Clevedon (Hybrid)
Permanent, Full time
No DBS check required
£29,777 - £32,076 per annum
37 hours
About Us
North Somerset Council is dedicated to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.
The Role
We are seeking a dedicated and experienced Area Officer to join our Highway Operations Team. The Highway Operations team are responsible for inspections and arranging minor repairs to keep our roads in a safe condition.
In this role, you will; Act as the primary contact for highway related enquires and respond to customer enquiries. You will complete inspections of the road network and arrange essential repairs to ensure the safety of our road users. You will also form part of an out of hours service and will be required to be a part of an on-call rota for which additional payments will be made.
Key Responsibilities:
- Responding to customer enquiries.
- Completing planned highway inspections.
- Arranging minor repairs.
- Monitoring quality of contractor’s work.
- Being part of an on-call team to respond to out of hours highway emergencies.
Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role. A suitable vehicle will be provided.
This position is currently based at our Castlewood offices in Clevedon. Please be advised that this office will be closed by 2025. Consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston-super-Mare or within North Somerset.
About You
We are looking for an individual who is passionate about customer service and who possesses the following skills and experience:
Essential Criteria:
- Proven Organisational and Oral and Written Communication Skills
- Vocational qualification or experience to level 3 or 4 relevant to the service, or equivalent.
- Able to work with a range of customers and demonstrate commitment to customer care
- Ability to travel around the district on a daily basis
- Satisfactory standard CRB disclosure certificate (relevant applications and checks will be carried out before any job offer is confirmed)
Desirable Criteria:
- A qualification to HNC standard in a related discipline would be an advantage
- City & Guilds supervisor accreditation in New Roads and Street Works Act 1991
- Be a member of, or working towards full membership of a related professional institution or body
What We Offer
At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.
We offer:
- Competitive salary and benefits
- Flexible working arrangements
- Opportunities for professional development
- Staff groups
- Opportunity to purchase up to an additional 10 days annual leave each year
- Dedicated Wellbeing Team
- Salary sacrifice cycle to work and Electric vehicle schemes
Further details of our excellent rewards package can be found in our Benefits booklet.
How to Apply
If you share our vision and values and are ready to make an impact to North Somerset, please select the apply button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.
Contact Information:
For further information about the role, please contact Phil Bush, Highway Operations and Contracts Manager, at 01934 427398.
Important Information
Interview Date: Tuesday 08 October 2024.
We are currently only able to accept applications from candidates who have full permission to work in the UK.
Equal Opportunities
At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.
As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.