're looking for a committed, compassionate professional who thrives in a customer-facing role. As a Driver Lead, you'll be confident working independently and collaboratively, leading by example as an effective communicator and supporter. You bring experience and understanding of supporting vulnerable individuals, ensuring their needs are met with empathy and care.

We welcome candidates with transferable skills and a commitment to continuous professional development.

To succeed in this role, you'll need:

• NVQ Level 2 or 3 qualifications (or equivalent practical work experience) related to the service area,

• In-depth knowledge of service-related technical protocols, processes, and relevant legislation,
• Practical experience working with vulnerable people, with an understanding of safeguarding protocols,
• Strong communication skills to engage effectively with colleagues and service users, both verbally and in writing,
• Proficiency in Microsoft Office and the ability to quickly learn bespoke software,
• Ability to interpret maps and plans accurately,
• A full, clean driving license,
• A positive, courteous, and professional demeanour toward colleagues and the public.

What We Offer

At North Somerset Council, we invest in our employees and foster an inclusive work culture.

Our benefits include:

• Competitive salary and benefits
• Local Government Pension scheme
• Flexible working arrangements and opportunities to purchase up to 10 additional leave days per year
• Staff groups supporting carers, disabilities, LGBTQ+, race and cultural heritage, and young staff forums
• In-house wellbeing team and salary sacrifice schemes for bicycles and electric vehicles

Further details of our excellent rewards package can be found in our Benefits booklet .

How to Apply

If you share our vision and values, we'd love to hear from you. Please apply online by 11:59 pm on the application closing date. In your application, detail how you meet the essential criteria for the role.

Contact Information

For questions about the role, contact Kris Peake, Principal Transport Operations Lead Officer, at Kris.Peake@n-somerset.gov.uk .

Additional Information

As a Disability Confident Leader, we guarantee interviews to disabled applicants who meet essential criteria.

Interview Date: To be confirmed.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.