Income Management Advisor

Income Management Advisor

Housing Income and Leaseholder Management

Temporary – Up to 18 months

Full time – 37 hours per week

NS10 £35,235 - £37,035 per annum

We are now recruiting for an Income Management Adviser to join our Housing Income and Leaseholder Management team on a temporary basis. In this role you will be responsible for providing a proactive and supportive income management service to ensure tenancies are sustained and rent recovery is maximised. You will demonstrate effective conflict management skills, will encourage tenant involvement, and will have a customer focus at all times.

We offer enrolment in the career average local government pension scheme, flexi scheme, hybrid working, a generous annual leave entitlement that increases with service, a whole host of family-friendly benefits, 1 days’ paid volunteering leave, lifestyle benefits platform, funded health cash plan, free car parking to June 2026 and £10 a month gym membership at one of our four gyms in the district.

Your duties will include but not be limited to:

• Proactively engaging with tenants offering support and guidance
• Taking a preventative, early intervention approach to arrears management
• Working collaboratively with colleagues across to the Council, external agencies and support providers to achieve the best outcomes for tenants
• Initiating and managing formal recovery processes where necessary, including serving legal notice and attending court
• Attending evictions where necessary to ensure they are carried out in the prescribed manner
• Preparing reports and statistical data as required

As the successful candidate, you will have:

• Previous experience working in social housing
• Excellent knowledge of current social housing issues and relevant legislation
• Excellent knowledge of housing finance issues such as rent recovery and the welfare benefits system
• HNC, or equivalent, in housing or relevant field
• Ability to interpret and apply legislation, policy, and processes

For an informal chat, or more information, please contact David Price – Business Manager Housing Income and Leaseholder Management on 01636 655538.

Closing Date: 11th April 2025

Interview: 22nd April 2025

A well thought through application addressing the advertised essential and desirable criteria for the post will be considered far more favourably than a generic covering letter and CV. 

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 20210) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.