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We have a fantastic opportunity for an organised, knowledgeable and customer friendly candidate to expand their housing knowledge and join our Reactive Repairs team as a Resident Liaison Officer on a 6-month fixed term contract, with potential for this to be extended/made permanent.
In this role, the Resident Liaison Officer will be the main point of contact for residents in the delivery of estate services, planned re-investment and maintenance works and projects. Within this role you will liaise with residents in the shaping of services and identifying requirements and be handling and resolving complaints, with a high level of service.
Managing over 77,000 homes, Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation.
You will be based from our Sittingbourne office in Kent, working 2 days a week in the office with arrangements to be specified and agreed with your line manager.
For this role you are required to travel to various sites and will need to have a full UK driving license for this role.
What you'll need:
Experience of facilitation of resident involvement forums and focus groups.
Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.
Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.
Experience of providing a customer-focused, high-quality service and managing complaints.
Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Please note, we reserve the right to close this vacancy at any time if we receive a high volume of applications.