Lincoln (Hybrid)
Permanent, Full time
No DBS check required
£27,803 - £30,296
37 hours
Lincolnshire has a strong track record of supporting people who have come to live in the county through different national government humanitarian programmes or resettlement routes, for example Homes for Ukraine visa holders. The Migration Team support those arriving in our communities with all aspects of integration, working in partnership with many different individuals and organisations. We have three permanent Migration Support Officer positions available to join our team. If you are looking for a role that is equally as challenging as it is rewarding, then we would like to hear from you.
About the role
Our Team currently work supporting individuals predominantly from Ukraine on the Homes For Ukraine scheme - but could expand to supporting people arriving through other routes as and when required. You will manage a caseload of people (and their host families, if they have them), some of whom will need more support than others to settle in Lincolnshire.
This is a person-centred role where you will be committed to working closely as part of a team with internal and external colleagues to support individuals and ensure they have a positive experience of life in Lincolnshire.
Your days will be varied ensuring a stimulating and engaging work environment. A typical day will see you applying a mixture of routine processes and dealing with unexpected problems – complex situations might emerge unexpectedly so you'll need to be reactive and think on your feet, with the ability to juggle a number of scenarios, whilst applying national guidance, prioritising and escalating as appropriate. You'll need excellent attention to detail, strong communication skills and a commitment to finding innovative solutions to problems.
As we are supporting all aspects of integration we need to work with many different organisations so this is also a great opportunity to build relationships and learn about the work of other teams within and outside LCC. It is also an opportunity for enormous job satisfaction in making a meaningful impact on the lives of others.
About you
As a Migration Support Officer you will be confident in having difficult conversations often about complex issues. You need to be able to remain impartial, build trust, and utilise your strong communication skills, especially as you will be working with a diverse range of customers with potentially limited English language skills.
You will be emotionally intelligent, empathetic and display professional curiosity, with the ability to consider the bigger picture and broader thinking when working in a world of ambiguity and a politically-sensitive environment. It is important you are able to anticipate potential problems and take an early intervention approach where appropriate to mitigate risk.
You will have the ability to interpret evolving government guidance and contribute to creative, adaptive solutions. As a valued team member your input and opinions will be important to us. We will encourage and support you to build knowledge and expertise across a broad range of topics.
About Our Offer
We are supportive of our employees, and we genuinely care for and treat people as individuals. We aim to create a happy working environment in which you can flourish, reach your potential, and provide the very best in customer service.
Along with a competitive salary we are offering:
- A Contributory pension
- Comprehensive benefits package including excellent discount schemes and cycle to work
- Flexible working policies to help you balance work and life
- Career progression opportunities
- A chance to develop existing skills and learn new ones
- A generous annual leave entitlement plus the option to buy more
Further details can be found here: Rewards and benefits – Lincolnshire County Council
If this sounds like the role for you, then please read through the full Job Description, before clicking apply! If you would like to know more about Lincolnshire County Council and our current vacancies then click on over to www.lincolnshire.gov.uk.
Applications will close on 29/09/24 and interviews will take place 14/10/24
If you are interested in finding out more about the job we would encourage you to have an informal chat with Sarah Benton, or Richard Porter, Migration Team Managers Richard.porter@lincolnshire.gov.uk
Best of luck with your application
A Smarter Working Employer
We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.
Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.
Please be advised that this position may be subject to a criminal record check.
All candidates are advised to read the attached job information pack prior to making an application.
On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Fluency Duty
In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.