Infrastructure Manager

INTERNAL APPLICANTS ONLY

Permanent

Ref: IT023

 

Dacorum Council is transforming its ICT infrastructure to align with its recently approved digital strategy. Our digital principles are:

Dacorum in the Cloud - we will use cloud-based systems (where possible) to increase ease of access, reliability and versatility

Mobile First - we will look first to technologies which are mobile enabled, designed to be used anywhere

Configuration not Customisation - we will configure “Out of The Box” solutions wherever possible

Automate, Consolidate, Eliminate - we will automate low-value-add steps or joins in solutions and focus on eliminating manual steps wherever possible

Reuse before Buy, before Build - solutions will be fully exploited, purchased only if necessary and then built only if there is a unique requirement

Data as an Asset - data will be managed to ensure accuracy and quality to support informed decisions and analytical insight

Security and Privacy - no solution will be deployed until we are sure that it complies with legislation and keeps our data safe

Our wider digital improvement programme aims to support our customer strategy by putting users and customers at the heart of our everything we do:

• Providing the right tools for customers to interact with us digitally where they can so that we can direct our expert resources where they are needed most
• Providing users with the right tools to enable them to be more productive in their jobs enabling them to provide services in the best way to meet customer need.

 

The focus of this role will be to manage and develop the council’s infrastructure in line with the digital strategy including building a service catalogue and expanding automated self-service to proactively reduce the number of service requests received, maintaining agreed service levels and reduce the resolution time of complex incidents. Key will be the development of our short and long-term technology road map which we will use to drive forward innovation through increased automation, efficiency improvements and system integration whilst strengthening cybersecurity across our estate.

Leading the Infrastructure Team the Infrastructure Manager will support services, via the DSF, to develop technical specifications required to upgrade existing applications or procure new systems. They will work with services to develop solutions and implement change using agile methodologies. Members of the applications team will develop project management skills and technical skills across multiple applications providing every council service with IT advice and support when required.

The Infrastructure Manager will lead the implementation of the technology roadmap to minimise disruption to the business caused by service outages. They will disseminate workarounds across the organisation when P1 and P2 incidents come through the service desk indicating a serious outage. The team will also prepare services for periods of routine downtime for upgrades and patching.

Large scale projects such as moving services to the cloud, further development of applications etc. will be led by the Infrastructure Manager.

This is a hybrid role with working pattern being 2 days office based and 3 working remotely.

Applicants must have a driving licence that is valid in the UK. Some out of hours working may be required. 

A Basic check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.

The deadline for applications will be midnight on the closing date shown in the advert details.

 

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