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You will be an excellent communicator, self-motivated with a positive outlook, and have excellent attention to detail.</p>\n<p><strong>Key Responsibilities: </strong></p>\n<ul>\n<li>First point of contact for customer enquiries regarding Council Tax and Business Rates</li>\n<li>Taking and processing customer details including, but not limited to, change of circumstances, moves, discount and exemptions</li>\n<li>Making arrangements with customers in respect of outstanding tax liabilities</li>\n<li>Maximising income collection</li>\n<li>Working to targets and KPIs</li>\n</ul>\n<p><strong>Candidate requirements: </strong></p>\n<ul>\n<li>Good IT skills including software such as Microsoft Word, Outlook, Power Point and Excel</li>\n<li>Excellent Customer Service skills</li>\n<li>Excellent Organisational skills to manage a varied workload.</li>\n<li>Ability to communication well with others both on phone and in writing</li>\n<li>To be compassionate, empathetic, and understanding</li>\n</ul>\n<p><strong>Benefits – we can offer you a host of excellent benefits including: </strong></p>\n<ul>\n<li>Generous annual leave allowance</li>\n<li>Flexible working options</li>\n<li>Local Government Pension Scheme</li>\n<li>Employee Assistance Programme</li>\n<li>Sports and Leisure discounts</li>\n<li>And much more!</li>\n</ul>\n<p><strong>Our Area</strong></p>\n<p>Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. 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