Registration Officer

Lambeth Agency Workers- Click here to apply

Registration Officer REF: 2194 

SO1: £39,150 pa rising in annual increments to £40,344pa inc LW.  

Permanent and Full Time

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. 

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. 

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team:

Join our dynamic and vibrant Registration Team to provide a professional and customer focused approach to a frontline service meeting the needs of our customers at life’s key moments. You will join a team of 20, which is made up of Registrars, Team Leaders, a Senior Registrar, a Venues Officer and a Commercial Officer, in a very busy office, constantly striving to keep up with demand for its services while keeping up to date with legislative changes.

 About the Role:

As a Registration Officer, you will be instrumental in providing essential civil registration services across Lambeth, ensuring that all registrations—whether for births, deaths, marriages, or civil partnerships—are handled accurately and in full compliance with legal requirements. 

You will assist residents throughout the registration process, conduct ceremonies, and work alongside a range of stakeholders, including government bodies and local authorities, to maintain high standards of service delivery. If you're committed to making a meaningful impact and have the skills to deliver exceptional services, we’d love to hear from you.

You will play a crucial part in handling records, processing applications and ensuring data accuracy. You will need to have strong administrative and organizational skills coupled with strong customer service skills. Due to the varied nature of the role you will need to be proactive and solution focused.

• Statutory and Non-Statutory Services: Register births, deaths, marriages, and civil partnerships, and officiate at ceremonies. Manage all associated administration and documentation.
• Ceremony Management: Conduct marriage, civil partnership, and citizenship ceremonies, liaising with dignitaries, government agencies, and venue providers as needed.
• Customer Service: Provide expert advice and guidance to the public on registration services, managing enquiries via phone, email, social media, and in person.
• Legal Compliance: Scrutinize documents, ensure the validity of marriage and civil partnerships, and safeguard against sham or forced marriages.

This role is fully office based, and you will be working from Lambeth Town Hall / Lambeth Civic Centre, as well as our Ceremony venues within the Borough. 

To be considered for interview, your CV and supporting statement will clearly evidence:

• Proven experience in a customer-facing role, ideally within a registration, legal, or public service setting.
• Excellent communication skills, both written and verbal, with the ability to provide clear, professional advice.
• Strong organisational and administrative skills, including experience with data entry and managing records.
• Ability to handle sensitive situations tactfully and professionally.
• Experience of using IT systems to manage and update records accurately.
• Ability to work independently and as part of a team, demonstrating initiative and reliability.

We especially encourage applications from people from underrepresented groups and while the role is open to all applicants, Lambeth will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from underrepresented groups where there is a choice between two candidates of equal merit. 

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

 

Job Description and Person Specification

Contact Information:

For an informal discussion about the role, please contact Meg Young at myoung@lambeth.gov.uk 

Recruitment Timelines:

Advert close date: 11:59pm on Sunday 6 April 2025

Interviews: Wednesday 16 and Thursday 17 April 2025

Benefits:

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

How to Apply:

If you're interest in this opportunity, click on the apply button and complete an online application. 

In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV and personal statement.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.