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This includes dealing with emergency alarm calls from lifeline customers, responding to emergency personal care calls and out of hour’s telephone calls. This role provides variety as we strive to provide emergency assistance to residents within multiple authorities and organisations.</p>\n<p>In order to provide the highest standard of customer service we are looking for the following characteristics:</p>\n<ul>\n<li>Ability to relate to and empathise with vulnerable individuals.</li>\n<li>Good interpersonal skills.</li>\n<li>Able to cope in difficult demanding situations.</li>\n<li>Flexible but consistent approach.</li>\n<li>Ability to liaise professionally with families and other agencies.</li>\n<li>Receptive to new ideas and able to accept changes.</li>\n<li>Motivated and able to use initiative.</li>\n<li>Trustworthy and reliable.</li>\n</ul>\n<p>At Forestcare no two days are the same. Working in a busy office environment, our team members care and support over 30000 service users in all walks of life. Your decisions will have a major effect on the quality of life for many people daily. Support varies from call to call and could be as simple as ensuring a person’s carers are attending at the agreed time. On the other hand, you may need to action the emergency services to assist a customer in the midst of a crisis.</p>\n<h3>Our benefits include ...</h3>\n<ul>\n<li>Generous annual leave entitlement of 25 days increasing to 28 days after 3 years’ service (pro rata for part time).</li>\n<li>Opportunities for flexible and agile working, to support our employees’ work-life balance.</li>\n<li>An inclusive and social working environment with a variety of staff networks including sports and social clubs.</li>\n<li>Enhanced maternity, paternity, adoption and fostering leave.</li>\n<li>Career development through internal and external training opportunities.</li>\n<li>Local government pension scheme.</li>\n<li>Life insurance cover.</li>\n<li>A great office location next to travel links and the regenerated town centre.</li>\n<li>Employee Assistance Programme (EAP) to support employees’ health and wellbeing.</li>\n<li>Staff dental and health plans.</li>\n<li>Discounted leisure centre and gym membership.</li>\n<li>Supermarket discount.</li>\n</ul>\n<h3>Key responsibilities ...</h3>\n<ul>\n<li>Monitoring community lifeline alarms and residents’ alarms in sheltered accommodation.</li>\n<li>Monitor Lone Worker alarms to ensure the safety and wellbeing of staff working within Bracknell Forest Council and other Local Authorities</li>\n<li>Be the contact point for Bracknell Forest Council, and partner agencies, emergencies outside of normal office hours.</li>\n<li>Respond to emergency homecare requests and provide personal care and assistance in individuals own homes.</li>\n<li>Participate in all appropriate internal/external training as identified through the supervision and appraisal system and utilise the skills and knowledge gained to improve services to individuals.</li>\n</ul>\n<h4>Interview date</h4>\n<p>Interview date to be confirmed </p>\n<p>Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment. Additionally, this approach allows the recruiting manager and the team to establish connections with potential team members.</p>\n<p>We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.</p>\n<h4>Want to ask us a question?</h4>\n<p>For an informal discussion or to ask any questions about this role, please contact:</p>\n<p>Emma Guyett – Control Centre Team Manager (Nights): 01344 786 500</p>\n<p> </p>\n<p>At Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambition and inclusive. Please see our candidate pack for more details.</p>\n<p>Bracknell Forest Council is committed to safeguarding and promoting the welfare of children and vulnerable adults. We expect everyone employed with us to share this commitment. 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