Property Manager IMR

Job Title

Property Manager – IMR

Contract Type

1x Fixed Term (Ending April 2026)

Hours

Full time

Persona

Agile 1-2 days office attendance required

Reporting Office

West Ham Lane, Stratford

Salary

£34,904 - £38,379 per annum depending on experience and location plus commission and ECU allowance (if policy requirements are met)

Closing date for completed applications

25th February 2025 at 23:00

 

 

Interviews will be held in person at our Head office in West Ham Lane, Stratford,E15.

 

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

 

Previous applicants need not apply!

 

Role Profile - Property Manager IMR.pdf

 

We are currently seeking an experienced and ambitious Property Manager to join our driven Intermediate Market Rent (IMR) team, giving customers an improved opportunity into home ownership. Our selection of homes appeal to a range of aspirations, incomes, and stages of life.

The ideal candidate will not only resonate with our values but live them. We are looking for enthusiastic individuals to complement our existing teams, to be successful in our team you will need to be exceptionally customer-focused and willing to go above and beyond to assist our customers.

 

We are looking for real passion, drive and motivation, and an ability to thrive in a target-driven environment. No two days are the same and liaising with a diverse range of residents, we are looking for individuals who are initiative-taking and keen problem solvers.

 

Due to the role covering all areas of London, there is a requirement to travel regularly to sites around the London M25 region, therefore, access to a vehicle along with adaptability and flexibility is essential.

 

* You may be required to attend office-based training which may exceed the standard 1-2 days per week, until training has been fully completed.

 

You will be responsible for:

•  Supporting the management function in maximising rental returns and minimising tenancy 'void' periods.
•  Working collaboratively with internal and external stakeholders to support the acquisition of property to achieve organisational targets and objectives.
•  Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operation
•  Providing excellent customer service to a demanding client base and maintaining relevant records and systems.Conduct effective tenancy and asset management to ensure maximum returns.
•  Conduct routine checks to manage risks associated with fraud and subletting.

 

To be successful in the role you will have:

 

•  Property management and lettings experience in the private rented sector 
•  Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges
•  Proven track record in delivering on targets and deadlines within a demanding customer focused commercial environment
•  An awareness of budgetary and financial risk in respect of the residential marketplace
•  Experience of using MS Office Suite (This will include Excel, Microsoft teams and CRM/Microsoft D365 software)
•  Experience in actioning and negotiating tenancy renewals within target dates and achieving rental increases where applicable whilst ensuring resident retention.
•  Have experience in managing complaints within target times and managing resident expectations for a positive result.
•  Have an excellent understand of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices.
•  Understanding of legal processes relating to breach of tenancy and arrears.
• You must be highly organised and able to demonstrate excellent time management skills.

 

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

 

You will have access to our full suite of benefits including:

 

•  Property Managers are considered to be an essential car user (ECU) you will receive an ECU allowance of £1,300 per annum*
•  Hybrid/agile working
•  Strong family friendly policies  
•  Committed Learning & Development 
•  Annual leave starting from 28 days rising to 31 days plus bank holidays
• Excellent Pension Scheme – double contribution up to 6%
• Westfield Health Cash-plan
• Generous non-contributory life Assurance
• An Employee Assistance Programme
• Employee discount scheme
• Great places to work certified 2023-2024
• Best Workplaces for Women 

 

Apply Now: to apply please complete an online application and detail your suitability for the position in the supporting statement section with a limit of 500 words.

  

* The post holder is required to hold a full driving licence and have access to a vehicle which is covered for business use. ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

 

 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

 

 

Our commitments:

 

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

 

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

 

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

 

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.