Head of Tenancy Services

Head of Tenancy Services
£56,729 - £71,992
37 hours
Hybrid working

About the role

This exciting role will be responsible for the management of the Council’s social housing stock including leasehold properties. Responsible for the collection of rental income, ensuring tenancies are managed legally, Anti-Social Behaviour is addressed and residents are provided with optimum customer service standards.  Responsible for provision of Estate Services for communal areas either by directly employed staff or a contracted out service.

Included in the remit will be:

• provision of first class landlord services with a culture of continuous service improvement
• rental and service charge income are maximised with a proportionate and flexible approach to the process
• estate cleaning and environmental services are provided consistently
• management of the Council’s response to Anti-Social Behaviour in HRA properties
• provision of first class older persons independent retirement living schemes

The ideal candidate for the role will bring commitment, enthusiasm, knowledge and practical experience of managing a social housing stock.

To be successful in this role you will ideally have full membership of a relevant professional body, be an experienced manager with an extensive and successful record of delivering services and maximising income.

About you

You will have the following skills and experience:

• Proven successful track record in Housing Management. Minimum of 3 years multidisciplinary line management responsibility
• A track record of developing, implementing and delivering continuous improvement in service delivery, with defined outcomes
• Experience of performance management within a housing environment
• Excellent verbal & written communication, including report writing
• Experience of partnership working both internally and externally, and of quickly establishing trust and credibility
• Excellent knowledge of housing legislation and regulatory requirements with an ability to develop policies and procedures to ensure operational compliance

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.  We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.

Benefits

• Hybrid working 3 days in the office, 2 days working from home
• Flexible working and Flexi-leave
• 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas
• Excellent Pension Scheme, including access to an Advanced Voluntary Contributions
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• UK Healthcare plan after 1 years’ service
• Dental insurance plan after 3 years’ service
• Mileage allowance

How to apply

For more information on the role and to apply please visit: Runnymede Borough Council Jobs | Surrey Jobs

We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at humanresources@runnymede.gov.uk or on 01932 425516 who will be able to assist you.

For an informal chat about this role please contact Daniel Lloyd, Head of Housing Operations, on 01932 838383 or daniel.lloyd@runnymede.gov.uk

Closing Date: 16 February 2025

Interview Date(s): Week commencing 24 February 2025

If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.