Service Manager - Local Taxation and Business Transformation

Knowsley Council is an award winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. Come join us and be part of our success.

We have an exciting opportunity for a motivated individual to join the Exchequer Management Team and support the Council to continue to deliver on our ambitious plans to support Knowsley’s residents. If you’re a manager with significant Local Taxation experience, and the passion and drive to help us modernise our services, then we’d like to hear from you

As Service Manager - Local Taxation and Business Transformation you will play a key role in helping to deliver the Council’s priorities You will be responsible for planning, developing, delivering, and managing Local Taxation, ensuring compliance with legislation and high standards of service delivery. Your role will involve contributing to the strategic direction of the service, developing and implementing policies, managing stakeholder relationships, and overseeing performance and quality management systems. You will also be responsible for fostering a high performing culture across the service, ensuring a customer focussed approach and a drive for continuous improvement, best practice and value for money

To be successful in this role, you will need:

• Substantial experience in planning and delivering a Local Taxation service, with expert technical knowledge and experience.
• A proven track record of senior management success in a Local Taxation role.
• Extensive knowledge and understanding of the Local Taxation service area, including systems, policies, practices, procedures, legislation, and major issues.
• Excellent interpersonal, communication, and presentation skills, with the ability to engage and influence a wide range of stakeholders.
• Strong leadership abilities, with evidence of developing and managing multi-disciplinary teams.
• A degree-level education or equivalent standard, and relevant professional qualifications (e.g., IRRV, CIPFA) are desirable.

The full Job Specifications lists the key skills and knowledge we are looking for in this role.
We offer a generous benefits package including access to the Local Government Pension Scheme, a minimum of 30 days leave per annum, plus hybrid working.

At Knowsley Council we will consider requests for flexible working.  For most roles, the following types of flexibility may be considered: flexible hours, working from home, compressed hours, part-time.

We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact: Jo Ware at Joanne.ware@knowsley.gov.uk / 07966 830810

If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted