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You will lead the key customer facing activities needed for franchising, including customer experience, fares and ticketing, communications and engagement and systems and processes.</p>\n<p>You will be able to evidence technical knowledge and experience in one or more of the key areas of leading customer facing change, implementing digital solutions and strategies, managing customer facing teams in a public transport setting.</p>\n<p>Positivity, along with creative and innovative approaches to problem solving will be second nature to you and you will be skilled at translating ideas into practice.</p>\n<p>Your commitment to our Liverpool City Region and passion for how public transport drives our ambition to be the best place to grow up, grow a family, and grow a business should be the core of what drives you in this role. And as with all our CA colleagues, a commitment to diversity and inclusion must run through everything you do.</p>\n<p><strong>If you think you match the job description and our values then click on the link to apply, indicating how you meet the person specification.</strong></p>\n<p> </p>\n<p><strong>About the organisation</strong></p>\n<p>The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.</p>\n<p>The Combined Authority plays a central role in catalysing this innovation-led economy. 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Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.</p>\n<p> </p>\n<p><strong>Staff benefits </strong></p>\n<ul>\n<li>.Local Government Pension Scheme contributions between 5.5% and 12.5%</li>\n<li>.Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>\n<li>.Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>\n<li>.Flexible and hybrid working</li>\n<li>.24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>\n<li>.Corporate discounts at council-owned gyms</li>\n<li>.Bike to Work Scheme</li>\n<li>.Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>\n</ul>\n<p> </p>\n<p><strong>Equality, Diversity & Inclusion </strong></p>\n<p>We offer a guaranteed interview scheme for all candidates who met the essential criteria in the job description and who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.</p>\n<p>The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.</p>","shortDescription":"","jobType":"Managerial/Executive","employerType":"Local Government","howToApplyText":"<p>Please apply online via the link provided.</p>\n<p> </p>\n<p>Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.</p>","employer":"Liverpool City Region Combined Authority","employerId":"4bcad820-93a3-4807-8d83-4de887aa91b9","department":"","departmentId":"","location":"No 1 Mann Island, Liverpool","locationHierarchy":[{"types":["postal_code"],"value":"L3 1BP"},{"types":["postal_town"],"value":"Liverpool"},{"types":["administrative_area_level_2","political"],"value":"Merseyside"},{"types":["administrative_area_level_1","political"],"value":"England"},{"types":["country","political"],"value":"United Kingdom"}],"locationType":2,"salaryDescription":"£71,238 - £79,920","salaryFrom":71238,"salaryTo":79920,"exactSalary":null,"salaryFrequency":"year","workingPatterns":[7,1],"workingHoursDescription":"35 hours","contractType":1,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2024-09-23T16:35:00.000Z","expirationDate":"2024-10-14T22:59:00.000Z","applicationMethod":1,"applicationUrl":null,"documents":[{"fileId":"baa98cad-8887-407b-b563-617ad3adc47f.pdf","fileName":"RD_BF_CX_Manager_v2.0.pdf"}],"logoUri":"https://www.jobsgopublic.com/logos/logos/470c92af-7e09-4ffb-a593-64968063bd1e.jpg","awardLogoUris":[],"canonicalUrl":"https://www.jobsgopublic.com/jobs/2e0996f3-8951-4ecb-ae48-7b8e4da72e2c","createdDate":"2024-09-23T15:06:45.000Z","applicationFormName":"","onHold":false,"expired":false,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false},"dataUpdateCount":1,"dataUpdatedAt":1727436049800,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobDetails","2e0996f3-8951-4ecb-ae48-7b8e4da72e2c"],"queryHash":"[\"jobDetails\",\"2e0996f3-8951-4ecb-ae48-7b8e4da72e2c\"]"},{"state":{"data":[{"jobId":"d370daa9-1ae4-4daa-be28-beb066c6e2b9","jobTitle":"Key Stage 2 Team Leader - Oxford Road Community School","employerName":"Reading Borough Council"},{"jobId":"e4e60729-0ae2-41f9-91c7-11dc03b92a94","jobTitle":"Head Teacher","employerName":"Lincolnshire County Council"},{"jobId":"72458d53-a9d6-4619-a1dd-9c38b2b8bdce","jobTitle":"Planning and Place Service Director","employerName":"Borough of Broxbourne"}],"dataUpdateCount":1,"dataUpdatedAt":1727436049818,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["similarJobs","2e0996f3-8951-4ecb-ae48-7b8e4da72e2c"],"queryHash":"[\"similarJobs\",\"2e0996f3-8951-4ecb-ae48-7b8e4da72e2c\"]"}]}